level 2 basic ops course

7/27/2019 Level 2 Basic Ops Course

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CCTV User Group PCMA Joint Training Group Working Paper No 2

Level 2 Award

for

Basic CCTV Operations

Block Training Syllabus(Second Draft 4th August 2004)

Units: 7Value:

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Syllabus for Level 2 Award for Basic CCTV Operations

Contents

Unit 1 General Knowledge

Unit 2 CCTV System Operation

Unit 3 Other Equipment Operation

Unit 4 Evidence, Courts and Legislation

Unit 5 Dealing with Incidents and Knowledge of Procedures

Unit 6 Surveillance Techniques

Unit 7 Health and Safety and Emergency Procedures

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Unit 1: Basic CCTV Operators Course General Knowledge

Unit Value: 1

Unit Level: 2

Unit Code:

Description of unit

This unit provides operators with information on general subjects, which will enablethem to fulfil their role effectively.

Summary of outcomes

To achieve this unit an operator must:

1. Demonstrate a clear understanding of the roles of control room and its staff.

2. Demonstrate a clear working knowledge and understanding of the Codes ofPractice, Operational Procedures and Guidelines in use within a controlroom.

3. Demonstrate a clear understanding of the procedures for the passage ofinformation.

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Content

1. Demonstrate a clear understanding of the roles, duties and responsibilitiesof the CCTV system and all members of the control room staff.

2. Show a clear understanding of why Codes of Practice, Operational

Procedures and Guidelines are necessary. Demonstrate a clear workingknowledge of their contents and the penalties for breaching them.

3. Demonstrate a clear understanding of the need for the passage ofinformation, when not to pass it and dealing with complaints.

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Outcomes and assessment requirements

Outcomes Assessment requirements

To achieve each outcome an operator must demonstrate theability to:

1. The CCTVcontrol roomand its staff

Define the aims and objectives of the CCTV system

Identify the different members of the control room, their roles,

duties and responsibilities

Demonstrate a clear and detailed understanding of the purpose

of the CCTV operators job, their duties and responsibilities

2. Codes ofPractice,OperationalProcedures

andGuidelines

Explain the purpose of these documents, why they are

necessary and their impact on CCTV operations

Explain who has access to the documents and the value they

have in establishing working relationships with partners.

Demonstrate an understanding of the main issues contained

within these documents

Explain the importance of complying with these documents

Show an understanding of the penalties both for the individual

and the CCTV system in failing to comply with the documents

Explain the value these documents have in reassuring the publicabout CCTV operations

Show an understanding of the system for amending these

documents

3. PassageofInformation

Show a clear understanding of the importance of the timely

passage of accurate and relevant information

Demonstrate an understanding of the limitations of passing on

information under various legislation and procedures

Explain the reporting chain and what information may be passed

to internal and external agencies and what may not be passedon

Demonstrate a clear understanding of the Operators role in

dealing with members of the public and the media

Show an understanding of the complaints procedure and how to

respond to complaints received by the operator

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Guidance

Generating Evidence

The evidence for this unit is provided by passing a formal pre-set written test paper

drawn from a bank of test questions. Observation of practical demonstrating ofcompetence in procedures. Demonstration of knowledge of the subject throughoutthe training period by answering oral questions and completing exercises and casestudies both as individuals and in groups.

Resources

Data Protection Act 1998 (DPA)

Human Rights Act 1998 (HRA)

Freedom of Information Act 2000 (FOI)

The Information Commissioners Code of Practice

Organisations Codes of PracticeOperational ProceduresGuidelinesPolicies on ComplaintsPolicies for dealing with the Media

Useful websites:

The Information Commissioner: www.informationcommissioner.gov.uk

The Surveillance Commissioner www.surveillancecommissioners.gov.uk

DeliveryAt the discretion of the training provider

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Unit 2: Basic CCTV Operators Course CCTV System Operation

Unit Value: 1

Unit Level: 2

Unit Code:

Description of unit

This unit introduces operators to the operation of CCTV equipment both within theControl Room and at the camera location. It will allow the Operators to understandmore fully all of the equipment that will be used together with dealing with tapeManagement

Summary of outcomes


1. Demonstrate a basic understanding of how the CCTV system works

2. Demonstrate a basic working knowledge of the control and operation ofkeyboards and joysticks within the Control Room

3. Demonstrate a basic working knowledge and understanding of the monitorswithin the Control Room.

4. Demonstrate a basic working knowledge and understanding of the CCTVcameras, which are linked to the Control Room.

5. Show a basic working knowledge and understanding of all recorded mediaand the way it is controlled within the Control Room.

