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Contact 1-877-900-5246 or visit brighthouse.com/business to discover what Bright House’s Hospitality Solutions can do for your property.

Secure, Flexible, ScalableAlso key to creating a “just like home” experience are secure, flexible and scalable WiFi solutions that meet guest demands for seamless and reliable connectivity. Backed by a proven track record of protecting against the latest security threats and compliant with all privacy and security regulations, Bright House delivers maximum performance and reliability.

In addition to increasing guest satisfaction, Bright House’s WiFi solution can help improve back office efficiencies. As a fully scalable solution, hotels can expand service levels as needed or provide tiered guest service packages to help off-set costs associated with greater broadband demands.

“Bright House Networks understands the unique challenges framing the broadband and video needs of Florida’s hospitality industry,” says Cowden. “From secure and reliable WiFi in guest rooms to high-definition video for large-scale conferences and meetings, we have the experience and services to design the right solution for any property.”

Among the innovative offerings in Bright House’s comprehensive portfolio of hospitality solutions is its Set Back Box (SBB) technology, which provides customized programming tiers, branded channel guides, video-on-demand (VOD) and front desk Web interface capabilities.

SBB provides guests with a co-branded interactive menu similar to what they are used to in their homes, including more than 70 HD channels such as ESPN, CNN, Discovery and HBO and 25 free VOD channels. Hotels can also create custom channels and manage programming and parental controls through a robust management portal. Finally, by encrypting and decrypting premium channels, SBB eliminates the need for hotels to invest in Pro:Idiom televisions.

Holiday Inn Express properties in Melbourne and Clermont, Fla., are already reaping the benefits of Bright House Networks’ Set Back Box technology.

“Holiday Inn Express has built its reputation on providing guests with a quality experience, including providing them with special amenities that let them feel a little more at home while traveling. Bright House Networks helps us make that happen by providing the same comfortable and easy TV experience in our guest rooms as they have in their living rooms,” says Rehana Mohamed, general manager, Holiday Inn Express Melbourne.

A recent J.D. Powers and Associate study found that 55 percent of guests use the Internet during their hotel stay, and 87 percent use WiFi to connect. So it makes sense that respondents to a Hotels.com survey identified free WiFi as their most desired hotel amenity, whether they were traveling for business or pleasure. Meanwhile, a Hospitality Financial & Technology Professionals survey found that 79 percent of guests wanted high-definition television in their rooms.

Clearly, today’s guests want to do more than surf the Web or check email. They want an experience that allows them to bring their personal entertainment preferences with them as they travel. Conference and tradeshow organizers also expect high-speed, broadband WiFi to stream audio and video during sessions and on the exhibit floor, as well as Internet-based phone service.

Leveraging Technology to Deliver a “Just Like Home” Guest Experience in Any Hotel

Just Like Home “WiFi access enabling a broad range of entertainment services has quickly become a determining factor when individuals and businesses are evaluating their hospitality options. But access on its own is not enough. It must also be secure, reliable and high-speed,” says Craig Cowden, senior vice president, Network Engineering and Operations, and Enterprise Solutions, Bright House Networks. “This demand has hotels and resorts searching for ways to balance their technology investments with their guests’ desire for a ‘just like home’ experience. Bright House Networks has the advanced hospitality solutions that can help them achieve that balance.”

Leveraging Bright House’s extensive experience in the hospitality industry allows hoteliers to focus their full attention on their guests while Bright House focuses on delivering the necessary video and data solutions.

Whether for business or pleasure, more than 91 million visitors from around the globe arrive in Florida each year, the majority of whom stay in one of the state’s 370,000 hotel rooms. For many, the availability of amenities such as free WiFi and high-definition video will factor significantly into their decision on which hotels will win their business.