library 2.013: greasing squeaky wheels: a user-centered approach to collection management, technical...
TRANSCRIPT
Greasing Squeaky WheelsA User-Centered Approach to Collection Management, Technical Development, and Resource Allocation for a Digital Library
Rebecca MorinCalifornia Academy of Sciences
Bianca CrowleySmithsonian Libraries
Biodiversity Heritage Library
Jacqueline ChapmanSmithsonian Libraries
Biodiversity Heritage Library
Biodiversity Heritage Librarywww.biodiversitylibrary.org
[include screenshot of BHL homepage]
Who Are You?
A) Digital Librarian/Collection Manager
B) Virtual Reference Librarian
C) Project Manager
D) MLIS (or similar) Student
E) Other
BHL Participating Institutions• Academy of Natural Sciences of Drexel University
• American Museum of Natural History
• California Academy of Sciences
• Cornell University
• Field Museum
• Harvard University Botany Libraries
• Ernst Mayr Library of the MCZ
• Library of Congress
• Marine Biological Laboratory and Woods Hole Oceanographic Institution
• Missouri Botanical Garden
• Natural History Museum, London
• New York Botanical Garden
• Royal Botanic Garden, Kew
• Smithsonian Institution
• United States Geological Survey
Where in the world are BHL users?
June 2012 – May 20131,429,899 Visits704,068 Unique Visitors6,085,648 Pageviews
Why Use BHL?Libraries
Conservation International Biodiversity Hotspots
BHL Website Overview
• Teamed up with BHL partners in Australia to update user interface in March 2013
• Search by title, author, article, subjects, and scientific names
• Various download options, even high resolution
• Taxonomic name finding algorithm• Machine-to-machine services
Core Project Principles
• Open access• Open data• Deliver content where users are already
working– Via other biodiversity websites & taxonomic
resources– Via social media
• Involve users in collection & technical development
Defining Scope
Who are our users?
Primary BHL Audience Types
Scientists / Researchers
Citizen Scientists / People interested
in Biodiversity
Artists / Art Historians
Bibliophiles Librarians Taxonomists
Techies Educators
Who are you and what do you want
from us?
Today I’m a scientist looking
for...
Distributed BHL Workforce
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Scanning locally, Coordinating virtually
Mechanisms for User Input
Mechanisms for User Input
Backend Issue Tracking System
Gemini Issue Breakdown
Gemini Moderator Role
Triage- Assign issues to appropriate resource(s)
- Describe issues with appropriate component(s)
- Resolve problems or enact requested changes if possible
- Respond to user with issue status
Gemini Moderator Role
Support- Answer policy questions from assigned resources
- Assist with coordination of collaborative fulfillment of requests and/or reassignment
- Check on the status of issues with no recent activity
Strengthening Communities
User Engagement
Diverse Users