6. Show a basic working knowledge of the method of cleaning Videotapes andan understanding of why it is necessary

7. Demonstrate a basic working knowledge of the operation of video recordersthat are found within CCTV Control Rooms

8. Demonstrate a basic working knowledge and understanding of the operationof the Viewing/Reviewing Suite.

9. Show the ability to carry out function checks

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Content

1. Explain how the CCTV system works

2. Demonstrate the ability to use Keyboards and Joysticks that are used tocontrol the CCTV equipment effectively.

3. Display a clear understanding of the use of monitors and screens used todisplay CCTV images.

4. Show a clear working knowledge of cameras and their capabilities.

5. Demonstrate a clear ability to use the different types of recorded media andshow an understanding of its control.

6. Display a clear working knowledge of the methods and reasons for theerasure of information.

7. Show the ability to use the various types of recording equipment effectivelyand the audit control required

8. Demonstrate the ability to use the equipment in the viewing suit to producehigh quality evidence and show a detailed understanding of the control andaudit trails required in its use.

9. Explain why function checks are necessary, when they should be carried

out and demonstrate the ability to carry out function checks.

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1. The CCTVSystem

Explain in general terms how the entire CCTV system works

2. keyboards andJoysticks

Explain how they work

Demonstrate how to call up individual cameras and to switch

between different monitors

Demonstrate the controlling of cameras.

Understand the functions of the different keys

Understand the use of access codes

3. Monitors Understand the different sizes, controls, layout and

ergonomics

Understand the description of screen text

Demonstrate the use of monitors to observe incidents

Understand the different requirements of screen height inrelation to Observe, Recognise, and Identify

4. Cameras Understand the controlling of cameras and the use of pan tilt

and zoom together with patrolling techniques

Explain the different types of cameras and their

characteristics

Understand camera locations and their capabilities

Understand the requirements of privacy zones

Be aware of the effects of lighting

Explain how to gather usable evidence

5. RecordingMedia

Understand the different types of recorded media together

with the care and handling required

Explain the storage requirements and how often tapes may

be used

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Unit 3: Basic CCTV Operators Course Other Equipment

Operation

Unit value: 1

Unit level: 2

Unit code:

Description of unit

This unit introduces operators to other systems equipment (non-CCTV) and theknowledge of procedures in relation to that equipment.

Summary of outcomes


1. Demonstrate a basic understanding of the importance of communicationskills within the control room environment.

2. Demonstrate a basic understanding of the ISDN (Integrated Special DigitalNetwork) and its uses.

3. Demonstrate a basic understanding of the telephone system.

4. Demonstrate a basic working knowledge of the fax machine.

5. Demonstrate a basic working knowledge of a retail radio system, its uses,associated protocols and relevant legislation.

6. Demonstrate a basic working knowledge of the police radio/airwave system,its uses, associated protocols and relevant legislation.

7. Demonstrate a basic working knowledge of the computer system.

8. Demonstrate a basic working knowledge of access control equipment andassociated procedures including visitors.

9. Demonstrate a basic understanding of car park help points and associatedprocedures.

10.Show a basic understanding of repair and maintenance procedures.

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Content

1. Explain the importance of efficient oral communication skills and ademonstration of these and associated accurate note keeping skills. Show aclear understanding of the security implications when passing informationvia communications systems.

2. Demonstrate an understanding of the purpose of an ISDN IntegratedSpecial Digital Network) link and how it operates.

3. Demonstrate an understanding of the telephone system, how it works and

the answering procedure.

4. Demonstrate the ability to use the fax machine.

5. Explain the retail radio system, including its use and protocol. Show andunderstanding of the implications of the DPA, HRA and confidentiality.

6. Give an explanation of a Police radio/Airwave system including its use andprotocol. Explanation of the implications of the DPA, HRA andconfidentiality.

7. Demonstrate an understanding of the computer system and its functionwithin the control room environment and how it works.

8. Show an understanding of the necessity for an access control system, howit works, the control of visitors and other protocols.

