level 1 certificate in travel and tourism...the business traveller could travel to another country...

LEVEL 1 CERTIFICATE IN TRAVEL AND TOURISM

STUDENT WORKBOOK


3

This student workbook is for candidates who want to prepare for Level 1 Certificate in Travel and Tourism. It can be used in class or as self-study and provides guidance on assessment and exam preparation to help candidates succeed in the qualification. Please note that this workbook provides examples of activities based on some of the syllabus topics and the list of industry-specific vocabulary included in the workbook is only an example and not exhaustive, therefore the syllabus should be used as the primary source of exam preparation. This workbook in conjunction with the Level 1 Travel and Tourism syllabus, sample paper and model answer available on the LCCI website www.lcci.org.uk.

In this workbook, we will look at some of the important topics that candidates need to understand. There will be an exercise on each point for candidates to complete. Answers have been provided.

In addition, there is a sample exam question provided. The question is similar to the questions that candidates will find in the Level 1 Certificate in Travel and Tourism examination paper. A suitable answer has been given.

Also, at the end of the workbook, there is a helpful glossary of some of the terminology and definitions used in the travel and tourism industry and a vocabulary exercise.

To work in the travel and tourism industry, candidates will need good communication skills. EDI also offers English for Tourism qualifications (Written English for Tourism and Spoken English for Tourism), available at Level 1 and Level 2, which will help candidates to improve your English language skills, as required within the industry.

For more information about the English for Tourism qualifications, please visit the relevant qualifications page on our website www.lcci.org.uk.

INTRODUCTION


4

KEY PREPARATION POINTS

There are four main syllabus topics which the candidates need to be familiar with:

1. Structure and Components of the Travel and Tourism Industry2. Travel and Tourism Products3. Different Types of Tourism4. Working Roles in the Travel and Tourism Industry

The syllabus for this examination provides a comprehensive outline of the knowledge that you will need to develop about how the travel and tourism industry is organised and the working roles of the people employed there.

In the exam candidates will only be asked to give simple, 1 word or 1 phrase answers or in some questions you may be asked to provide a sentence and give more details. Candidates will not be asked to write a long piece of text in order to answer a question in this exam.

It is important to remember that if candidates are asked to give three or four or five answers to a question, that this is all that is required. If candidates provide more answers, these will not be marked.

Marks will not be deducted for spelling, grammar or punctuation. However, candidates who are non-English native speakers should ensure that they produce concise answers and express their arguments clearly. Candidates should be able to understand and correctly use the industry-specific vocabulary. Candidates should refer to the syllabus for more information about the English language requirement.


5

EXAMPLES OF ACTIVITIES BASED ON SOME SYLLABUS TOPICS

You need to know that: Tourism is the fastest growing industry in the world. Travel is undertaken for many different reasons for both leisure and business.

Tourists can be classified as international if they are travelling outside their own country, or domestic if they are travelling for any reason within their own country. Tourists are temporary visitors staying at least 24 hours at their chosen destination. People working in the tourism industry in destination countries are responsible for ensuring that these journeys provide the facilities and experiences that the traveller expects.

a) Tourists travel for a variety of reasons.

Think of as many reasons as you can as to why a person would want or need to travel to another country.

The business traveller example: to attend a conference

The leisure traveller example: to visit friends or family


6

b) The tourist may decide where to travel to for many different reasons. It may be decided by natural geographical features or a man-made attraction.

Make a list of geographical features and man-made tourist attractions in your own country or in others that would attract business or leisure tourists.

Natural tourist attractions example: mountains for climbing or skiing

Man-made tourist attractions example: ancient temple


7

c) You need to know that: The travel and tourism product is a combination of different services, which are brought together by different sectors of the industry, in order to meet the needs of the tourist.

This includes:

� Transportation

� Local services

� Attractions

� Government support

List as many examples of the travel and tourism product as you can under each heading

Transport example: scheduled and charter flights

Local services example: guides

Attractions example: theme park

Government support example: tourist offices


8

You need to understand that tourist accommodation is a very important sector of the travel and tourism industry.

