lgb 20503 section 2 quality planning

8/17/2019 LGB 20503 Section 2 Quality Planning

1/20

QUALITY MANAGEMENTQUALITY MANAGEMENTLGB 20503LGB 20503

Lecturer:Fauzuddin AyobB. Eng Marine Eng;M. Eng Materials Sc & Eng

..\..\Course Outline\LGB 20503-Qulit!

Mn"e#ent Course Outline $LT.%o&

..\..\Lesson 'ln\LGB 20503 Qulit!

Mn"e#ent.%o&

http://../Course%20Outline/LGB%2020503-Quality%20Management%20Course%20Outline%20SLT.dochttp://../Course%20Outline/LGB%2020503-Quality%20Management%20Course%20Outline%20SLT.dochttp://../Lesson%20Plan/LGB%2020503%20Quality%20Management.dochttp://../Lesson%20Plan/LGB%2020503%20Quality%20Management.dochttp://../Lesson%20Plan/LGB%2020503%20Quality%20Management.dochttp://../Lesson%20Plan/LGB%2020503%20Quality%20Management.dochttp://../Course%20Outline/LGB%2020503-Quality%20Management%20Course%20Outline%20SLT.dochttp://../Course%20Outline/LGB%2020503-Quality%20Management%20Course%20Outline%20SLT.doc


2/20

SECTION 2 –SECTION 2 – Quality Planning ProcessQuality Planning Process

Mn"in" (or )ulit! #*es e+tensi,e use o( tree su&#n"eril ro&esses/

Qulit! lnnin"

Qulit! &ontrol

Qulit! i#ro,e#ent

Tese ro&esses re no1 *no1n s

te urn trilo"!.4

Te urn trilo"! %i"r#


3/20

SECTION 2 –SECTION 2 – Quality Planning ProcessQuality Planning Process

Sub-Topics:

6 7e(inition o( Qulit! 'lnnin"

6 Qulit! 'lnnin" 'ro8le#

6 Qulit! 'lnnin" $olution


4/20

DEFINITION OF Q!"IT# P"!NNIN$

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

Lesson 'ln 9

Q:B se&t . 3

“Quality planning,” is a structured process for developing products (both

goods and services) that ensures that customer needs are met by thefinal result .

Te tools and methods o( )ulit! lnnin" re in&ororte% lon" 1it

te te&nolo"i&l tools (or te rti&ulr ro%u&t 8ein" %e,eloe% n%

%eli,ere%.

7esi"nin" ne1 automobile re)uires uto#oti,e en"ineerin" n%

relte% %is&ilines; %e,eloin" n e((e&ti,e care path for juvenile diabetes

1ill %r1 on te e+ert #eto%s o( se&ili


5/20

T&E Q!"IT# P"!NNIN$ P'O("E)

__________________________________________________ Lesson 'ln 2

Q:B se&t . 3

In te istor! o( #o%ern so&iet!; or"ni


6/20

FI$'E *+, Te

.uality gap an/ its

constituent gaps

Te (irst &o#onent o( te )ulit! " is te understanding gap, that is, lac! of

understanding of 1t te &usto#er nee%s. $o#eti#es tis " oens u 8e&use

te ro%u&er si#l! (ils to &onsi%er 1o te &usto#ers re n% 1t te! nee%.

More o(ten te " is tere 8e&use te sul!in" or"ni


7/20

In %%ition; %esi"ners1eter te! %esi"n soisti&te% e)ui#ent or

%eli&te u#n ser,i&eso(ten lac! the simple tools tt 1oul% en8le te#

to &o#8ine teir te&ni&l e+ertise 1it n un%erstn%in" o( te &usto#er

nee%s to &rete trul! suerior ro%u&t.

Te tir% " is te process gap. Mn! slen%i% %esi"ns (il 8e&use te

process 8! 1i& te !si&l ro%u&t is &rete% or te ser,i&e is %eli,ere%

is not capable of conforming to the design consistently time after time. Tis

l&* o( ro&ess &8ilit! is one o( te #ost ersistent n% 8e%e,ilin"

(ilures in te totl )ulit! ".

Te (ourt " is te operations gap. Te #ens 8! 1i& te process is

operated and controlled #! &rete %%itionl %e(i&ien&ies in te %eli,er! o(

te (inl "oo% or ser,i&e.

Te (inl perception gap in >i"ure 3.9 lso rises (ro# (ilure to

un%erstn% te &usto#er n% te &usto#er nee%s. Custo#ers %o not

e+erien&e ne1 suit o( &lotes or te &ontinuit! in ser,i&e (ro# lo&l

utilit! si#l! 8se% on te te&ni&l #erits o( te ro%u&t. Custo#ers re&t

to o1 te! perceive te "oo% or ser,i&e ro,i%es te# 1it 8ene(it.

