life cycle services for cisco’s sap hana

Life Cycle Services for Cisco’s SAP HANATM – Solu8ons @SAPPHIRE Now 2013 Orlando….

© 2013 GOPA IT 2 -‐ 2 -‐

GOPA Group

  Founded in 1965 as „GesellschaR für Organisa8on, Planung und Ausbildung“

(“Corpora8on for Organiza8on, Planning and Educa8on”)

  Interna8onally ac8ve in 60+ Countries

  4.000+ Projects

  Revenue FY 2011: 130+ Million Euro

  450+ Consultants globally

GOPA IT

  Founded in 1998

  Experienced Consultants off a network of notable companies

  15+ Years of IT/SAP real life experience on average .

  Independent Consul8ng Partner

Experienced Consultants in a strong Group

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Cloud Compu8ng for SAP InMemory architecture Mobile business technology

– on any device – Rapid system provisioning Virtualiza8on end-‐to-‐end Op8miza8on of: -‐  IT Opera8ons -‐  Life Cycle Management -‐  Performance Assessment Services, demand analyses,

Solu8on Design and Implementa8on Services.

Our customer’s success is our success

Product Life Cycle Management Produc8on logis8cs and MES Supply Chain Management Outbound and procurement logis8cs Interna8onal Templates and Roll-‐Outs Innova8on Focus: -‐  Transporta8on Management -‐  Perfect Plant -‐  Performance Based Logis8cs GOPA IT model-‐based DesignTM

as Method to secure, speed up And innovate

IT Services as end-‐to-‐end business model Process automa8on ITIL Compliance IT Sourcing SLA Services (Defini8on, Implementa8on,

Management)

GOPA IT Business Consultants successfully perform in mul8ple key roles Interims-‐Manager Program-‐Manager Technical Management Consultant

Moderator Coach Solu8on Architect

Project-‐Manager Applica8on-‐Expert Technology-‐Expert

GOPA IT -‐ Services

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GOPA Global SAP Competence Center / Joint R & D – LAB

Partner and “Partner’s Partner Project support -‐ Pre-‐ and Post-‐ sales

Enable , educate, coach, Operate and Maintaine

complement

Applica(on Management

and Integra(on

Op(mized reference architecture and

opera(ons concepts

SAP aware

Infrastructure Management

Workflow Automa(on and Orchestra(on

GOPA IT Consultants – the Difference

GOPA IT own

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SAP Partner-Port in Walldorf

Joint SAP Cloud and InMemory R&D Center •  SAP Applications built

on FlexPod R&D and DEMO Datacenter

•  Cisco’s SAP HANATM Scale-out Solution NetApp based

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Classroom Training & Educa8onal Services, Hands-‐on & Training on the job

Project – Management – Planning – Coaching – Support –

GOPA IT model-‐based DesignTM, Blueprint Solu8ons, Use Case Adap8on & Best Prac8ce

Assessment & Consul8ng

System Landscape Design

IT Opera8on & Process Automa8on

Service Opera8on

System-‐ & Performance Analysis

Plaoorm & Virtualiza8on Technologies

Cloud Compu8ng

HA / DR & Backup

IT Security & Secure Opera8on

Implementa8on & Integra8on

Plaoorm & Solu8on

Script -‐ Workflow -‐ Run Book

Enterprise IT Service Management

System & KPI Monitoring

Server, Network, Storage & Applica8on Virtualiza8on

SLA Defini8on & Self Service Portal

HA / DR & Backup

Opera8on & Incident Handbook

Transi8on & LifeCycle Services

Opera8on & Process Op8miza8on

Root Cause Analysis

System Landscape Expansion

System Migra8on & Upgrade

Go Live Support

System & Security Review

GOPA IT Service MAPTM – Technology

Capacity & Resource Planning

DESIGN BUILD RUN

System Landscape Health Check

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LifeCycle Services – Abstract