9. Demonstrate an understanding of the purposes and use of the help pointsystem used in the car parks.

10. Show a clear understanding of the reasons for accurate and efficient fault

reporting and recording and the fault reporting procedures.

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To achieve each outcome a student must demonstratethe ability to:

1. Importance ofcommunication

Demonstrate a clear understanding of the importance of

accurate, timely and effective communications skillsand the need for effective listening skills

Display a clear understanding of the need to be aware

of security and confidentiality in all forms ofcommunications

Demonstrate the ability to understand and record whatis being said

Accurately and effectively disseminate information bothwithin the control room and to external sources

2. The ISDN link Explain the basic concept of the ISDN line and how it

operates

State examples of situations when the ISDN line shouldbe used

State examples of situations when the ISDN line should

not be used

Give a basic explanation for the need for an audit trail

3. The telephonesystem

Explain and demonstrate the need for information to beclear and precise

Demonstrate the ability to follow the telephone

answering procedures

Explain why each use of the telephone must be recorded


4. The Fax machine Explain and demonstrate the actions upon sending and

receiving faxes

Explain why each use of the fax machine must berecorded


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5. Retail radio Demonstrate a basic understanding of the phonetic

alphabet, 24hr clock and IC codes

Explain what the retail radio system is and the reasonswhy information should be clear and accurate

Effectively relay information via this means

Effectively receive and act upon a basic radio message

Explain what type of information should/should not bepassed over this insecure means

Outline the main points relating to the HRA and DPA inrelation to retail radio usage

6. Policeradio/airwavesystem

Demonstrate an understanding of how the police

radio/airwave system works

Explain the uses within the control room environment

Effectively relay information via this means

Effectively receive and act upon a basic radio message

Explain the main points of the radio protocol includingconfidentiality and restrictions


7. Computer system Explain its possible uses

Demonstrate basic data input

Retrieve basic information

Give a basic explanation of the reasons for certainaccess restrictions

Explain the reason for usage recording and audit trail

8. Access control Explain why an access control system is necessary

Explain the operation of access control equipment,including: alarms, keypads, locks, entry phones etc

Explain the procedures for entry including control of

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visitors and record keeping procedures

9. Car park helppoints

Explain the function of the help points

Demonstrate effective procedures and customer carewhen dealing with a call and how to respond tocomplaints

Demonstrate the ability to operate the call pointequipment

Explain the record keeping procedures

10 Fault reporting

Explain what the fault reporting procedure is

Explain why clear and efficient fault reporting andrecording procedures should be in place

Explain what information will be required by the callcentre when reporting a fault

Demonstrate the ability to report a fault

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Guidance

Generating evidence

The evidence for proving competence in this unit is provided by passing the formalpre-set written test papers and observation of competence using the equipment.Throughout the training programme oral questioning, demonstration of knowledgein subject specific exercises and case studies, carried out individually and in

groups will also contribute.

Resources

Health and Safety at Work Act 1974

Data Protection Act 1998

Human Rights Act 1998

Training Course Handouts

Delivery

At the training providers discretion

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Unit 4: Basis CCTV Operators Course Evidence,Courts & Legislation

Unit value: 1Unit level: 2Unit code:

Description of unit.

This unit introduces operators to recording procedures and the associateddocumentation and to the role and requirements of the courts and currentlegislation with regards to CCTV operations.

Summary of outcomes

To achieve this unit an operator must be able to demonstrate a basicunderstanding of:

1. Maintaining records and creating audit trails.

2. The need to make statements and attend court as a witness.

3. The Data Protection Act 1998.

4. The Human Rights Act 1998.

5. The Regulation of Investigatory Powers Act 2000.

6. The Freedom of Information Act 2000.

7. Disclosure of Evidence Legislation.

8. Standards of Behaviour expected from a CCTV Operator

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Content__________________________________________________________________

1. Demonstrate an understanding of the requirements to record informationand create audit trails.

2. Display an understanding of the requirements to produce witnessstatements, the courts system and the requirement to attend court.

3. Demonstrate a basic working knowledge of the Data Protection Act 1998.

4. Demonstrate a basic working knowledge of the Human Rights Act 1998.

5. Demonstrate a basic working knowledge of the Regulation of InvestigatoryPowers Act 2000.

6. Demonstrate a basic working knowledge of the Freedom of Information Act2000.

7. Display a basic working knowledge of the legislation dealing with the

Disclosure of Evidence.

