leveraging lms for blended learning - the asian perspective
TRANSCRIPT
Jeevan Joshi@jeevesj
Nitesh Shetty
165+ Clients In 13 CountriesEstablished In 2004
US
India
Australia
Middle East
New ZealandS.Africa
Nigeria Kenya Singapore
Venezuela
UK
Our Learning Solutions
Custom/ BespokeeLearning
Custom/BespokemLearning
30+ Awards & Recognitions
Winner of a Silver award in CLOmagazine's 'Learning In Practice
Awards 2011' for UpsideLMS
UpsideLMS listed as one of the 'Five Emerging LMSs to Watch'
in CLO Magazine ('10)
Winner of 7 Apex Awards of Excellence
('11, '09, '08 & '07)
Winner of 12 Brandon Hall Excellence Awards (‘12, '11, '10 & '09)
UpsideLMS featured in the '2010Top 20 Learning Portal Companies List' and
'2011 & 2012 Watch List‘by TrainingIndustry.com
Winner of Red Herring 100 Asia Award in 2008 & finalist
in Red Herring Global 100 ('09)
Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program,
and Fast 50 India 2008 program
Winner of eLearning Team of The Year2013
Presenters
Jeevan Joshi
Nitesh Shetty
Director Client Solutions – Asia Pacific14 years of work experience have been in the eLearning domain. He is the founder of Learning Cafe, a respected and fast growing community for corporate learning and development professionals in Australia.
Business Development Manager (Asia Pacific)
5 A Case Study - 5 Key Learnings
4 The Case for Leveraging LMS for Blended Learning
1 Blended Learning – An Overview
5 Key Components of Blended Learning
3 Key Challenges in Implementing Blended Learning
23
Agenda
Blended Learning
An Overview
What is a blend?
Source: http://1.bp.blogspot.com/-7S3ZMfTbfH4/TmyljZy9E1I/AAAAAAAADw0/sjvtw_3eyUc/s1600/Blender.jpg
Blended Learning - An Overview
Defining Blended Learning
Using the best delivery methodology (ies) available for a specific objective, including online, class-room based, instruction, electronic performance support, paper based, & formalized & informal on the job solutions.
‘
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Blended Learning - An Overview
Blended Learning-Key Components
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
Blended Learning - An Overview
World Wide Self-Paced eLearning 5 Years Growth Rates
Blended Learning - An Overview
Self Paced Learning Growth Rate in Asia
Blended Learning - An Overview
Mobile Learning Growth Rate in Asia
Blended Learning - An Overview
• Advanced telecommunication infrastructures among the Asia Pacific countries has lead to successful learning initiatives.
• In Asia, most companies have already switched to LMS and started to enjoy training cost benefits.
• Asia is fast moving towards a knowledge economy.
• LMS results in knowledge accumulation which helps during the time of mergers and acquisitions in Asia.
• High level of interaction in online learning environment that positively affects the efficacy of blended learning.
Blended Learning - An Overview
The Asia Perspective
Findings
• The extent to which learning is learner-centered or teacher-centered also appears subject to cultural variation.
• Asian learners are generally found to be teacher-centered.• Strong preference towards conventional methods where
content is communicated from instructor to the learners.• Higher uncertainty avoidance, high power distance and low
individualism.• Asia is aiming to meet the shortfall of knowledge workers by
wider applications of e-learning tools.
Solutions
• Blended learning environment provides ample opportunity for communication, fundamental for effective interaction
• Learners utilize the interaction features of LMS to communicate with peers and instructors.
• LMS provides a suite of tools to enhance teaching and learning by delivering course materials and provide communication channels via a common interface.
• LMS include asynchronous forum boards and synchronous chats, thereby allowing learners to discuss course related issues and engage in exchanges of ideas.
Poll # 1
Does your organization currently use blended learning to deliver training?- Yes- No- Can’t say
Poll # 2
Is blended learning the way ahead for your organization?- Yes- No- Can’t say
5 Key Components of
Blended Learning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
5 Key Components of Blended Learning
• SCORM/AICC eLearning courses– Easy to
• Access• Follow• Understand
• Used for technical, functional, and soft skills
• Reaches geo-diverse user base• Consistent instructions• Saves cost• Increases access to learning material
anytime by leveraging technology
5 Key Components of Blended Learning
1. Self-paced eLearning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
• Conventional method of training• High human interaction suited for
training requiring practical sessions, workshops, discussions, etc.
