Dear Sir/Madam

Complaint against bad service

I have travelled with The Malaysian Airlines for several times in the past 10 years. Normally, I am very happy with the service. However, on December 16, 2014, I had an unpleasant experience with your airline. Although this is the first time I was facing the problem with your airline, I really want to give you the opportunity to respond.

My friend’s son was unexpectedly passed away in Kedah and I had to attend his funeral. Despite it was not a scheduled trip, I bought the tickets at full price at the last minute. I was to leave KLIA airport at 8:15am and supposed to arrive in Kedah airport in 40 minutes time. However, the service counter keeps on announcing for the passengers who check in late. Nevertheless, the flight should depart on time and cannot wait for any late comers. It is nor fair for those who came there early to check in on time.

The problem didn’t end there. Unfortunately, the flight was delayed for another one hour. Although the reason I was given was for “technical issues” I just could not buy it because I was told it was not related to the weather. As a result, the flight was delayed and I failed to reach the funeral at 10am the same day. I am very sad that I was unable to be there.

I am kindly asking that you please compensate me for the delay. Unless I receive a satisfactory reply, I will have to take further action. I have enclosed a self-address stamped envelopment for your convenience.

Yours Faithfully,

Norhazima MYS