8. Explain the standards of Behaviour expected from a CCTV Operator.

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7. Disclosure ofEvidence

Demonstrate a basic understanding of the relevant

sections of the Police & Criminal Evidence Act1986 (PACE)

Display an understanding of the term 'Undisclosed

Material'

Demonstrate an understanding of how disclosureand undisclosed evidence is dealt with by otherenforcement agencies

8. Standards ofBehaviour

Explain the standards of behaviour expected from aCCTV Operator and why this is necessary

Unit Guidance

Generating Evidence.Passing a formal pre-set written test paper drawn from a bank of test questionsprovides the evidence for this unit together with observation of practical exercises

demonstrating competence in procedures. Oral questioning and completion ofexercises/case studies during the training period both as an individual and as ateam exercise.

Resources

Data Protection Act 1998.

Human Rights Act 1998.

Regulation of Investigatory Powers Act 2000.

Freedom of Information Act 2000.

Police and Criminal Evidence Act 1984

Judicial System refer to the web sites listed below.

Attend Court as a Witness an information leaflet obtainable from the web sitelisted.

The Organisations Codes of Practice and Operational Procedures.

The Organisations Codes of Conduct for Employees.

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Useful websites.


The Surveillance Commissioner: www.surveillancecommissioners.gov.uk

The Home Office: www.homeoffice.gov.uk

The Criminal Justice System: www.criminal-justice-system.gov.uk

Her Majesties Stationary Office: www.hmso.gov.uk

Unit 5: Basis CCTV Operators Course Dealing with Incidentsand knowledge of procedures

Unit value: 1Unit level: 2Unit code:

Description of unit.

This unit introduces operators to incidents and the procedures for reporting,controlling and dealing with identified incidents.

Summary of outcomes

To achieve this unit an operator must be able to demonstrate a basicunderstanding of:

1. What is an incident?

2. Local Crime Issues.

3. Co-operation with the Police.

4. CCTV Operators action on spotting a crime incident or having an incidentreported via shop link radio.

5. CCTV Operators action on being informed of a crime incident by Police.

6. Handling more than one incident occurring at the same time.

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7. Support to other enforcement agencies.

8. Pre-planned operations.

9. Non-Crime incident.

10.Team Work.

Content__________________________________________________________________

1. Demonstrate an understanding of what is an incident is and thedifference between crime and non-crime incidents.

2. Display an understanding of local crime issues and how they canaffect CCTV operations.

3. Demonstrate an understanding of the need to co-operation with thePolice and how this is achieved.

4. Demonstrate a sound knowledge of the actions to be carried out onspotting a crime incident or having an incident reported via retailradio links.

5. Show a clear understanding of the actions to be carried out on beinginformed of a crime incident by Police.

6. Demonstrate the ability to handling more than one incident occurringat the same time.

7. Show an understanding of the support given by CCTV to otherenforcement agencies.

8. Demonstrate an understanding of the actions to be carried out duringpre-planned operations.

9. Demonstrate the ability to recognise and deal with non-Crimeincidents.

10. Display a clear understanding of the importance of team work.

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To achieve each outcome a student mustdemonstrate an understanding of:

1. Incidents Explain what an incident is

Explain the difference between crime incidents

and non-crime incidents.

Demonstrate the ability to carry out the correct

actions on spotting an incident

Show the ability to report those incidents

Demonstrate how to report these incidents from

remote stations with no direct computer links tothe Police.

2. Local Crime Issues Describe what local crime patterns are

Explain the likely types of crime CCTV will deal

with

Explain what known crime hotspots are

Show the ability to identified local hotspots

Explain how local persistent offenders are dealt

with

3. Co-operate with thePolice

Demonstrate how to contact Police HQ control

room

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Show an understanding of the role of the Police

control room operators

Explain under what circumstances can the Police

take over control of the cameras

Demonstrate the ability to pass informationconcerning people and vehicles includingdescriptions

Display an understanding of the need for reports

to be accurate & factual and for calmness whenmaking any reports

Show a working knowledge of Police terminology

(acronyms list, Phonetic alphabet)

Show an understanding of Police responses

(Grading incidents & how they are selected)

Explain the role and purpose of the Police Liaison

Officer

Explain how to handle Police requests for

viewings of tapes

Demonstrate how to handle Police requests for

the production of evidence

Demonstrate the ability to handle Police requests

for copies of tapes

Display the ability to handle Police requests for

assistance (Points not covered by RIPAauthorities)

