Infrastructure Industry Training Organisation

NEW ZEALAND CERTIFICATE IN BUSINESS (FIRST LINE MANAGEMENT)NZQA REF: 2456 60 Credits

THIS QUALIFICATION PROVIDES COMPANIES WITH FIRST LINE MANAGERS WHO CAN EFFECTIVELY MANAGE TEAMS TO ACHIEVE ORGANISATIONAL GOALS IN A MULTI-CULTURAL ENVIRONMENT

Trainees will gain the skills and knowledge necessary as a First Line Manager, responsible for the performance and management of teams in an effective manner.

LEVEL 4FIRST LINE MANAGEMENT

WHO IS THIS QUALIFICATION FOR?

This programme is designed for people moving into or currently in a First Line Management role and wishing to enhance their leadership and team management skills.

It is suited to; Supervisors, Team Managers and Office Managers.

WHERE CAN IT TAKE YOU?

Graduates of this qualification will have the skills and knowledge to perform as an effective First Line Manager.

Graduates may progress to higher technical roles in Contract and Project Management or continue with the New Zealand Diploma in Business.

BENEFITS OF THIS QUALIFICATION

Connexis ITO Level 13, Simpl House

40 Mercer Street Wellington askus@connexis.org.nz

0800 486 626

FURTHER INFORMATION

WANT TO ENROL OR FIND OUT MORE?

CONTACT US AND WE’LL PUT YOU IN TOUCH WITH YOUR LOCAL CUSTOMER SERVICE ACCOUNT MANAGER

Infrastructure Industry Training Organisation

FOR YOU FOR YOUR EMPLOYER

• Gain confidence in own leadership style while recognising the leadership potential in others

• Gain experience in building effective teams

• Manage work priorities to achieve organisational goals

• Build a network of like-minded First Line Managers for support and advice

• Staff will have greater skills to improve workplace practices, teamwork and morale

• Better relationship management

• Improved work flow and performance within teams

• Have a manager that can adapt their leadership style to suit the environment

L4FIRST LINE MANAGEMENT

HOW IS THE QUALIFICATION ACHIEVED?

This qualification will take around 10 months to complete, though as this is self-paced learning, the time required will vary between individuals. It is achieved through a blend of on-job assessments or off-job through a provider.

WHICH SKILLS DOES IT COVER?

Developed with industry, for industry, this qualification represents best practice. It covers skills and knowledge including:• Manage work flows in an

operational context to achieve team objectives.

• Motivate and involve a team to achieve the team’s objectives and contribute to the entity’s objectives

• Communicate to develop relationships with team members and stakeholders

• Manage relationships within a team to sustain a productive workplace environment

• Promote an inclusive environment to value diversity for positive performance for the entity

• Demonstrate professional and ethical behaviour

• Adapt leadership styles for effectiveness in different environments

• Comply with internal policies, legislation and other external requirements for the entity

ENTRY REQUIREMENTS

It is recommended the candidate have completed the New Zealand Certificate in Business (Introduction to Team Leadership) Level 3, or displays equivalent skills and knowledge.

QUALIFICATION VERSION 1BROCHURE VERSION 1