GOPA IT LifeCycle Services support and enable customers to run their SAP solu8ons stable, reliant and cost effec8ve. Based on regular remote checks and op8mized flat-‐packages for maintenance tasks GOPA IT complements Vendor standard services such as Cisco RMS offerings. The GOPA IT LifeCycle Services for Cisco SAP HANATM Solu8ons consists of the 2 main pillars plus a one off Ini8a8on package:

•  Life Cycle Service – Ini(a(on •  Life Cycle Service – Check:

-  Regular Checks -  Repor(ng -  Immediate fix, maintenance and change recommenda(ons

•  Life Cycle Service – Maintenance: -  Implementa(on of the recommended and from customer confirmed maintenance flat-‐packages

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LifeCycle Service – Ini8a8on

Effort: 3 Days Loca8on: WebEx / Telcon

Targets: •  Ini(al check and assessment of the SAP HANATM installa(on at customer •  Scoping:

-  Mutual defini(on and agreement of the service (mes of the Life Cycle Service – Check -  Mutual defini(on and agreement of the detailed service content

Tasks: •  Ini(al Inventory Check according the Cisco SAP HanaTM installa'on and configura'on guides •  Test of any needed connec(ons to all involved components (UCS, network, Storage,

management sta(on, SAP HANATM Instance.

•  Check SAP HANATM configura(on according the SAP HANATM installa(on guides and SAP Service Market Place notes

•  Check SAP HANATM Service Connec(on – SAP Service Marketplace note 1058533 •  Define detailed service content •  Agree service (mes for Life Cycle Service – Check •  Define mode of opera(ons regarding Life Cycle Service – Maintenance

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LifeCycle Service – Check: Weekly

SAP HANATM – Produc8on System

Effort: ~4-‐6h Single Box: 4 h Scale Out: 6 h Loca8on: Remote

Targets: •  Gain weekly health status of the SAP HANATM produc(on System •  Iden(fy any immediate fix needs

Tasks: •  Check the produc(on system regarding

-  Memory u(liza(on -  CPU u(liza(on -  Disk u(liza(on -  Alert server -  Landscape Check

•  Generate weekly report incl. immediate fix needs

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Life Cycle Service – Check: Monthly

SAP HANATM – Produc8on System

Effort: ~8-‐10h Single Box: 8 h Scale Out: 10 h Loca8on: Remote

Targets: •  Gain detailed monthly health status of the SAP HANATM produc(on System •  Iden(fy any immediate and normal priority fix needs

Tasks: •  Check the produc(on system regarding

-  Memory u(liza(on -  CPU u(liza(on -  Disk u(liza(on and throughput -  Network u(liza(on and throughput -  Alert server -  Landscape Check -  SAP HANATM Applica(on checks -  Revisions of SAP Service Marketplace Notes -  Linux opera(ng sytem such as security patches -  Generate monthly report incl. immediate and normal priority fix needs

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Life Cycle Service – Check: bi-‐annual

SAP HANATM – System Landscape Effort: ~3 days Single Box: 2 d Scale Out: 3 d Loca8on: Remote

Targets: •  Gain detailed bi-‐annual health status of the en(re SAP HANATM landscape •  Iden(fy any immediate and normal priority fix addi(onally the mid and long term change needs

Tasks: •  Check the en(re system landscape regarding

-  Memory u(liza(on, CPU u(liza(on, Disk u(liza(on and throughput, Network u(liza(on and throughput -  Alert server -  SAP HANATM applica(on checks -  Revisions of SAP Service Marketplace Notes -  Linux opera(ng system such as version, security patches, support packages, parameter seZngs and

tuning -  Cisco IOS / NOS: configura(on, tuning -  NetApp: Ontap, configura(on, u(lisa(on -  Cisco Server: Bios, Firmware

•  Verify Ini(al Inventory Check regarding deltas and document them in a revised version

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Life Cycle Service – Maintain (for one landscape [DEV-‐QA-‐PRD])

