libqual analysis at a liberal arts college: a journey sara penhale tom kirk, christine larson,...
TRANSCRIPT
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LibQual Analysis at a Liberal Arts College: a Journey
Sara Penhale
Tom Kirk, Christine Larson,
Shirley Smith, Janet Wagner,
and Jeannette Wilson
Earlham College
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Earlham College
• Liberal arts college with approximately 1200 students and 130 teaching faculty
• Library focuses on the teaching & learning process
• Long-standing program of teaching information literacy skills
• Librarians well-integrated into the life of the college
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Assessment in the Library
• Experience in assessment
• Limited expertise in large scale surveys and data sets
• Analyzing LibQual data becomes a new journey
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Radar Chart
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Image from NASA Total Ozone Mapping Spectrometer http://toms.gsfc.nasa.gov/ozone/ozone_v8.html
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A journey begun on familiar territory,continued over thin ice on an unclear path, but
heading toward a known destination
IMPROVED LIBRARY SERVICE
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Our path thus far…
1. Considered survey comments
2. Examined data analysis provided by LibQual
3. Began our own data analysis, relevant to our own institution
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Step 1. Considered survey comments
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• Dissatisfaction with handling of fines at the circulation desk
• Student workers contribute to the problem
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Arriving at improved library service
• Improved training program for students workers
• Emphasis on checking in books properly, customer service attitude, etc.
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Guideposts for survey comments
• Expect to receive opposing comments
• Look for corroboration of what you suspect
• Look for new insights and what’s missing
• Recognize the need to look further for conclusions
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Our journey continues…
Step 1. Considered survey comments
Step 2. Examined data analysis provided by LibQual
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Step 2. Analysis provided by LibQual
• Entire survey populationSub-groups, such as faculty or undergraduates
• Radar charts for core questions
• Data summaries, descriptive statistics
• Comparative norms
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Earlham CollegeAggregate Results
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Results for Core Survey QuestionsSeparate Survey Sub-Groups
Undergraduates Faculty
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Results for Core Survey QuestionsFaculty
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Significant differences between undergraduates and faculty on questions related to satisfaction
“How would you rate the overall quality of service provided by the library?”
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Undergraduates 7.41Faculty 8.12
(on a scale of 1-9)
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Arriving at improved library service
• Maintain good relationships with faculty
• Make effort to integrate new faculty
• Look to improve undergraduate experience
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Guideposts for data analysis provided by LibQual
• Consider comments and data together
• Be aware of the limitations of the survey questions and the demographic categories
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Our journey…
Step 1. Considered survey comments
Step 2. Examined data analysis provided by LibQual
Step 3. Began our own data analysis
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Step 3. Our own data analysis
• Noted factors relevant to our own institution
• Considered what additional analyses would be of interest
• Found help and plunged in!
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Factors relevant to our institution
• Course-integrated program of instruction in information literacy skills
• Our interest in the progress of undergraduates throughout their four years
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Additional Analysis
• Assistance from Dr. Katherine Milar, Psychology Department
• Compared students from different years
• ANOVA – Analysis of Variance – on a variety of variables
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Using this information to arrive at improved library service
• Note large change between end of first year and end of second year
• Lesser changes in later years
• Consider meaning in context of both library program and student development
• Work with faculty to plan and implement changes
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Guideposts for doing your own LibQual analyses
• Add comparisons with other institutions
• Be selective in what you analyze
• Continue to focus on the destination
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Begin your own journey to improved library service
1. Start on familiar territory
2. Follow the map provided by LibQual
3. Chart new territory with your own analysis
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EARLHAM COLLEGE -- URL for Presentation
http://www.earlham.edu/~libr/library/publications.htm
Sara Penhale
Science Librarian
Tom Kirk
College Librarian