leveraging data to engage citizens and drive innovation

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Leveraging Data to Engage Citizens and Drive Innovation Thom Robbins [email protected] @trobbins

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Socrata helps public sector organizations improve transparency, citizen service, and data-driven decision-making using Open Data. Our user-friendly solutions deliver data to governments trying to reduce costs, to citizens who want to understand how their tax dollars are used, and to civic hackers dedicated to creating new apps and improving services.

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Page 1: Leveraging Data to Engage Citizens and Drive Innovation

Leveraging Data to Engage Citizens and Drive Innovation

Thom Robbins

[email protected]

@trobbins

Page 2: Leveraging Data to Engage Citizens and Drive Innovation

Why Open Data?

Page 3: Leveraging Data to Engage Citizens and Drive Innovation

Improves Transparency

Builds Public Trust

Strengthens Citizen Engagement

Reduces Operating Costs

Supports Data-Driven Decisions

Promotes Economic Activity

Why Open Data?

Page 4: Leveraging Data to Engage Citizens and Drive Innovation

The ROI of Open DataReasons Why Open Data and Mobile Platforms Are Vital for Our Future

Adults who use the Internet increased

from 46 to 82 percent

Adults who own a cell-phone

increased from 53 to 88 percent.

70 percent of Americans access

high-speed Internet from home, up from 5 percent.

Half of Americans own smartphones.

Forbes predicts urban populations will "accelerate to 60 percent before

2025, globally.

Access to real-time information has become a major component to healthy people, healthy economies, and a healthy world. SOURCE: http://www.huffingtonpost.com/lisa-abeyta/three-reasons-why-open-

da_b_5572317.html

AppCityLife apps help 6k new Albuquerque transit passengers

Over 20k users access the mobile app for real-time tracking of buses throughout the city, and to receive push notifications

Global summits, like those hosted by New Cities Foundation, foster ideas, technologies, and innovations between sectors and leaders

NextDrop integrates Open Data with mobile to solve water problems which affect 3m around the globe

Albuquerque reduced calls to 311, which are billed at $1.86 per call

They estimate $548K in savings in two years since smartphones and supporting technologies were added to open data initiatives

Open Data Creates Convenience

Open Data Raises Quality Of Life

Open Data Saves Money

Page 5: Leveraging Data to Engage Citizens and Drive Innovation

Scattered spreadsheets and PDFs online

Clumsy custom web apps

Basic catalog of downloadable files (CSV, XLS, SHP, ZIP, PDF)

Expensive custom web apps

Manual data publishing

Interactive data tables, basic data visualizations (charts & maps), social sharing,

Consumer-style web experiences

Consumer style experiences

Apps, mashups, dashboards, data-driven storytelling

Custom APIs and developer docs

Automated data publishing, federation and distribution

Web and mobile experience design

Data for fact-based decisions and performance

Embedded data experiences

Crowd-sourced data: human sensor network

Plug-and-play apps

Real-time data ecosystems and industry exchanges

Internal data collaboration hubs

The Open Data Continuum Gain Value as Your Data Program Grows

LEVEL 1Status Quo

LEVEL 2The Catalog Phase

LEVEL 3Basic Interactive Experience

LEVEL 4Full Open Data Experience

LEVEL 5Experience the Ecosystem

LEVEL OF DATA MATURITY

Page 6: Leveraging Data to Engage Citizens and Drive Innovation

Why Open Data?

Open Data a Boonfor Entrepreneurs

Forrester Research

Open Data Plays a

Key Role in

Advancing Better

Governance.

Big Data Makes Organizations Smarter, but Open Data Makes Them Richer.

MCKINSEY GLOBAL INSTITUTE REPORT

$3 trillion a Year in Value Can

Be Unlocked Through Smarter

Use of Open Data.

Page 7: Leveraging Data to Engage Citizens and Drive Innovation

Why Open Data?

When we break down

bureaucracies…we open new

doors for our constituents.

San Francisco Moves City’s Data to the Cloud for Easier Access

Mayor Walsh

Opens Up More of

Boston’s City Data

Rahm Emanuel,

Mayor, City of

Chicago

This year will be a new step, not just in Los Angeles... but we hope it will be the example for the country in what open, transparent government looks like....Eric GarcettiMayor, City of Los Angeles

Page 8: Leveraging Data to Engage Citizens and Drive Innovation

Why Open Data?

