leveraging gamification to promote business results€¦ · australia servicemanagement2015....

Service Management 2015 AUS TR A L I A #SMConfAU

Leveraging Gamification to

promote business results

Suresh GP Managing Director, TaUB SoluBons

THURSDAY 20 -‐ FRIDAY 21 AUGUST 2015 | SOFITEL WENTWORTH SYDNEY


Agenda


q What is GamificaBon and its relevance in today`s enterprise context?

q  Challenges of business in view of geo-‐economic situaBon q  How can GamificaBon help businesses in their journey to strategic success q  How do we go about in promoBng GamificaBon within business and achieve strategic Outcomes?

Gamification & Business


Credit -‐ Digitalmediacenter.org


Gamification – Tools and Techniques

Service Management 2015 AUS TR A L I A #SMConfAU . 10

Competency Management

FuncBon / Role Competencies

Workforce Competencies

Company Competencies

Company’s Mission, Values, Vision and Objectives

DR I V E

E N A B L E


Value of Business Simulations The effecBveness of different types of learning: NTL insBtute for Applied Behavioral Science A ScienBfic report shows that 75% of knowledge and skills are retained when ‘learning-‐by-‐doing’.


Serious games are more effective when used for?

Source : GamingWorks Survey

ü To Support a culture change initiative + 40ü Translating theory into practice + 27

üTo assess current ways of working and identify improvements +23

üTo empower people to capture improvements to their work +15

ü Assess current team performance +5

üAssess if a person is suitable (fit) for the job he or she played +2To create understanding and buy-‐in for a best practice (e.g ITIL) +31

Breaking down silos and create 'team working' +23To learn how to assess and improve(CSI) own way of working +10

Gaining management commitment for best practices +8Helping people recall training tips and tools for longer even if not always used +3To interlize concepts through experience +3To experience shortcoming in the current way of working +2


Agreed Improvement actions captured & willingness & commitment to execute them +14People started confronting each other on behavious, as they experienced in game +11People got together more after the serious game to analyse & improve their work +5Develops a shared picture of desirable behaviour in the team (Wish Situation) +2Better understanding & buy-‐in for ITSM best practices, experiencing the benefits +35Better understanding of other group's perspective +20Better understanding of customer expectations & custome centric behaviour +19People following the procedures more after experiencing the benefits in the game +7

People started focusing more on the results and value of their work +4 Source : GamingWorks Survey

Key benefits observed


Business vs Customer


ABC Cards of ICT


Experience sharing


Ø  Walk the Talk

Ø  Being with the team during failures

Ø  Routers will become redundant

Ø  Inspire by Shared Vision Ø  InsBll values

Ø  Being readily approachable Ø  Backing up the team

Ø  Freedom to experiment & fail

Leadership


Employee Engagement

People -‐ ArBsBc Talent -‐ Job rotaBon -‐ Innovate Idea -‐ Team OuBngs -‐ Cross FuncBon leverage EEI – 75 % and 54 %

Deloige increases the number of weekly returning users for their Leadership Academy by 37% SAP repurposes training materials into an online gamificaBon plaiorm – Increase New Hires awareness 75% increases new hires’ awareness of SAP products and services by 75%.


Experimentation & Failures


ABC Cards of ICT

Shared Vision & Values


Credit -‐ slideshare.net ABC Cards of ICT

Managing Cultures


ABC Cards of ICT

Collaboration


u  Clear Job Roles and ResponsibiliBes u  Career Progression u  Encouraging new skills acquisiBon u  Investment on competencies instead of knowledge u  Leader board –

Knowledge Sharing, InnovaBve Ideas New IniBaBves creaBng WoW Moments

u Performance Appraisal – Meaningful to match Employee & Business ExpectaBons

WIFM?


Love your job more than your company. Because you never know when your company will stop loving at you

-‐ Pay Rise vs Job SaBsfacBon

-‐ Work Place vs Working People

-‐ Managers vs Leaders

-‐ Work Life Balance vs Achievements Understand what moBvates your people and design triggers accordingly!

Intrinsic Motivation


FUN COLLABORATE SPECIAL TALENT

Work place dynamics


Credit – Digitalmediacenter.org


Integrate LEARNING and WORKING -‐ Improving your work is your work ,

Embed in the line

MEASURE Behavior and Impact

REWARD and CONFRONT Leadership

OWNERSHIP & RESPONSIBILITY beats tools, process and procedures.

Key Success Factors


Leadership


Happy people = Happy Business


Resources

•  www.gamingworks.nl •  Blogs: What is in for you as an ITSM expert by playing Apollo13


Suresh GP – Managing Director, TaUB Solutions [email protected] @sureshgp

CONTACT DETAILS

leveraging gamification to promote business results€¦ · australia servicemanagement2015....

Documents