leveraging your learning management system (lms) for long term success
TRANSCRIPT
KeynoteLeveraging your LMS © Synapsys 2014
Leveraging your LMS for long term success
KeynoteLeveraging your LMS © Synapsys 2014
Our world
KeynoteLeveraging your LMS © Synapsys 2014
Year One
Organisation
FtF
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Care
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dev.
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Ext.
sta
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Health
Government
Automotive
Science
Construction
Commercial
Prof. serv.
Health
KeynoteLeveraging your LMS © Synapsys 2014
Organisation
FtF
ad
min
eL
ea
rnin
g
Co
mp
lia
nc
e
Re
po
rtin
g
Care
er
dev.
Pe
rf.M
an
Re
v. g
en
Ext.
sta
ke
ho
lder
ne
ed
s
Health
Government – – – – – – – –
Automotive
Science
Construction – – – – – – – –
Commercial
Prof. serv.
Health
Year Three
KeynoteLeveraging your LMS © Synapsys 2014
The 4 levels
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
Level 2
Expand
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
Level 3
Align
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
Level 4
Strategic tool
• Early adopter
• DIY
• F2F admin
• Specific group
• Other shareholders
KeynoteLeveraging your LMS © Synapsys 2014
Level 1
Experiment
What How
• F2F admin
• Specific group / try
eLearning
• Early adopter
• DIY
• Lots of learning
Trigger
• Success: Other shareholders want in
KeynoteLeveraging your LMS © Synapsys 2014
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 2
Expand
What How
• Wide audience
management
• Aggregated reporting
• Expanded delivery modes
• Mixed stakeholders
• Admin load
• Confused reporting & site
structure
Trigger
• Resourcing pain
• Strategic value recognised
KeynoteLeveraging your LMS © Synapsys 2014
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 2
Expand
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 3
Align
What How
• Value to all
• Organisational view
of activity
• ELT/strategic lens
• IT Systems alignment
• RFP/requirements
Enterprise solution
implemented
Trigger
• Investment/ full implementation
KeynoteLeveraging your LMS © Synapsys 2014
Level 1
Experiment
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 2
Expand
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 3
Align
• Early adopter
• DIY
• F2F admin
• Specific
group
• Other shareholders
Level 4
Strategic tool
What How
• HR strategic tool:
performance
management
• Career progression
• Targeted performance
improvement
• Etc.
• Matrix management
• All levels engaged
• Emerging technologies
folded in
Trigger
• Technology change
• Culture change
KeynoteLeveraging your LMS © Synapsys 2014
But why?
Do more with less
… and find new revenue streams
Global themes:
Our competitive advantage
… is our people
Pre-requisite for survival
… our responsiveness to change
Innovation
… is our point of difference
KeynoteLeveraging your LMS © Synapsys 2014
Whither LMS?
Do more with less… and find new revenue streams
Innovation… is our point of difference
Global themes:
Our competitive advantage… is our people
Pre-requisite for survival… our responsiveness to change
Global tools:
Enterprise Resource Planning
(ERP)
Human Resources
Information System (HRIS)
Learning Management
System (LMS)
Customer Relations
Management (CRM)
KeynoteLeveraging your LMS © Synapsys 2014
Whither strategy?
KeynoteLeveraging your LMS © Synapsys 2014
How to accelerate?
1. Map the value
2. Focus on business requirements
3. Be Switzerland
4. Do ‘some’ measurement
5. Choose a partner, not a supplier
6. Plan for innovation
KeynoteLeveraging your LMS © Synapsys 2014
1. Map the value
Value
H.R
C.I
.O.
Lin
e
CF
O
Sa
les
& M
.
Co
mp
lia
nc
e
L&
D
Expand access to learning
Reduce delivery cost & admin
Boost engagement & retention
Accelerate development
Engage ext. stakeholders
Report activity
Generate revenue
Build brand
KeynoteLeveraging your LMS © Synapsys 2014
2. Configuration serves the business, not the other way around
KeynoteLeveraging your LMS © Synapsys 2014
You get
The Rubik’s Cube
LMS
KeynoteLeveraging your LMS © Synapsys 2014
3. Be Switzerland
CRM
COMPLIANCE
LMS
PERFMAN
OPENSOURCE
HRIS
Or you get
KeynoteLeveraging your LMS © Synapsys 2014
3. Be Switzerland
Or you get
YOU
ME
THEM
KeynoteLeveraging your LMS © Synapsys 2014
4. Do ‘some’ measurement
© J & P Phillips
KeynoteLeveraging your LMS © Synapsys 2014
Measure with your LMS
Kirkpatrick level LMS tools
Reaction - what participants thought
and felt about the training
Survey, quiz, manual input
Learning - the resulting increase in
knowledge and/or skills, and change
in attitudes.
Assessment – formative and summative
Behaviour - transfer of knowledge,
skills, and/or attitudes from classroom
to the job
Competencies, portfolios, learning plans,
performance management, CPD type
activity recording
Results - the final results that
occurred
• Delivery cost data
• More difficult; supplement with external
tools eg The Evaluator, and also
• Design data gathering into assessment
processes
KeynoteLeveraging your LMS © Synapsys 2014
ROI – Application to job
KeynoteLeveraging your LMS © Synapsys 2014
ROI - Sustainability
KeynoteLeveraging your LMS © Synapsys 2014
5. Do you choose a partner, or a supplier?
KeynoteLeveraging your LMS © Synapsys 2014
6. Plan for innovation
Future
proof?
KeynoteLeveraging your LMS © Synapsys 2014
6. Plan for innovation
Future
proof?
KeynoteLeveraging your LMS © Synapsys 2014
6. Plan for innovation
KeynoteLeveraging your LMS © Synapsys 2014
To accelerate:
1. Map the value
2. Focus on business requirements
3. Be Switzerland
4. Do ‘some’ measurement
5. Choose a partner, not a supplier
6. Plan for innovation
KeynoteLeveraging your LMS © Synapsys 2014
Latest trajectories
What How
Build a culture that
values learning
Competencies, manager
engagement, performance
management
70/20/10 Badges/hours/micro credits
Experience API
Social learning
3rd party value Multi-tenanting/sub-themeing
KeynoteLeveraging your LMS © Synapsys 2014
synapsys.co.nz
Thoughts?