Hawaii becomes second most improved state in providing online access to government spending in 2013.

Open government provides a path for more trust and engagement… governments have been challenged to do better, and now they can.

Data.CT.gov will make vast

amounts of data – data that was

previously hard to find – easily

accessible…and spur a new level

of innovation and collaboration

in our state.Daniel P. Malloy,

Governor, State of Connecticut

Making raw data more easily

available to the public…will

empower our citizens to

improve government

processes.

Pat Quinn,

Governor, State of Illinois

Gavin Newsom, Lt. Governor, State of California

Page 9: Leveraging Data to Engage Citizens and Drive Innovation

Why Open Data?Transparency enables accountability and strengthens public trust.Toni Preckwinkle, Board President, Cook County, Illinois

Los Angeles County posts

restaurant health grades on

Yelp to promote food safety

and data transparency

King County Turns to Apps to Build the Future of Open DataNBC News, KING 5 TV

In Montgomery County,

an award-winning suite of

online services has cracked

government wide open.

Page 10: Leveraging Data to Engage Citizens and Drive Innovation

Why Socrata?

Page 11: Leveraging Data to Engage Citizens and Drive Innovation

Seattle-based software-as-a-serviceprovider with a global presence

Founded in 2007

World-leader in open data and government performance management

Focused exclusively on democratizing access to public data to:

Improve citizen engagement Increase transparency Drive innovation Make data-driven decisions

Socrata Overview

Page 12: Leveraging Data to Engage Citizens and Drive Innovation

SolutionsOpen

Data Ecosystem

Socrata Open Connectors™

Open Data™Apps Marketplace™

Open Performance™

Data Discovery & Exploration

Chart & Map Visualizations Publishing Workflow Data Federation & Sharing

Financial Transparency Suite

Government Admin Suite

Citizen Engagement Suite

Civic Apps Ecosystem

Performance Dashboards

Guided Goal Composer Drag-and-Drop

Report Builder PerformanceStat

MethodologyDATA ACCESS LAYER

Open Data API Query Engine Search Geocoding Analytics

Data Cloud™API

Foundry™Open Data

Developer Network™

Page 13: Leveraging Data to Engage Citizens and Drive Innovation

Global Leadership5 Continents and 100% Customer Retention

Page 14: Leveraging Data to Engage Citizens and Drive Innovation

U.S. Customer Leadership

Federal State City City County OtherWhite House Hawaii Chicago New York San Mateo USAID

Medicare California Seattle Las Vegas Cook World Bank

HHS Texas San Francisco Burlington King United Nations

CDC Washington Los Angeles Somerville Montgomery Gates Foundation

Data.gov Maryland Edmonton Raleigh Alameda Large Global Presence

CFPB Colorado Atlanta Nashville Prince George’s

EPA Indiana New Orleans Richmond Strathcona

Energy Star New York Dallas Cambridge

Page 15: Leveraging Data to Engage Citizens and Drive Innovation

The State & Local Government Standard

State State City (>750k) City (>250k) City (<100k) CountyHawaii Texas New York Oakland Albany San Mateo

Washington Illinois Los Angeles Las Vegas Burlington Cook

Oregon Indiana Chicago Providence Somerville King

California Michigan Dallas Salt Lake City South Bend Montgomery

Montana New York San Francisco Raleigh West Sacramento Alameda

Colorado Maryland Austin Nashville Cambridge Prince George’s

Oklahoma Connecticut Baltimore Richmond West Hollywood Strathcona

Missouri Vermont Boston Gainesville Culver City

Page 16: Leveraging Data to Engage Citizens and Drive Innovation

Scalability

100,000+

Datasets

250% Annual Growth in Volume

of Data Served

1,000% Annual Growth in API Calls

250 Million Citizens Served

50 Million Pageviews Per Month

Page 17: Leveraging Data to Engage Citizens and Drive Innovation

Working with SocrataGain Insight from our Customers

“We like Socrata's innovative view of always improving what we have, and looking forward to anticipate what we want next.”