• Perceived to be easier to run than leveraging other forms of training
• An exercise in logistics and planning• Easily a challenge to manage for a large
or medium scale organization• High cost owing to trainers, travel,
logistics, off the job time
5 Key Components of Blended Learning
2. Face-to-face Training
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
• On the go training• Anytime accessibility• Relies on handheld devices
– Just in time information– On the job support
• Reinforces use of new processes & practices
• Great tool for pre and post-training follow-up, collaboration and information sharing
• Arguably the future of learning
5 Key Components of Blended Learning
3. Mobile Learning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
• Informal Learning• Use of Social Media Technologies for
– Collaboration– Knowledge Sharing– Feedback
• Easy acceptance due to changing social networking behavior
• Increases collaboration and information sharing for a geo-diverse user base
5 Key Components of Blended Learning
4. Social Learning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
• Can be done remotely• Cost-effective way of delivering training
with a significant human interface simulating classroom experience
• Can Augment face-to-face session via– Presentation sharing– Online Discussions– Interactive experimental exercises– Builds group connections &
collaborations• Recording can be made available for
future access
5 Key Components of Blended Learning
5. Virtual Classroom Training/Webinar
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
Poll # 3
What are the top challenges in blended learning for your organization?- Management buy-in- Unable or unwilling to leverage technology- Not required given the size of organization- Lack of human resources to manage- Absence of a good system to manage centrally
3 Key Challenges in Implementing
Blended Learning
3 Key Challenges in Implementing Blended Learning
TechnologyB
Company’s Vision/FocusA
C User Reaction
A. Company’s Vision/Focus
a. Not enough direction from top level on advancing training function
b. Unenthusiastic participation of management in strategizingc. Myopic focus on cost leads to long term problems
3 Key Challenges in Implementing Blended Learning
B. Technology (or the lack of it)
a. Lack of experience in using technology for managing trainingb. Inexperienced or unwilling IT to experiment/support new
technologyc. Fear of losing manual control to a system
3 Key Challenges in Implementing Blended Learning
C. User Reaction
a. Acceptance of newer training forms due to cultural (organizational) preoccupations
b. Insufficient from-the-top directives to team managers to adopt new training forms
c. Lack of an easy-to-use system may increase dissatisfaction
3 Key Challenges in Implementing Blended Learning
The Case for Leveraging LMS for
Blended Learning
Effective Resource Management
Leveraging on Learner Interaction During and after Learning Program
Effective Management of Training Activities
Effective Cost Management Through Virtual Classroom
Centralized Administration
1
2
3
4
5
The Case for Leveraging LMS for Blended Learning
1. Effective Resource Management
• Ease in Creation of Training Program using Single System• Enabling Learners Through Engaging & Dynamic Content• Effective Inventory Management• Pre-Training & Post-Training Evaluation
The Case for Leveraging LMS for Blended Learning
2. Leveraging on Learner Interaction During and After Learning Program• Notifications• Sharing & Collaboration• Feedback• Surveys• Evaluation• Communities & Discussion Forum
The Case for Leveraging LMS for Blended Learning
3. Training Activity Management
• Scheduling• Announcements• Reminders• Follow ups• Logistic Arrangements
The Case for Leveraging LMS for Blended Learning
4. Effective Training Delivery Through Virtual Classroom for Remote Location Users• Training to Distributed Workforce remotely• Avoid remote location travels• Less logistic hassles• Better control over the class for effective delivery of training
The Case for Leveraging LMS for Blended Learning
5. Centralised Administrative Management
• Easy Authentication• Centralized User Management• Easy Assignment & Delivery of Training• Reports for Better Analytics & Decision Making
The Case for Leveraging LMS for Blended Learning
Poll # 4
How many systems does your organization currently use to manage the training function?
- One- Two- Three- More than Three- None
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
Mapping of LMS Features for Blended Learning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings
llll
l DocumentsWeb Pages
Surveys
lll
CBT
Mapping of LMS Features for Blended Learning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
l Classroom TrainingWorkshopsl
l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings
llll
l DocumentsWeb Pages
Surveys
lll
CBT
Mapping of LMS Features for Blended Learning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
l NuggetsShort Video CoursesJIT Information
ll
l Classroom TrainingWorkshopsl
l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings
llll
l DocumentsWeb Pages
Surveys
lll
CBT
Mapping of LMS Features for Blended Learning
Self-Paced eLearning
5 12
34
Face-to-face Training
Mobile Learning
Social Learning/Informal
Virtual Classroom
Training
l Online CommunitiesForumsDiscussion BoardsWikiTwitterBlog
lllll
l NuggetsShort Video CoursesJIT Information
ll
l Classroom TrainingWorkshopsl
l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings
llll
l DocumentsWeb Pages
Surveys
lll
CBT
Mapping of LMS Features for Blended Learning
A Case Study
5 Key Learnings
• Mixed & Diversified Geographies & Demographics• Different methodologies required to deliver training to this
diversified target audience• Flexibility to chose the right blend of learning by each center
(located nationwide) for their target audience• Maximize use of available technology mediums to deliver the
blended learning• Centralized administrative Controls
5 Key Learnings from Our Client
Challenges
• Expanded the curriculum structure to include all the training methods
• Choice to the learner to chose the training program through a varied catalog
• Flexibility to create any program in any desired sequence by CTM based on the target audience
• Centralised resource & inventory management• Centralised reporting available to each CTM• Use of Virtual Classroom to delivery remote trainings
5 Key Learnings from Our Client
Solution
Poll # 5
Will you prefer to use a single system to manage blended learning?- Yes- No- Can’t Say
Benefits of using LMS for managing Blended Learning• Seamless, cohesive, unified experience for learners for all
their training items• Ability to generate comprehensive reports without the need
to collate data from various systems or sources thus saving significant time and cost
• More effective Learning design focused on leveraging various components’ unique benefits
Benefits of using LMS for managing Blended Learning (contd.)
• Learners can be engaged much before and till much later and not just during the training activity with increased collaboration
• Cost-effectively reach out to a diverse user base spread across locations
• Centralized Learning resources could lead to a better knowledge management in future
Summary
• Blended Learning is already in place – mostly• A great need for a single easy-to-use system to manage
blended learning in one place• The system should make it easy for the users and
administrators to adapt to the new training forms• An LMS is a great choice for such a system. The LMS needs to
be well designed to cater to various components in an integrated manner
Let’s Meet
• eLN 25th Birthday Bash, London: Dec ‘12• Learning Technologies, London: Jan’13• ASTD TechKnoweldge, USA: Jan’13
Thank You!Please participate in our survey….