The Change Model

Session Aims

To practise our skills, learn about summarising, and introduce the Change Model and Mercedes Model

Learning OutcomesBy the end of this session you will be able to:

1. End a session effectively using a summary

2. Demonstrate your listening skills

3. Describe and apply the Change Model

4. Describe the Mercedes Model

Last Session

1. Peer feedback to improve your reflective

journals

2. Described paraphrasing and reflecting

feelings

3. Demonstrated paraphrasing skills

4. Demonstrated how to reflect feelings

5. The Round

Paraphrasing

Paraphrasing enables the listener to clarify meaning by repeating back to the speaker the content of what they have said.

Reflecting Feelings

Reflecting feelings involves identifying and drawing the speaker’s attention to the feelings behind his or her words

Reflecting the emotional content of what is being said.

Contents of this Session

Ice-breaker – Reflecting AdamSummarising and ending a sessionSkills practise in triadsPresentation on the Change ModelSmall groups working on a case studyIntroduce the Mercedes ModelRound

Summarising

Summarising

Internal

Summary throughout the session to clarify meaning and highlight the key points of what’s been said.

Concluding

Summary at the end of the checks understanding, checks agreement and brings the session to a close

Skills Practise 30 minutes

1. Work in groups of three

2. Take turns being the listener, the client and the observer.

3. Take 5 minutes each

4. Client - talk about a small problem that’s current in your life

5. Listener – practise all your listening skills, including contracting, paraphrasing and reflecting feelings. End with a summary.

6. Observer - keep the time and complete the feedback sheet so you can give structured feedback on the listener’s use of listening skills

Feedback

Comfort Break

Change Model

Problem State

Change Model

Desired State

Problem State

Change Model

Problem State

Desired State

Resources

Change Model

Problem State

Desired State

Resources

Action

Change Model

Desired State

Problem State

Case Study - Salma

Salma

Problem State

Depressed, bored, miserable, bursting into tears, can’t get out of bed, tired, overwhelming sad feelings

Medication?

Salma

Desired State

Happy and Confident

Salma

Resources

GP, friends, mother, UCBC, interest in people, new friends good student, John Marsden, Hadder, dad.

Salma

Action

Visiting GP, going to UCBC, making more friends, travelling on the bus

Problem State

Desired State

Resources

ActionDepressed, bored, miserable, bursting into tears, can’t get out of bed, tired, overwhelming sad feelings. Medication?

Happy and Confident

GP, friends, mother, UCBC, interest in people, good student, John Marsden, Hadder, dad.

Visiting GP, going to UCBC

Mercedes Model

Thoughts

Mercedes Model

FeelingsThoughts

Mercedes Model

Feelings

Behaviours

Thoughts

Problem State Desired State

Feelings

Behaviours

ThoughtsFeelings

Behaviours

Thoughts

The Round

ConclusionYou are now able to:

1. Demonstrate summarising

2. Demonstrate listening skills

3. Describe and apply the Change Model

4. Describe the Mercedes Model

Feelings

Behaviour

Thoughts

Well done Everybody!