5712 South 85th Circle

Omaha, Nebraska 68127

(402) 339-4344

October 9, 2015

To whom it may concern,

I have had the pleasure of working with Tracy Hensley for a period of 3 years as a customer of SES. As a

customer of Tracy’s, I have proven to be demanding, high maintenance, and incredibly difficult at times.

Tracy has become accustom to dealing with these characteristics in order to make sure the job gets

done correctly. Tracy has always proven to be dependable, customer service oriented, and an expert at

problem solving.

It is a rare occasion for me to call SES and not be able to speak with Tracy. If for some odd reason I do

have to leave a message, I know I will get a call back immediately. She is always in the office and readily

available to cater to my needs.

As I mentioned above, I know I am not the easiest customer. Tracy’s customer service skills are stellar.

She always makes me feel as if I am the number one customer. Although the task may be difficult, Tracy

always remains calm, collective, and most important, productive. Tracy genuinely cares about her

customers and their well- being and satisfaction. She is always willing to take control of a situation and

efficiently do whatever it takes to make it a success.

Tracy Hensley would be an asset to any company. She will be greatly missed here at Control

Services/Sentrixx. I envy the company that acquires her outstanding professionalism and positive

personality.

Sincerely,

Ali Bruning Purchasing Agent Control Services/Sentrixx 5712 S 85th Circle Omaha, NE 68127 402-339-4344