Lessons Learned from ACHE Congress on Healthcare Leadership 2010

Presented by Paul AslinApril 3, 2010

AgendaWhy We Are HereACHE and CongressGetting the Job You Want in Healthcare

AdministrationResume and Interview TipsCommitteesNetworkingNext Steps

Why We Are HereIntroductionBuilding our brand

Don’t be that guyYou can get where you want to go, but you

can’t do it by yourself.Post Congress realizations

We are all eating USDA ChoiceWe have the tools we need to be leaders in

healthcare

ACHE and CongressWhat is ACHE?

Local North Texas Chapter Continuing education Networking events (3rd Thursday of each month) Student vs. Full membership

Credits accumulate Access to full Congress

Early Careerist Network Job board Most important…a forum in which to engage local

leaders

ACHE and CongressACHE Congress on Healthcare Leadership

WOW! This is a big deal!What $395 can buy you?

7 hour and a half long sessions (Leadership, career management, operational tools, quality tools)

2 “Hot Topics” (Reform updates, quality measurements)

2 Networking opportunities (1 breakfast, 1 reception)

Career Advice Free resume review 1 luncheon with a speaker Richard J Stull Essay Presentations

ACHE and CongressRichard J Stull Essay Competition

View criteria on ACHE website (search Stull)1st, 2nd, and 3rd place awarded to graduates and

same for undergrad$3000 to winnerThis years topics include:

RAC Audits and EMR Use of Social Media within Hospitals Hospital Readmissions and their Effect on

Reimbursements

Getting the Job You Want in HealthcareTen Steps to Success

Step 1-Know yourself Self Assessment (StrengthsFinder 2.0 by Tom Rath) Physical and Mental Characteristics

Physical Appearance Intelligence Level Psychological Temperament Health Impairments

Lifestyle Home environment Geographical Location Financial Status Leisure Activities

Getting the Job You Want in HealthcareTen Steps to Success

Step 2-Research the field Know what you are getting into Identify trends

Step 3-Sharpen your skills Administrative Skills

Technical, business methods, analytical tools, human relations, tact, diplomacy, sense of humor, judge human nature, conceptual, customer orientation, entrepreneurial spirit, adaptive skills, good instincts

Getting the Job You Want in HealthcareTen Steps to Success

Step 4-Build a track record Ideas to build a successful track record

Put your time where the profit is Learn to deal with “Peak” and “Slack” periods Be willing to take on added responsibility Stress diplomacy-it carries more weight than charm

and brains Try to be a buffer for your boss Keep in top emotional and physical health

Getting the Job You Want in HealthcareTen Steps to Success

Step 5-5 Keys to Improving Your Chances 1. Get a Mentor-Don’t wait, initiate everything,

develop a relationship 2. Get an Internship that Opens Doors-Don’t accept

just another job. You need real life industry experience and exposure to industry contacts.

3. Develop PERFECT supporting documents-Cover Letter (Personalize each one), Resume, Narratives.

4. Use your network 5. Be Profession at All Times-Dress the part, be

prepared to sell yourself, follow up.

Getting the Job You Want in HealthcareTen Steps to Success

Step 6-Know what you want to do You need to be able to describe it What organizations have it What is it called Who does it report to how will you solve their

problem

Step 7-Know what you have to offer-Relevant experience, compensation, culture fit

Getting the Job You Want in HealthcareTen Steps to Success

Step 8-Sourcing Source of jobs

75% Networking 13% Ads 10% Recruiters 2% Other

Step 9-The Interview Be prepared Know the organization and people Know yourself

Getting the Job You Want in HealthcareTen Steps to Success

Step 10-Close the deal If you want the job say so

Getting the Job You Want in HealthcarePast-Used to graduate with an MHA-become

a Admin Asst 5 years-then VP 6-8 years-then CEO.

Present-2000 graduates each year. Less than half the number of hospitals there used to be 20 years ago. Now more supervisors getting MHA.

Look for alternatives to acute careConsulting, rural health care, home care and

hospice, alternative treatment centers, physician practice management, long term care facilities

Getting the Job You Want in HealthcareOpportunity within health care

Compliance officersBilling/Medical recordsInternal auditing (due to RAC-Recovery audit

contractor)Research and clinical trials

Resume and Interview TipsResume Tips

Types of Resumes Functional, accomplishment, functional and

accomplishment Tip: Include accomplishments directly underneath

company but before you list responsibilities Tip: Include a description of organization or

companyFormats of Resumes

Chronological Task/Skills Letter

Resume and Interview TipsResume Tips

Include your LinkedIn address at the top under your nameUse quantified results (numbers) to describe

accomplishmentsLength is not an issue

Length should coincide with experienceIt may not get you the job but it can disqualify you

It is a test of your writing skillsSave the file to a format compatible with Word 97-2003Don’t use an objective – Will either be too broad or too

specific-A summary is okPay attention to the author of the file

One recruiter likes to see when/who created the fileUse a professional email address

Resume and Interview TipsInterview Tips

Your appearance matters White shirt?

Research the organization, their leaders, the person interviewing you

Be ready with appropriate questionsSuccinct answers, 2-3 minutesBehavioral interviewing

“Tell us about a time when you had to make an unpopular decision. What was the decision and what did you do to respond to your employees/peers.”

Practice, practice, practiceSkype

Resume and Interview TipsInterview Tips

Prepare for tough questions Be ready-Don’t get caught off guard-”How do you

plan your day.”You can take notes and ask for clarification on

a question but don’t overdo it.Be yourself

Zipper incidentExpress interest and excitement about the job

Resourceswww.ache.org – American College of Healthcare Executiveswww.ache.org/ecn - ACHE Early Careerist Networkwww.healthecareers.com – Job board specializing in

healthcare careerswww.ruralhealthweb.org – National Rural Health

Associationwww.torchnet.org – Texas Organization of Rural and

Community Hospitalswww.mgma.com – Medical Group Management Associationwww.hfma.org – Healthcare Financial Management

Associationwww.ahima.org – American Health Information

Management Association

CommitteesCommunication Committee-This committee should be in charge of

communication to both students from each cohort and graduates to gain participation and to educate on our mission and activities. (Find past grads and call them to let them know what we are doing, do we need a website?, etc. Also communicate with Demetria to make sure we are within university guidelines when appropriate.)

Leadership Engagement Committee-This committee should be in charge of designing and implementing ways to engage our local healthcare leaders.  (Examples.-Creating an alumni award and inviting speakers. Inviting local executives to come and speak to our cohorts or at our UTA HCAD Networking meetings. Engage leaders at local ACHE events on our behalf.)

Planning Committee-This committee should help establish structure for this group.  (How often should we meet? Where and when?  This committee should find appropriate venues for us to meet based on size of the group and availability. Provide name tags and, if able, refreshments.

NetworkingGroups of 5

Each person take 2 minutes to talk about yourselfYour experienceWhat type of position you wantWhere are you wanting to workWill you or have you completed an

internship/fellowship

Next StepsSign up for a committeeMake sure you have completed the sign in sheetThe committee information will be emailed to

everyone so you can begin working on themNext meetingThank you all for being here!Now let’s get to work!Group Page: search “UTA Masters HCAD

Networking” on linkedin.comMy linkedin page: www.linkedin.com/in/paulaslin