level ii counselling skills session two

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  • 1. Counselling and InterpersonalSkills Session Two Adam Gibson and John Marsden1

2. The Art of Good Listening2 3. Session AimsThe aim of this session is for you to reflect on the quality of your listening and write an assessment of your listening skills in your first reflective journal.3 4. Learning OutcomesBy the end of this session you will be able to:1. Identify the qualities of a good listener2. Assess your own listening skills3. Describe Honey and Mumfords learning cycle4. Write an entry in your reflective journal4 5. Recap on Last SessionIntroductionsGround RulesGoal Setting5 6. Course OutlineBringing it alltogetherSkillsThe Helping rapportAttending andReflecting The Change QuestioningIntroduction AssessmentRole buildingRefraining ParaphrasingFeelings ModelSkills&FinalAssessment6 7. Contents of this Session1. Ice-breakers2. What Makes for Good Listening?3. Written Reflection (Skills Assessment)4. Learning Styles5. The Learning Cycle6. The Reflective Journal7. Moodle7 8. Two Truths and a Lie1. Write three statements about yourself2. Two statements must be true3. One statement must be a lieThe group will guess which of your statements a lie8 9. Listening Skills Exercise 10 minutes Find a partner you do not know too well. Listen to your partner talk about a time when they felt someone really listened. After 5 minutes change over roles You might begin to notice how good you are at listening9 10. The Art of Good Listening10 11. Good Listening Being present Creating a good listening environment Focusing on the speaker Giving time to let the speaker tell their story Valuing the speaker and what they have to say Clarifying what is being said Letting the speaker know you are listening Listening with empathy Helping people find their own solutions11 12. Listening Skills Assessment 10 minutes Take a worksheet and spend a few minutes thinking about the quality of your listening. Complete the worksheet, using the questions toguide you.12 13. Listening Skills Assessment Feedback13 14. Honey and Mumford Four Types of Learner Activist Reflector Theorist Pragmatist www.learningandteaching.info14 15. Learning Styles15 16. The Learning Cycle16 17. Example Examine the Patient Consider Beginthe Treatment Evidence Make aDiagnose17 18. The Reflective Journal Write a brief description of an instance when you used your listening skills - Be brief! Critically reflect on your use of skills Be detailed! What can you conclude from the reflections you have made? Summarise! Based on your reflections in this journal entry, how are you going to develop your skills further? Be specific!18 19. Conclusions You are now able to: 1. Identify the qualities of a good listener 2. Assess your own listening skills 3. Describe Honey and Mumfords learning cycle 4. Write an entry in your reflective journal19 20. Thank You Everybody!20