Q:B se&t . 3


8/20

Lesson 'ln 3

Q:B se&t . 3

T&E Q!"IT# P"!NNIN$ SO"TION- Su00ary

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

Qulit! lnnin" ro,i%es te process, methods, tools, and techniques

for closing each of these component gaps n% tere8! ensurin" tt te(inl )ulit! " is t #ini#u#.

Te (ollo1in" su##ri


9/20

Te (irst ste; est8lis te roe&t; ro,i%es te &ler "ols; %ire&tion; n%

in(rstru&ture re)uire% i( te &onstituent )ulit! "s re to 8e &lose%.

Te ne+t ste ro,i%es (or s!ste#ti& i%enti(i&tion o( ll te &usto#ers. It is

i#ossi8le to &lose te un%erstn%in" " i( tere is te lest 8it o( un&ertint!;

(u


10/20

(asic Steps o1 Quality Planning – Su00ary- cont.

>inll!; te oertions " is &lose% 8! %e,eloin" ro&ess &ontrols tt

*ee te ro&ess oertin" t its (ull &8ilit!. $u&&ess(ul eli#intion o(

te oertions " lso %een%s on n e((e&ti,e trns(er o( te lns to

te oertin" (or&es. A stron" trns(er ln; e+e&ute% 1ell; 1ill ro,i%e

oertions 1it ll te ro&esses; te&ni)ues; #terils; e)ui#ent;

s*ills; n% so on to %eli"t &usto#ers on &ontinuin" 8sis.


11/20

STEP 1: ESTABLISH THE PROE!T

T&E Q!"IT# P"!NNIN$ SO"TION- Detaile/ Steps

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% Lesson 'ln 3

Q:B se&t . 3

A quality planning project is te or"ni


12/20

STEP ": I#ENTI$% THE !&STO'ERS

Tis ste #! see# unne&essr!D o( &ourse; te lnners n% %esi"ners

*no1 1o teir &usto#ers re/ te %ri,er o( te uto#o8ile; te %eositor

in te 8n* &&ount; te tient 1o t*es te #e%i&tion. But tese re

not te onl! &usto#ersnot e,en ne&essril! te #ost i#ortnt

&usto#ers. Custo#ers &o#rise n entire &st o( &r&ters tt nee%s

to 8e un%erstoo% (ull!.

Generll!; tere re t1o ri#r! "rous o( &usto#ers/ te e'ternal

customers tose outsi%e te ro%u&in" or"ni


13/20

STEP (: #IS!O)ER !&STO'ER NEE#S

Te tir% ste o( )ulit! lnnin" is to %is&o,er te nee%s o( 8ot

internl n% e+ternl &usto#ers (or te ro%u&t. $o#e o( te *e!

&ti,ities re)uire% (or e((e&ti,e %is&o,er! o( &usto#er nee%s in&lu%e

'ln to &olle&t &usto#ers= nee%s.

Colle&t list o( &usto#ers= nee%s in teir ln"u"e.

Anl!


14/20

STEP *: #E)ELOP PRO#&!T

On&e te &usto#ers n% teir nee%s re (ull! un%erstoo%; 1e re re%! to

%esi"n te ro%u&t tt 1ill #eet tose nee%s 8est.

Te %esi"ners o( ro%u&ts tr%itionll! ,e 8een en"ineers; s!ste#s

nl!sts; oertin" #n"ers; n% #n! oter ro(essionls. In te )ulit!

ren; %esi"ners &n in&lu%e n! 1ose e+erien&e; osition; n%

e+ertise &n &ontri8ute to te %esi"n ro&ess. Te oututs o( ro%u&t

%esi"n re %etile% %esi"ns; %r1in"s; #o%els; ro&e%ures; se&i(i&tions;n% so on.

Te o,erll )ulit! o8e&ti,es (or tis ste re t1o/

9. 7eter#ine 1i& ro%u&t (etures n% "ols 1ill ro,i%e te oti#l8ene(it (or te &usto#er

2. I%enti(! 1t is nee%e% so tt te %esi"ns &n 8e %eli,ere% 1itout

%e(i&ien&ies.

Q:B se&t . 3

Q:B t 3


15/20

STEP *: #E)ELOP PRO#&!T+ !ONT,

Tere re si+ #or &ti,ities in tis ste/

Grou to"eter relte% &usto#er nee%s.