Show a working knowledge of how to record

details of all Police contacts in the occurrence

book & creating an audit trail

Explain what the Police documentation protective

marking scheme is

Explain how to treat and store Police

documentation

Give a basic explanation of the 'Police national

intelligence model'

Explain how on operator can contribute to the

National intelligence model

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4. Dealing with anIncident

Show an understanding of the CCTV Operators

action on spotting a crime incident or having anincident reported via retail radio links

Demonstrate when to start recording in real time

Show the ability to know how and when to contactPolice via telephone/radio/computer link & anyother method available locally

Demonstrate the ability to show Police control

room images on any live link and give a brief oralaccount of the incident

Demonstrate the ability to create full detailed and

accurate records and audit trails

Display the ability to use correct radio operating

procedures

5. Incidents reportedby Police

Show an understanding of the CCTV Operators

action on being informed of a crime incident byPolice

Display the ability to start real time recording

Demonstrate the ability to locate a target

Show the ability to show images to Police control

room on any live link

Demonstrate an understanding of the need to give

assistance as required but within the Codes ofPractice

Demonstrate the ability to create a record and

audit trail

6. More than oneincident occurring atthe same time.

Demonstrate that you have knowledge and ability

to handle more than one incident occurring at thesame time

Show the ability to co-operate i.e. if two operators

are present take one each

Show the ability to prioritise i.e. if only one

operator, decide which is the more seriousincident

Display an understanding of the need to inform

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Police operator of second incident and showimages if necessary

Record full details of the incident and create an

audit trail for both incidents

Show the ability to monitor the second incident so

that it is still be available on time lapse/hard disc

7. Other EnforcementAgencies

Demonstrate an understanding of what the other

enforcements agencies are, their role, powers andthe support they require

Show that you understand how to support to other

enforcement agencies & what support you areauthorised to supply

Explain who to contact and on what issues

Demonstrate an understanding of the procedures

for the production and release of evidence andany restrictions which apply

8. Pre-plannedoperations

Explain the differences between normal

operations and RIPA operations

Explain what authorisations are needed and who

may authorise CCTV involvement

Explain what the authorisation paperwork looks

like and the information it must contain

Explain what actions should the operator take if

the details are not in order

Explain what an Operational order is and what its

purpose is

Explain the role of the operations liaison officerand how they assist in the operation

Demonstrate an understanding if the need to

produce a full record and audit trail of theoperation

9. Non-CrimeIncidents

Explain what a non-crime incident is

Display a clear working knowledge of the action to

be taken on spotting or being informed of a non-crime incident

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Explain where you would find the contact details

for the appropriate agency and how you wouldinform them of the incident

Explain what details you would need to record

once the agency had been contacted

Demonstrate a clear understanding of the need torecord full details of the incident and create anaudit trail

10. Working as aTeam

Show that you understand the importance of team

work

Explain how you can assist an operator involved

in an incident

Demonstrate an understanding of the importance

of the accurate and timely passage of relevantinformation

Unit Guidance

Generating Evidence.Passing a formal pre-set written test paper drawn from a bank of test questionsprovides the evidence for this unit together with observation of practical exercises

demonstrating competence in procedures, oral questioning and completion ofexercises/case studies during the training period both as an individual and as ateam exercise.

Resources

Data Protection Act 1998.

Human Rights Act 1998.

Regulation of Investigatory Powers Act 2000.

Freedom of Information Act 2000.

Police and Criminal Evidence Act 1984

The Organisations Codes of Practice and Operational Procedures.

Police Documents

Useful websites.


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The Surveillance Commissioner: www.surveillancecommissioners.gov.uk


The Criminal Justice System: www.criminal-justice-system.gov.uk

Her Majesties Stationary Office: www.hmso.gov.uk

Unit 6: Basic CCTV Operators Course Surveillance Techniques

Unit Value: 1

Unit Level: 2

Unit Code:

Description of unit

This unit introduces operators to the surveillance techniques used within a CCTVcontrol room to enable them to track suspects and gather usable evidence.

