Learn Grow Serve

Leveraging technology to deliver learning in the public sector

PUBLIC SECTOR TRAINERS’ FORUM

Gallagher Convention Centre, Midrand7 – 9 October 2019

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Disclaimer

• Educational technology cannot replace teaching.

• Technology alone cannot teach the human skills needed in the era of the 4IR.

8 October 2019

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DEFINITIONHow do we define eLearning? | Why are we implementing eLearning?

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eLearning @ the NSG

eLearning refers to activities and materials that optimally use educational technologies to

support and enhance learning.

Technology is a vehicle to provide

learning and development interventions.

We implement eLearning to increase the flexibility, scalabilityand cost-effectiveness of learning and development for the public sector.

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INTERVENTIONSWhat are our eLearning strategies and practices?

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eLearning strategy

Formal learning

Self-paced online learning

Facilitated online learning

Blended learning

Informal learning

COPs

Interventions organised around a

curriculum

Platforms provided just in time and on

demand

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Implementation of facilitated online courses

RFQ to the NSG contact centre and payment

Registration with the NSG as a

learner

Registration on the NSG LMS

Complete course work per unit

Submit activities weekly for feedback

Complete the Post Course Assignment

Assessment of POA

External moderation of

learner evidence

NSG / ETQA Administrative

ProcessesCertification

8 weeks40hrs

(5 days)

4 weeks 24 hrs(3 days)

NSG Administrative Processes

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Implementation of self-paced online courses

No cost: Create a profile on

the NSG LMS

Enrol in the selected self-paced

course

Complete course activities at own pace

with automated feedback

Print Certificate of Successful

Completion

Paid for: NSG

Administrative Processes apply

Registration on the NSG LMS

Courses remain open for a financial year.

Self-paced courses develop identified knowledge & skills to improve performance in the work place, e.g.• Induction• Ethical conduct• Performance management• Delegation• Financial Management• Strategic Management & Planning• Change Management

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“Many people assume that self-directed and asynchronous

activities are bound to be boring, one-dimensional, lockstep,

or unengaging. There’s no reason they need to be except

lack of imagination.”

PATTI SHANK, 2007

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Addressing learning and development needs

Increased scope!National government

Provincial governmentLocal government

State Owned Enterprises

4

5

12

5

7

reaching a critical mass

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Blend learning in a flipped classroom

• Participants can absorb content at their own time and pace

• F-2-F class time is used so that participants can apply what they’ve learned to solve real-word challenges

FlexibleCost effective

Self-paced40 hours online

Collaborative problem solving8 hours in-class

(synchronous online collaboration)

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ROLES AND RESPONSIBILITIESWho are involved? | What does it take to make eLearning work?

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Roles and responsibilities

Heads of Departments

NSGEmployees

Public Service Act, 1994 / Public Service Regulations, 2016Effectively utilise staff and provide training and development opportunitiesPublic Service Regulations,

2016Avail themselves for training and development

Public Service Act, 1994 / Public Administration Management Act, 2014 / NSG Strategic Plan 2015 – 2020• Make training and development opportunities available• Enhance the quality, extent and impact of the development of human resource capacity

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Capacity development interventions

Objective: Enable online T&L

Participants

Self-paced online course offered at

no cost

Facilitators

Online workshop

Minimum requirements Knowledge & skills User guides and videos Examples of other open

courses to develop eLearning competencies

Getting started with eLearning

“Thanks firstly to Guillaume for walking the e-facilitator talk, I learned much from u”

2- week eFacilitation workshop

“The workshop is very educational .. the level of empowerment that one experiences after the course is a must for my colleagues”

“My fears of doing an online course are now gone!”1199 |433 | 82%868 |447

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INTEGRATION & COLLABORATIONHow can we increase the efficiency of eLearning in the public sector?

15

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Collaboration to avoid duplication

eLearning platform with courses

Identify relevant interventions

Design content for online learning

Market offerings

Implement systems and processes to manage delivery

Infrastructure and capacity development in

the context of implementation

Change management

Funding

Identify training needs

Hosting and maintenance

Technical expertise

Institutionalisation of eLearning as a vehicle for learning and development

Write content

Identify eLearning norms and standards

Interface design

Mange T&L processes

ET&D expertiseeLearning expertise

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Integration to standardise

eLea

rnin

g p

latf

orm

Generic courses

Province

Department

Department…

Province…

Standardised platformShared eLearning norms, standards and principles | Learning and development interventionsNational training policy and eLearning policy |Situationally specific implementation guidelines

Multiple “campuses”

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Discussion

?

Ngiyabonga |Thank you | Dankie

Please share you ideas/questions: fran.greyling@thensg.gov.za