leveraging insights & experience to scale · kpmg digital summit. boye ademola. november 2019....
TRANSCRIPT
KPMG Digital Summit
Boye Ademola
November 2019
Leveraging Insights & Experience to Scale
To PlayWhere
How to winDifferentiated
Customer Experience +
Strategic Insights
Differentiated Customer Experience Consistent Experience
Personalized Experience
An experience that distinguishes a business
An experience that endears Customers
DESIGN THINKING
36+ brands & a litany of products Explorer / Buyer differentiation
O+O Retail Blend
Market Capitalization in Billion USD
2015 2016 2017 2018 2019
88Bn
162Bn
1stCosmetics Group
Worldwide
+41%Growth in e-Commerce
1.2BnWebsites visitors
6.4BnVideo views
800k+Digital Content
A Digital-First Company with 1.3Bn Consumer Data Point
Through insight-driven and experience-led strategy, L'Oréal has risen to the top…
Artificial Intelligence is sector-agnostic and function-verse
Healthcare Financial Services
Consumer Markets Government
Telecom, Media & Technology
Energy & Natural Resources
Finance Operations
Customers Strategy
Technology Human Resources
Machine Learning
Predictive Analysis Optimization Big Data
SystemsData
Visualization Transformation
StrategicAssessment
Contract Analysis
Pricing Optimization
Intent Classifier
Dual Customers
Customer Churn
Consumer Wallet
Product Suggestion
Credit Scorecard
Emotion Recognition
StrategicAssessment
Contract Analysis
Fraud Detection
Call Centre Analysis
Basket Analysis
Cognitive Market
Analysis
Geospatial Optimization
Demand Planning
Sales Forecast
Sectors Functions
Capabilities
What will it take to break away from the pack?
Thank You