Summary of outcomes


1. Demonstrate a basic working knowledge of the need for surveillanceplanning.

2. Demonstrate a basic understanding of what body language is.

3. Dangers of Stereotyping.

4. Demonstrate an understanding of targeting.

5. Show an ability to track suspects.

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6. Demonstrate the ability to carry out lost contact drills

7. Demonstrate the ability to use monitors for surveillance.

8. Searching using cameras.

Content

1. When surveillance planning explain the need for detailed knowledge of thelocal topography and cameras relationships to features on the ground. An

understanding of the capabilities of CCTV equipment and local crimepatterns.

2. Explain what body language is and how to interpret it. Recognise indicatorsof suspicious behaviour and vulnerability.

3. Explain the dangers of stereotyping individuals and targets.

4. Demonstrate an understand for the reasons for targeting individuals andwhat the restrictions are. Targeting in relation to pre-planned operations.

5. Demonstrate the ability to track people and vehicles.

6. Display the ability to carry out lost contact drills to regain a target.

7. Demonstrate the ability to set up and use monitors for identification,covering areas and gaining time.

8. Show the ability to search using cameras and assist external agencies inthe event of a bomb alert.

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To achieve each outcome an operator must demonstrate the

ability to:1. SurveillancePlanning

Demonstrate detailed knowledge of local topography

Demonstrate knowledge of the geographical relationship

between cameras and local geographical features

Explain what crime hot spots are and where they are likely

to be within a local area and why. Identify rat runs andescape routes

Explain what is meant by local crime patterns and howthese patterns can affect surveillance planning within anarea

Demonstrate a clear understanding of the capabilities of

the equipment available within a control room and itslimitations for surveillance

Explain techniques which can be used to overcome some

of the limitations on the equipment when using them forsurveillance

2. Body Language Explain what body language is

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Explain the indicators which would suggest suspicious

behaviour

Demonstrate an understanding of the difference between

suspicious behaviour and vulnerable behaviour

Explain some of the factors which may affect ourinterpretation of observed body language

3. Stereotyping Explain what stereotyping of individuals is

Display an understanding of the dangers in targeting

people through stereotyping

Explain the legal implications of targeting individuals

through stereotyping

4. Targeting Explain what targeting is

Demonstrate an understanding of why we target individuals

Demonstrate an understanding of the legal and operational

restrictions placed on the operators ability to targetindividuals

Explain how pre-planned operations affect the targeting of

individuals, vehicles or areas

Demonstrate an awareness of the importance of audit trails

and record keeping when targeting operations areundertaken

5. Tracking Explain what tracking is

Explain why tracking is necessary

Demonstrate an understanding of the different techniques

required to track people and vehicles

Demonstrate the ability to use CCTV equipment to trackand record individuals and vehicles

Explain the legal and operational restrictions involved in

tracking

Demonstrate a clear understanding of the importance of

keeping audit trails and records when tracking suspects

6. Lost Contact

Drills

Explain how a target can be lost

Demonstrate the actions to be carried out on loosing

contact with a target

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Demonstrate the actions to be taken when contact is

re-established

Explain the factors that will decide when to abandon the

search and show an understanding for the need for honestrecords to be maintained

7. Use ofMonitors

Explain the different areas of the monitor required for

recognition and identification

Demonstrate how to lay out cameras and monitors for an

operation involving a general area, linier route or a specifictarget

Demonstrate the ability to switch monitors and cameras as

the area under surveillance changes

Demonstrate the ability to use monitors to gain operator

decision making time

8. Searchingusing Camerasand Assistance toAgencies on aBomb Alert

Explain when cameras will be used to carry out searches

and the advantages of using cameras for this type ofoperation

Explain the search techniques employed with cameras

Demonstrate the ability to search the exterior of a building

Demonstrate the ability to search a street/, road etc

Demonstrate the ability to search open areas

Explain the actions to be carried out if something is found

Explain how a CCTV system and its Operators can assist

external agencies such as the police in the event of a bombalert being given

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Guidance

Generating Evidence

The evidence for this unit is provided by passing a formal pre-set written test paperdrawn from a bank of test questions. Observation of practical demonstrating ofcompetence in procedures. Demonstration of knowledge of the subject throughoutthe training period by answering oral questions and completing exercises and case

studies both as individuals and in groups.