7eter#ine #eto%s (or i%enti(!in" ro%u&t (etures.

$ele&t i"-le,el ro%u&t (etures n% "ols.

7e,elo %etile% ro%u&t (etures n% "ols.

Oti#i


16/20

STEP -: #E)ELOP PRO!ESS

On&e te ro%u&t is %e,eloe%; it is ne&essr! to %eter#ine te #ens 8! 1i&

te ro%u&t 1ill 8e &rete% n% %eli,ere% on &ontinuin" 8sis. Tese #ens re;

&olle&ti,el!; te ro&ess.4 'ro&ess %e,elo#ent4 is te set o( &ti,ities (or %e(inin"

te se&i(i& #ens to 8e use% 8! oertin" ersonnel (or #eetin" ro%u&t )ulit!"ols. $o#e relte% &on&ets in&lu%e

ubprocesses$ Lr"e ro&esses #! 8e %e&o#ose% into tese s#ller

units (or 8ot te %e,elo#ent n% oertion o( te ro&ess.

*ctivities$ Te stes in ro&ess or su8ro&ess.

+as!s$ Te %etile% ste-8!-ste %es&rition (or e+e&ution o( n &ti,it!.

In or%er (or ro&ess to 8e e((e&ti,e; it #ust 8e "ol oriente%; 1it se&i(i&

#esur8le out&o#esD s!ste#ti&; 1it te se)uen&e o( &ti,ities n% ts*s (ull!

n% &lerl! %e(ine% n% ll inuts n% oututs (ull! se&i(ie%D n% &8le; i.e.; 8leto #eet ro%u&t )ulit! "ols un%er oertin" &on%itions n% le"iti#te; 1it &ler

utorit! n% &&ount8ilit! (or its oertion.

Q:B se&t . 3

Q:B se&t 3


17/20

STEP -: #E)ELOP PRO!ESS+ cont .

Te ele,en #or &ti,ities in,ol,e% in %e,eloin" ro&ess re

e,ie1 ro%u&t "ols.

I%enti(! oertin" &on%itions.

Colle&t *no1n in(or#tion on lternte ro&esses.

$ele&t "enerl ro&ess %esi"n.

I%enti(! ro&ess (etures n% "ols.

I%enti(! %etile% ro&ess (etures n% "ols.

7esi"n (or &riti&l (&tors n% u#n error.

Oti#i


18/20

STEP .: #E)ELOP PRO!ESS !ONTROLS/ TRANS$ER TO OPERATIONSQ:B se&t . 3

In tis ste; lnners %e,elo &ontrols (or te ro&esses; rrn"e to trns(er te

entire ro%u&t ln to oertionl (or&es; n% ,li%te te i#le#enttion o( te

trns(er. Tere re se,en #or &ti,ities in tis ste.

I%enti(! &ontrols nee%e%.

7esi"n (ee%8&* loo.

Oti#i


19/20

$#les o( 'roe&t Qulit! 'ln ?'Q'@

Q'\O'F Qulit! 'ln\M2 $i\GNG

Q'.%o&Q'\O'F Qulit! 'ln\M

$i\'FHQulit! 'ln.%o&

Q'\'Q' IT'H:n"

Tu\'Q'\'Q' :ANG TUA:

LEJI.%o&

Q'\'Q' IT'H:n"

Tu\IT'\3:$03\03:$03ii

s(t.%o&

Q'\'Q' IT'H:n"

Tu\IT'\3:$03\0s03 ii

srt.,s%

in(oHroe&tH)ulit!Hlnnin".%(

http://qp/OPV%20Quality%20Plan/M2%20Ship/GNGQP.dochttp://qp/OPV%20Quality%20Plan/M2%20Ship/GNGQP.dochttp://qp/OPV%20Quality%20Plan/M2%20Ship/GNGQP.dochttp://qp/OPV%20Quality%20Plan/M2%20Ship/GNGQP.doc


20/20

Assi"n#ent 9/ Qulit! 'lnnin"

9.Est8lis te roe&t

2.I%enti(! te &usto#ers

3.7is&o,er te &usto#er nee%s

.7e,elo te ro%u&t

5.7e,elo te ro&ess

K.7e,elo te &ontrols n% trns(er to oertions

Qulit! lnnin" ro,i%es te ro&ess; #eto%s; tools; n% te&ni)ues (or &losin" e& o(

te )ulit! " &o#onents; n% tere8! ensurin" tt te (inl )ulit! " is t

#ini#u#. Belo1 su##ri

lgb 20503 section 2 quality planning

Documents