RON CHAPMAN133 East Makahakaha Loop

Wailuku, HI 96793(808) 495 6225| chapmankihei@aol.com

https://www.linkedin.com/in/ronchapman808

Candidate for Guest Relations ManagerHighly recognized hospitality professional with over 25 years of experience delivering exceptional customer service and training teams to provide outstanding service to guests. Reputation for being highly dependable and an excellent ambassador for the organization. Loyal and a friendly, helpful team member.

EXPERIENCE

MAKENA BEACH & GOLF RESORT 2/2000-Present(formerly Maui Prince Hotel)

Guest Service Agent | Front Desk AgentRepresent the Resort and its excellent reputation by delivering empathic guest service—greet and welcome guests in a manner that communicates our warm aloha spirit. Provide guests with a seamless and exceptional reception and registration process including well executed check-outs—process guest accounts, provide information to guests, and control daily room inventory. Train and coach new team members. Report to Front Desk Manager.

Recognized for outstanding guest service through online guest surveys Part of the team that brought the hotel from 26th standing to 4th standing out

of 55 hotels in Maui on Trip Advisor Achieved 100% performance to quality standards as recognized by “The

Insight Group International” Secret Shopper Reports 2014 & 2015 Employee of the Year, 2009 – 2010 Employee of the Month, May 2009 Recognized on http://richhospitality.com/hospitality-gallery/ for Aloha

Spirit in hospitality Featured in Makena Magazine article, “At Your Service,” August 2014

https://www.dropbox.com/s/hb1yvab1kvysrl7/Makena_August2014LR.pdf?dl=0 (pgs. 8-11)

“Ron truly takes the time get to know personally every guest he interacts with, going above and beyond his normal duties. He truly embodies the spirit of aloha and the spirit of Makena.”

Denise Ho’opai, Hotel Manager

RON CHAPMAN Page 2

HYATT REGENCY MAUI, KAANAPALI, HI 6/1995 – 12/1998Rooms ControllerAssigned rooms for all guests and groups in a hotel of 806 rooms. Pre-registered designated guests and prepare key packets. Organized and coordinated check-in/pre-registration procedures for arriving guests—groups and individuals. Reported to Front Office Manager and Groups Sales Coordinator.

Frequently received accolades from guests for delivering outstanding service Trained new hires on rooms control duties

WESTIN MAUI, KAANAPALI, HI 2/1995 – 12/1998Front Desk AgentChecks in guests in an efficient manner that communicates the aloha spirit. Arranged for luggage to be delivered to the guest room. Ensures guest satisfaction by calling guests immediately after check in when they arrive in their room. Checks out guests at the end of the stay. Reported to the Front Desk Manager.

SHERATON MAUI, KAANAPALI, HI 6/1988 – 12/1996Front Desk AgentProvided exceptional service to guests in accordance with hotel standards. Assisted guests with check in and check out processes. Handled special requests for services for information. Reported to the Front Desk Manager.

Hotel awarded with #1 hotel for guest customer service

EDUCATION & VOLUNTEER LEADERSHIP

University of Kentucky, Lexington, KYOne semester short of Associates Degree in Business Administration

Basketball coach for 7 to 11 years old, volunteer

Water polo, team spirit leader, 2010

Avid runner