Resources

Data Protection Act 1998 (DPA)

Human Rights Act 1998 (HRA)

Regulation of Investigatatory Powers Act 2000 (RIPA)

Freedom of Information Act 2000 (FOI)

Police And Criminal Evidence Act 1984 (PACE)

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The Information Commissioners Code of Practice

Organisations Codes of Practice and Operational Procedures

Useful websites:


The Surveillance Commissioner www.surveillancecommissioners.gov.uk



Unit 7: Basic CCTV Operators Course Health and Safetyand Emergency Procedures

Unit Value: 1

Unit Level: 2

Unit Code:

Description of unit

This unit gives the operator the knowledge required to understand the basicrequirements of health and safety at work and how to follow emergencyprocedures.

Summary of outcomes


1. Demonstrate a basic working knowledge of the Health and Safety.

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2. Demonstrate a working knowledge of the Emergency Procedures.

Content

1. Demonstrate a basic working knowledge of the Health and Safety at WorkAct 1974 and Safe Working Practices and recognising and dealing withstress.

2. Demonstrate a sound working knowledge of the Fire and Emergency

Procedures for dealing with different types of occurrences within the controlroom.

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1. Health andSafety

Define the main provisions of the Health and Safety at

Work Act 1974 (HASAW)

Explain the responsibilities of the employer and employee

Identify typical risks and hazards within the control room

Describe the guidelines for VDU use and assessments

Explain the procedures in place for lone working and the

comfort call system

Explain the reporting procedures for health and safety

issues:

AccidentsNear Misses

Violent/Abusive Incidents (including racist incidents)

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Demonstrate an understanding of what risk assessments

are, why they are necessary, who caries them out and howstaff can contribute to them

Demonstrate an understanding of what stress is and its

causes

Explain the symptoms of stress

Explain how stress can be alleviated

Demonstrate an understanding of where to go for help to

deal with stress

2. EmergencyProcedures

NB: All these procedures are to cover the actions to be carriedout both during normal office hours and the period outsidenormal office hours.

Explain the actions to be carried out on discovering a fire

Explain the actions to be carried out on hearing the fire

alarm. Explain what different alarms may signify

Demonstrate an understanding of the different types of fire

extinguishers and their use

Display an understanding of the use of other fire fighting

equipment which is likely to be available and the safetyprecautions when tackling a fire

Explain the basic fire prevention measures to be employed

to minimise the risk of fire

Explain the actions to be carried out on receipt of a

telephone bomb warning

Demonstrate the ability to carry out a search of the CCTVcontrol room and surrounding areas for suspicious objectsand the explain the actions to be carried if a suspiciousobject is found

Explain the actions to be carried out within the control room

when an evacuation is ordered and the subsequent actionson re-occupying the control room. Explain any variations inthese instructions for different types of evacuation

Explain what Personal Evacuation Plans (PEP) are, why

they are necessary and how they are produced

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Explain the actions to be followed in the event of an actual

or suspected chemical or biological attack

Explain the procedures to be carried out in the event of a

power cut and the recovery procedures once power isrestored

Guidance

Generating Evidence

The evidence for this unit is provided by passing a formal pre-set written test paperdrawn from a bank of test questions. Observation of practical demonstrating ofcompetence in procedures. Demonstration of knowledge of the subject throughoutthe training period by answering oral questions and completing exercises and casestudies both as individuals and in groups.

Resources

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The Health and Safety at Work Act 1974

Organisations Codes of Practice and Operational Procedures

Organisations Health and Safety Policies

Organisations Emergency Evacuation and Fire Procedures

Home Office Publications:

Bombs Protecting People and Property, Handbook for Managers

Business as Usual. Business Resilience to Terrorist Bombs, Handbook forManagers

Dealing with Disasters, Handbook for Managers

The Release of Chemical, Biological, Radiological and Nuclear (CBRN)

substances or materials Guidance for Local Authorities

Useful websites:

Guidance for dealing with and identifying Suspicious Mail:http://www.co-ordination.gov.uk/packages.htm

Anthrax Dealing with Deliberate Releases:www.phls.org.uk/facts/deliberaterelease.htm

The Home Office:www.homeoffice.gov.uk

http://www.co-ordination.gov.uk/packages.htmhttp://www.phls.org.uk/facts/deliberaterelease.htmhttp://www.homeoffice.gov.uk/http://www.co-ordination.gov.uk/packages.htmhttp://www.phls.org.uk/facts/deliberaterelease.htmhttp://www.homeoffice.gov.uk/