“Socrata's team is transformational. They are helping to transform government by removing barriers to transparency.”

“Socrata offers more than just technology. It offers a strategy and all kinds of support. It’s not just a product, it’s a whole philosophy.”

Victoria LewisProject Manager

Montgomery County

Wally RogersE-Gov Manager

State of Oregon

Gail RoperCIO

City of Raleigh

Page 18: Leveraging Data to Engage Citizens and Drive Innovation

Innovation Through Community

User Groups

Thought Leadership

Local Community

Events

Customer Summits

Page 19: Leveraging Data to Engage Citizens and Drive Innovation

Multi-Lingual Capabilities11 Languages and Growing

English Spanish French Italian Hindi Russian

Chinese Portugues

e Romanian Dutch Catalan

Page 20: Leveraging Data to Engage Citizens and Drive Innovation

Leader in Open Data Policy DevelopmentEssential tool in long-term effectiveness

We support development of policies, including:

1. Executive Orders

2. Internal Regulations

3. Legislative Actions

4. Resolutions & Charters New policies can spur, strengthen

and sustain open data programs Socrata leverages latest

and international best practices from real world experience

Page 21: Leveraging Data to Engage Citizens and Drive Innovation

Trusted

12xGrowth in Apps Built on Socrata

50 MillionPageviews per Month

100k+Managed Customer Datasets Worldwide

1/3of U.S. States

90%of U.S. City Programs

Page 22: Leveraging Data to Engage Citizens and Drive Innovation

Open Data Customer Leadership

Federal State City City County Worldwide

White House Hawaii Chicago New York San Mateo USAID

Medicare California Seattle Las Vegas Cook World Bank

HHS Texas San Francisco Burlington King United Nations

CDC Washington Los Angeles Somerville Montgomery Gates Foundation

Data.gov Maryland Edmonton Raleigh Alameda South America (1)

CFPB Colorado Atlanta Nashville Prince George’s Europe (7)

EPA Indiana New Orleans Richmond Honolulu Australia (4)

Energy Star New York Dallas Cambridge Strathcona Africa (3)

Page 23: Leveraging Data to Engage Citizens and Drive Innovation

Socrata Customers Set the Standard

State Program Innovation

Award

Digital Government Achievement

Award Bloomberg Mayor’s

ChallengeState Technology

Innovator Award

Digital Cities Award

Digital Counties Award

Alameda County, CAMontgomery County, MDSnohomish County, WA

King County, WA

City of ChicagoState of HawaiiState of Michigan

BostonSeattleAustin

ChicagoBaltimoreRaleigh State of Oregon

Page 24: Leveraging Data to Engage Citizens and Drive Innovation

Proven Success MethodologyMore Than Just Technology

Tier 1 multi-tenant cloud infrastructure

Geographically dispersed data centers with failover/redundancy

Full compliance with FISMA and 508 standards

Continuous upgrades and enhancements

FedRamp in progress

Industry leading Open Data Success Methodology

Standardized six-step deployment methodology

Refined from the experience of hundreds of deployments

Infused with knowledge sharing from open data innovators

The most experienced implementation staff

4-6 week deployment cycle

Fully branded and styled sites

Variety of site template options

Defined promotion, launch, and adoption plan to accelerate time-to-value

Robust Platform

Proven Methodology

Rapid Deployment

Page 25: Leveraging Data to Engage Citizens and Drive Innovation

Proven Success MethodologyOngoing Education and Value-Add

Dedicated support staff 24 x 7 x 365 support Customer support

website and knowledge base

98.2% support ticket satisfaction

Continuing education through Socrata University

Peer-to-peer best practice sharing

Customer advisory councils and customer summits

Monthly customer-driven webinars and roundtables

Largest and most vibrant partner ecosystem

Cumulative advantage of the world’s largest open data community

Leadership in developing data standards

Socrata app portfolio App store and

connectors 100% customer

retention

Support & Education

Innovative Community

Exponential Value

Page 26: Leveraging Data to Engage Citizens and Drive Innovation

Thank You!

Find Us!

Socrata.com

Follow Us!

@Socrata

Friend Us!

facebook.com/socrata

Watch Us!

http://www.youtube.com/user/socratavideos