Effort: 10 days Single Box: 8 d Scale Out: 10 d Loca8on: Remote

Targets: •  Ensure the up to date System landscape •  Ensure the secure implementa(on of the below listed possible changes

Tasks: •  Implementa(on of recommended fixes and changes regarding one or more of the below listed topics: -  SAP HANATM applica(on -  Revisions of SAP Service Marketplace Notes -  Linux opera(ng system such as version updates,

security patches, support packages, parameter seZngs and tuning -  Cisco IOS / NOS configura(on, tuning -  NetApp: Ontap, configura(on, u(lisa(on -  Cisco Server: Bios, Firmware

The flat-‐package consists of 2 / 3 days of prepara(on, 4 / 5 days of implementa(on and 2 days of post implementa(on on call support. In case the 4 / 5 days are not sufficient, each addi(onal day will be charged 1500,-‐-‐ € per day. The detailed scope of the Life Cycle Service – Maintain needs mutual approval.

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Summary – LifeCycle Services

Life Cycle Service -‐ Ini8a8on

•  Prepare the Services Check and Maintenance •  Ini(al Inventory Check • Check the SAP HANATM configura(on

• Check the SAP HANATM Service Connec(on

• Check all mandatory Remote-‐User and connec(ons to any system involved

Life Cycle Service -‐ Check

•  Regular Checks of the SAP HANATM • Weekly und monthly check of the produc(on system

• Monthly check includes recommenda(ons for maintenance needs

•  Be-‐annual deep dive check of the en(re SAP HANATM landscape incl. recommenda(ons for landscape maintenance needs

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Summary – LifeCycle Services

Life Cycle Service – Maintain flat-‐package

•  1 maintenance cycle per system landscape incl. prepara(on, execu(on and post-‐implementa(on go live on call support

•  Maintenance Flat-‐package may include •  OS •  UCS •  Network •  Storage •  SAP HANATM DB socware

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Prerequisites and Frame Condi8ons 1

•  Technical: -  Remote connec(on via VPN -  Life Cycle Service – Check user access for the Cisco SAP HANATM appliance   Opera(ng system: „SIDADM“ alike creden(als on all systems   UCS Manager: „admin“ alike creden(als   Storage: „root“ alike creden(als   Network: „admin“ alike creden(als

-  Depending on the security / compliance needs of the customer a shadowing func(on of the vpn sessions (esp. those of the maintain flat-‐packages) would be possible. Such shadowing func(on needs to be ini(ated from customer side

-  No SAP applica(on access rights are needed. -  Detailed documenta(on of the en(re installa(on

•  Organiza(onal: -  Single Point of contact on customer side regarding service delivery -  Single Point of contact on customer side regarding SLA and contract management -  Customer’s SAP Solu(on Manager service connec(on is mandatory   Any SAP correc(ons are provided to GOPA IT through this SAP Solu(on Manager service connec(on ready to install on the management node of the SAP HANATM appliance at customer.

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Prerequisites and Frame Condi8ons 2

•  Service will be provided remote only. •  In case onsite presence is needed, Cisco will cover related travel expenses such as airfare, hotel, public transporta(on, expenses,…

•  A landscape consists of one of each, development, quality assurance and produc(on system

•  Service (mes (SLA): -  Life Cycle Service – Check:

  Monday – Friday 8:00 AM 6:00 PM ((me zone to be defined) 12/5   German bank holiday rules apply   Communica(on via central email account (e.g. Cisco-‐HANA@gopa-‐it.com)

-  Life Cycle Service – Maintenance:   On request, based on appropriate planning

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Thank you -‐ Danke. Ques8ons – Fragen?

Martin Finkbeiner Partner and Head of Technology Consulting Member of the Executive Board GOPA IT Consultants Tel.: +49 174 3185 986 - Fax: +49 6142 30 170 11 - E-Mail: [email protected]

Internet: http://www.gopa-it.com