For example: � Serviced accommodation: hotels, motels, guest houses, bed and breakfast, student/youth hostels

� Self-catering accommodation: villas, apartments, caravans, campsites, boats � Privately owned accommodation: private homes, second homes, timeshares

You also need to know that tourist accommodation is graded according to facilities and amenities and also location:

d) You need to be able to decide why a tourist may want to choose a specific type of accommodation.

Make a list of your suggestions.

The type of tourist that would want to stay at each of these types of accommodation (listed above). example: a business traveller could prefer a hotel

The reasons for the tourist to choose each of these types of accommodation. example: a business traveller could choose a hotel with good local travel connections


9

The facilities that different types of tourist require at their chosen accommodation. example: a family on holiday could choose a hotel with a swimming pool

The difference that facilities, services, amenities and location make to the grading of a hotel. example: a swimming pool; room service and good internet connections would give a hotel a higher grading than a guest house without these amenities

Additional reasons that could influence the tourist’s choice of accommodation. example: entertainment nearby such as a cinema, theatre, casino, golf course

The tourism product is not like other products that you can buy. For example, you cannot try it in advance. **Suggest other ways in which tourism products differ from other products.


10

POSSIBLE ANSWERS TO THE EXAMPLES OF ACTIVITIES

You could have listed the following:

a) Why travel?

� The business traveller could travel to another country or part of their own country to attend a conference, for a meeting, to learn about or introduce and sell new products and services, exchange knowledge.

� The leisure traveller could wish to visit friends and family but may also travel for the purpose of education – to study or learn a language, to learn about a different culture, to visit interesting places both natural and man-made, for special interests such as sport, art, food, to enjoy a better climate, for health reasons or for religious reasons.

b) Where to travel?

� Natural attractions such as sea/sand, coastal and rural areas of natural beauty, lakes and mountain regions, wildlife

� Manmade attractions such as important historical sites, cities for business purposes or cultural interests

c) Sectors of the travel and tourism industry

� Transportation - air travel, sea travel – cruise ship, yacht, ferry, boat, car and car hire, bus, coach, train.

� Local services – resort representatives, site guides, land agents

� Attractions – places of historic interest, areas of natural beauty, amusements – swimming pools, parks, theme parks, zoos, shopping areas, markets, nightlife, casinos, music and dancing

� Government support – tourist offices, funding of ports and stations for air, ship and train, guides at historic sites, conservation and control of places of tourist interest, improvement of infrastructure such as roads and public transport, local communal services, education and training of service staff, promotion and publicity


11

d) Choice of accommodation and grading

� Business travellers need accommodation convenient for work purposes with good facilities for eating, working, meeting (including internet services), travelling and relaxing

� Leisure travellers would choose accommodation suitable to their specific interests – for example: visiting places of historic, cultural interest, sports, health care, meeting with family and friends

� A family group could need accommodation with specific amenities for children or young adults or elderly family members (including disabled facilities) and close to other places of interest or amusement in the area

� Grading of hotels and other serviced accommodation will depend on the facilities that the hotel/accommodation provides. For leisure and business tourists these services will include meals available in guest rooms, laundry, child care, amusements, entertainment, restaurants, bars, as well as the standard/size/luxury of the public areas and guest rooms

� Additional factors could include: cost, good sports facilities including swimming pools, gardens and outdoor seating and relaxing areas, good restaurants with local food, transport to local places of interests, shops, facilities for special interests and support and facilities for groups.

**Tourism products differ from other products because you cannot see it or try it before purchase and it cannot be delivered. It is no longer available once past the departure/arrival date.


