1. Introduction about Level 3 Communications

Level 3 Communications offers a wide range of communications services over its approximately 23,000 mile broadband fiber optic network including Internet Protocol (IP) services, broadband transport, co-location services, and patented Softswitch-based managed modem and voice services. Services offered under the “Level 3

• Internet access services• Managed modem dial-up services• Broadband transport• IP-centric voice services• Private packet-switched services• DSL Aggregation• Co-location• Metropolitan and intercity dark fiber.

2. SOFA auditing system

2.1 Where does SOFA Source from & why?

2.1.1 Orders NRL (Order Data)

The “Order Value” in SOFA sources from Clarify; which primarily includes the Network and Internet Services products. Excluded are Magma orders as there is no plan to audit these due to strategic priority.

2.1.2 F_ Run_ Rate (Billing Data)

The “Arbor Value” in SOFA sources from Billing.

2.1.3 DIGRS

Order Data compares to Billing Data at a Service level by PIID-SCID for a set of attributes. For each PIID-SCID and each attribute DIGRS determines if the attribute is a Match (M), Mismatch (E), or No Match (N). The Attributes are MRC, NRC and YRC. The Service Status is Active or Disconnect. The items that are a Mismatch or No Match must be active in either Clarify or Arbor not necessarily in both. If the Service Status in both is Disconnect then these are held in DIGRS and not moved to SOFA.

2.1.4 SOFA (Statement Of Financial Activities)

The SOFA Audit Database not only offers DIGRS Audits but also One Off, You may also request SOFA Enhancements.

SOFA Detail

The SOFA Order Detail – Section

This section provides key information from the Order and Arbor. A description of key fields is below.

SOFA ID – This is your unique identifier in SOFA. It is created by SOFA.

Order Number, Line Item, Order Type, Action Type, SO Number ,PIID, SCID, PCID, BUS Org ID, BUS Org Name and Bill SITE ID, Product Type, Product Component, Region, Bill Start Date and Bill Stop Date

The SOFA Additional Service Detail – Section

Audit Name – This tells you what kind of SOFA item you are looking at. There are items pulled from GRAB or DIGRS.

The Compare Key is the SCID and PIID

The Source System can be Arbor, Clarify, Magma or SLDB.

The Specials Flag (at this time Rowdy is not sure what this is)

MA Baseline Flag is either Yes or No telling us if there is a Magma Clarify X Ref.

The Magma Clarify X Ref is the Magma Order number entered into Clarify (SOFA is not bringing in the Magma orders at this time

Service Status Order can be Active or Disconnect

Service Status Arbor can either be Active or Disconnect

Order Reason Code can be one of a many from “Already Billed” to “Z Alc Cis Migration”

2.2 SOFA Audit Process Overview

SOFA Audit process is performed to resolve the discrepancies from order to bill. Data is pulled from the SOFA Dashboard and will be sent weekly on an Excel sheet. From the SCIDs on the spread sheet data is pulled from TOES query (for orders) and Revmart query (for billing). In case of necessity Clarify notes to review notes, (3)View to view the invoices, OCSC to review currency discrepancy is also reviewed. When the discrepancy is identified then update SOFA with Comments, Status, and Attachments. Upon completion send the spread sheet to Vicki Bours.

2.3 SOFA Audit Process Flow

Step by step Docuement