lessons from a cio: the journey to a mobile enterprise

Paul Martine Vice President of Operations & CIO

Salesforce, Peoplefluent,

Calidus, etc.

SAP, Siebel, OBIEE,

Hyperion, etc.

Secure e-mail, Secure

Browser, PinPad, Podio, ShareFile, etc.

Singapore

Miami

Chalfont

Alpharetta (DR) Santa Clara

Singapore

Miami

Chalfont

Alpharetta (DR) Santa Clara

Virtual Desktops / Virtual Drives (user data) / Exchange; AD Controllers / Telecom Networks / Print Servers

1010SL1010101SSL01 1010 SSL1010101010110 SSL10 SSL1010101010110

People & Devices

Network & Security

Apps & Data

People & Devices

Network & Security

Apps & Data

Seamless HD Experience

Mobile

Home Office Call

Center

Network & Security


Mobile

Home Office Call

Center

Secure File Sharing

Mobile Apps & Devices Web/SaaS App Access

Productivity & Collaboration

Windows Apps & Desktops

App

Sto

re

Supporting Mobile Work Styles

1010SL1010101SSL01


Mobile

Home Office Call

Center

Secure File Sharing




App

Sto

re


Universal Client

Network Gateway

Secure Access

Start with a few “problem apps”

1 Expand to the remainder of apps

2 Expedite app virtualization with AppDNA

3

Citrix Associates •  Any device, any location

DR Center (Alpharetta) •  Thin clients (Hot Seats)

Contractors / Consultants •  Provide XenDesktop to their device

•  ~ 100 Contractors / Consultants

Order Services / Customer Care •  Migrated from desktops to thin clients

Bring Your Own Computer (BYOC) •  Mac and Windows

Consumer Devices •  Thousands of tablets and smart phones

Auto keyboard

• Gave users access to apps from a new storefront •  Tied to Active Directory

•  Provided a consistent user experience across all devices

App

Sto

re


App

Sto

re


Mobile

Home Office Call

Center

People & Devices

1010SSL1010101SSL01

Secure Access


Secure File Sharing

Cloud Platforms & Networking



App

Sto

re


App

Sto

re


Mobile

Home Office Call

Center

People & Devices

1010SSL1010101SSL01

Secure Access


Secure File Sharing


Mobile Apps & Devices Web/SaaS App Access Mobile Apps & Devices Web/SaaS App Access


While Protecting Sensitive Citrix Data

salesforce.com

Peoplefluent

GoToMeeting

Provide web and SaaS access

Manage mobile devices

Manage and deliver mobile apps

•  Secure e-mail and browser • Native e-mail experience

• Corporate e-mail is secure

•  Access intranet, SharePoint, etc. • On-demand microVPN

•  App lock and wipe

Secure e-mail Secure browser

Mobile

Home Office Call

Center

People & Devices

1010SSL1010101SSL01

Secure Access


Secure File Sharing


App

Sto

re



Secure File Sharing


•  Outlook plug-in, no more size restrictions

•  Files too large or too confidential for email

•  Advanced sync (folders, schedules, one-way/two-way)

•  Data encrypted in transit and storage

•  Remote wipe for mobile devices

Leveraging ShareFile Storage Zones •  Currently migrating to our datacenters

•  Place files and folders close to our users

•  Storage Zones located in our datacenters

Mobile

Home Office Call

Center

People & Devices

1010SSL1010101SSL01

Secure Access

App

Sto

re


Secure File Sharing






•  Deployed GoToMeeting in 2004

•  Doubled meeting usage with HDFaces

•  Reduced travel costs

•  Increased team collaboration

•  Raised flex-work employee productivity

•  Introduced Podio in 2012 –  IT Self-Help site is well adopted –  New use cases emerging every day

Mar

-10

Jun-

10

Dec

-10

Sep

-10

Mar

-09

Jun-

09

Dec

-09

Sep

-09

Mar

-11

Jun-

11

Dec

-11

Sep

-11

Mar

-12

Jun-

12

Dec

-12

Sep

-12

Mar

-13

10000

0

20000

30000

40000

60000

50000

HDFaces for iPad

Monthly GoToMeeting Events

Introduction of HDFaces

Monthly GoToMeeting Events


Mobile

Home Office Call

Center

People & Devices

1010SSL1010101SSL01

Secure Access

App

Sto

re


Secure File Sharing





Web Application Delivery | Global Server Load Balancing | App Firewall | SSL / VPN | CloudGateway

Load Balancing GSLB 2 x AGEE HA Pair 2 x AGSE Load Balanced

Load Balancing Hot Failover 2 x AGEE HA Pair 1 x AGSE

Atlanta (DR)

Web App Optimization Load Balancing GSLB NetScaler Cloud Gateway 2 x AGEE HA Pair 7 x AGSE Load Balanced

Miami

Chalfont Load Balancing GSLB 2 x AGEE HA Pair 2 x AGSE Load Balanced

2 x AGEE HA Pair

Bangalore

2 x AGSE Load Balanced

Tokyo

Load Balancing GSLB 2 x AGEE HA Pair 2 x AGSE Load Balanced

Sydney

Mobile

Home Office Call

Center

People & Devices

1010SSL1010101SSL01

Secure Access


App

Sto

re


Secure File Sharing




Mobile

Home Office Call

Center

App

Sto

re

Secure Access

People & Devices

1010SSL1010101SSL01


Working Better By Design

Windows Migration Business Continuity Sales Team Mobility

Bring Your Own Device M&A Activity

•  Employee chooses the laptop and OS

•  Offer a stipend

•  Allow user to “ready” their device –  Self Service via our BYOC website

•  Control the service, not the hardware

•  Simple to participate

Simple Website To Assist Users

•  Program description and rules

•  Enrollment into the program

•  Download Receiver and Antivirus

•  How to docs and videos

•  Line of sight supervision

•  Anchored workstyle

•  Space uniformity

•  Centralized teams

•  Hierarchical space allocation

Provides flexibility to choose from a variety of

work settings

De-links the physical space consumption

from employee headcount

Enables employee mobility to work from

anywhere regardless of physical location

Before After

Total Square Feet 41,000 41,000

Capacity 260 425

Assigned seats 216 0

Sq Ft/HC (at full capacity) 157 96

Percentage of survey respondents who say that workAnywhere is a change for the better. 91

43% 49%

8%

More No Impact Less

How has your productivity been impacted?

32% 30% 34%

4%

A lot more

Slightly more

The same

Slightly less

Since workAnywhere, I collaborate in person…

•  Schedule time with IT •  Self serve Win 7

• Win 7 support with IT and self-serve options • Migration station event

registration

• Worldwide migration stations

•  Training docs and videos

• Maintain business critical functions

•  Limit the impact to operations

•  Ensure rapid recovery •  Protect organization reputation

•  Background –  39 acquisitions since 2004

•  Goals and Requirements – Onboarding employees – Connect employees to their new

company – Access to HR, e-mail, productivity apps

•  Approach –  Add employees to Active Directory and

provide access through the Citrix Receiver – Migrate systems over time

Enabling our mobile sales people across 35 of countries

•  Productivity on the go •  Face-to-face customer time •  Faster customer response •  Demo the solution

•  IT and LoB collaboration •  Used production environment •  Built an initial “test team” •  Large-scale rollout to follow

•  Include change management •  Training is critical •  Identifies key end-user issues •  Exec sponsorship is a must

BYOD Mobility, Workshifting, Flexible workspaces

Win 7 / Win 8 deployments

Business continuity Mergers and acquisitions

Sales team mobility

Faster deployments Agility and flexibility

lessons from a cio: the journey to a mobile enterprise

Technology