12

EXAM-TYPE QUESTIONNow answer this question, which is similar to the type of question in the exam paper:

A. List 3 types of tourist accommodation (3 marks)

B. Give 2 examples of accommodation that would be suitable forfamilies with young children and give 1 example of accommodationwhich would not be suitable. (6 marks)

C. The choice of destination for a family holiday will be based on a number of factors. Give 3 possible factors. (6 marks)

D. List 5 extra facilities that a family could want at their destination (10 marks)

Total 25 marks


13

ANSWERS TO THE EXAM-TYPE QUESTION

You could have listed the following:

(a) 3 types of tourist accommodation:

Hotel (1 mark)Self-catering villa (1 mark)Second home (1 mark)You could also have given:CaravanBoatBed and BreakfastGuest houseYouth hostelTimeshare

(b) 2 types of accommodation suitable for families with young children:

Self-catering apartment or villa (2 marks)Hotel with adjoining rooms and facilities for children (2 marks)You could also have given:Camping – caravan, tent

1 type of accommodation that would not be suitable:

Youth hostel (2 marks)You could also have given:boat

(c) 3 factors for destination choices:

Seaside – safe environment for young children (2 marks)Climate (2 marks)Cost (2 marks)You could also have given:Countryside, farmsTheme park e.g. DisneylandGood transportation links

(d) 5 extra leisure facilities for adults and children

Amusements for children (on site or nearby) (2 marks)Child minding services (2 marks)Safe play areas (2 marks)Good (early) eating facilities for adults with children (2 marks)Entertainment for adults (on site or nearby) (2 marks)


14

GLOSSARYYou need to understand and use the specialised vocabulary and idiomatic terminology commonly used in the travel and tourism industry. This is a list of some words, definitions and expressions you will need:

Accommodation

adjoining/interconnecting rooms rooms next to each other/with internal door

single room room with 1 bed for 1 person

double/twin room room with 1 large or 2 single beds

suite bedroom, bathroom and sitting room

en suite private bathroom

continental breakfast bread, rolls, fruit juice, tea or coffee

full-board meal arrangement of breakfast, lunch and dinner

half board breakfast and either lunch or dinner

hotel chain group of hotels owned by 1 organisation

front office responsible for reception services of a hotel

porter service assistance with luggage/baggage

room service meals provided in guest room

motel hotel with facilities for tourists travelling by car

villa, chalet house rented to tourists – self catering

guest house small hotel with limited facilities

peak, off peak high/low season depending on events, climate, school holidays

supplement additional charges for services

fast food low cost, hot food which can be purchased and eaten in or taken out.

Types of tourist travel

independent a tourist making his/her own arrangements directly with airline or hotel

tailor-made holiday holiday/trip organised for a specific tourist or group

inclusive/package holiday holiday with accommodation, transport, transfers, other services

self-catering accommodation with facilities for tourists to prepare their own meals

camping open air facility with tourists living in a caravan or tent


15

Attractions and sightseeing

man made castlecathedralchurchmosquetemple monumentnightlife- theatre, concert hall, cinema, casino, discotheme park/amusement parkshopping mall, marketspa – health resortzoosouvenirs and handicrafts centresports facilities, stadiums, events – religious, festivals, sports

natural sea, beachlake,riversafari parknature reservewaterfallvolcanomountainglacier

Transportationcharter flight aircraft booked for a tour or tour operator – not available

to book independently

scheduled flight regular service available to fare paying passengers

cruise ship holiday ship taking passengers to interesting places with wide range of facilities on board.

ferry regular service available to fare paying passengers (and cars) to cross an area of water

coach comfortable road transport available to independent and groups of passengers

train available to fare paying passengers often with a choice of travel classes


16

VOCABULARY EXERCISE Find out what is meant by the following terms in air travel:

First class

Business class

Economy class

Check-in

Connecting flight

Hand baggage

Excess baggage

Flight crew

Ground crew

Security

Customs


17

NOTES

Tel. +44 (0) 2476 518951Fax. +44 (0) 2476 516505

Email. [email protected]

level 1 certificate in travel and tourism...the business traveller could travel to another country...

Documents