life & luxury - company profile
TRANSCRIPT
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WHY US?
Life & Luxury is a boutique, concierge travel company, focused on always delivering the higheststandard to the discerning traveller and client.
What makes the difference is that we are driven by passion and an authentic vision…
Founder and Director Carolina has worked in the Travel industry for over 12 yrs; she has worked on 4 continents &
travelled to 6 (Antarctica is still on the list...); and is driven by wanting to share what travel has done for her over
the years, with as many people as possible!
Within the travel industry, Carolina has worked in all sectors; therefore the wealth of experience brought to the
company, together with Carolina’s creative flair and passion for travel, is unmatched – and this, together with the
great vision for the company is something all employees fully buy into.
We say with confidence that working with Life & Luxury will always be effortless and exciting – andour clients always receive more than what they were bargaining for!
We offer highly personalised, unique & tailor made experiences...
DESTINATION MANAGMENT SERVICES INCLUDE::
• Luxury Travel services for: Domestic & Inbound individual & group travellers, as well as executives & corporates
• Team building – experience something new / combining CSR & team building activities
• Incentives – from internal rewards in form of experiences, to weekends away, to company wide incentives
locally and worldwide – we handle any group size or request
• Event – planning and management
• Further services include:
• Corporate Gifting sourcing services
• Conceptualisation for projects, events, themes, etc
• Designing of collateral / Content writing & management
• Tour leading services – escorting groups on trips in order to ensure smooth running of all operations
• Creation of experiences tailor made to any budget
• Outbound travel, honeymoons & incentives
A unique and creative flair is brought to all services we provide.Clients can be assured that their programme is exclusive, new & different to anything they have done before.
“My many years in the industry have allowed me to understand what works & what doesn’t; what guests want & how to deliver it.”
Carolina – Founder L&L
We offer full destination management services for the following destinations:
Southern Africa: South Africa – Botswana – Namibia – Zambia – Zimbabwe –Mozambique – Madagascar - Mauritius & Reunion Islands
East Africa: Tanzania – Zanzibar – Kenya – Rwanda – Uganda – Seychelles
...And Tour Operating services for destinations world wide.
We tailor make your whole programme according to your needs, budget and preferences;
Every detail will be taken care of...
Styles of travel offered:
• Incentive Group Travel• Business Travel & Executive getaways• Luxury Travel & Honeymoons• Special Interest & Adventure Travel• Family & Group Travel • VIP & Celebrity Travel
We aim to inspire & excite our guests with every travel itinerary we createor service we provide...
Our vision is to create life enhancing experiences for all…
UNIQUE SELLING POINTS:
We LISTEN to your client. And therefore are able to correctly match the product to the client.
Our passion for what we do drives us to be constantly more innovative & efficient.
Attention to detail & creativity form part of every programme or service we offer.
We have excellent first hand knowledge of products & destinations offered.
We can offer services in: English, Portuguese & Spanish.
First-hand experience in all sectors of the travel industry - this enhances service offering.
Advantages of dealing with a tour operator directly vs. with a travel agent.
One account manager assigned to each client, will deal with project from beginning to end.
Using our full destination management services means a one stop shop for all your travel, teambuilding & eventing needs.
We love to surprise our guests... We help create long lasting & unforgettable memories...
Examples of past clients include:
• first time / repeat travellers to the region
• families & groups
• corporate travellers
• high end individual travellers
• incentive groups
• special interest groups
• honeymooners
• domestic travel clients
• in-house travel & event coordinators
• HR & Procurement directors
• PA’s to executives
• outbound travellers
Unique Conservation Activity – Rhino Notching
Get up-close & personal with our African animals, & make a significant contribution to conservation while you are at it…
Gifting – with a difference…
We support social empowerment projects, and source gifts from these projects
Don’t just Travel... Experience Life!
What our clients say...
“Working with you was a dream, love your organisational skills, you answered all
our questions thoroughly . I have done a million of these (incentive group) & this is
at the top of my list. Just a thank you for being extremely professional & patient in
all aspects of the project delivery. I have received a number of favourable comments
from the Associates. Your attention to detail was first-class & I would recommend
you to anyone! Your turnaround time, communication & service was outstanding &
we could not have done this without you.” Law firm Travel Manager
“Thank you so much! We cannot believe how amazingly we have been taken care of throughout our
honeymoon. Your personal touches along the way made our holiday, and we were often left speechless
with what awaited us. After travelling long distances, your notes and gifts on arrival were the only
thing the brought a smile to our faces. Thank you, thank you, thank you... This is a trip that we will
remember forever.” Tomas and Diana – (Honeymooners from Portugal)
“A great & professional company, with excellent attention to detail. For us,
this is one of the most important factors when providing our services to
clients of a high calibre – details!”GM of Promus Lifestyle – Luxury Concierge Company
We love to share these...
“I wish to express my appreciation for your outstanding work in planning,
arranging and delivering an unforgettable travel experience for the Yachin
family.
Your empathy to their special needs, attention to detail and creative touch can
only be admired. I have recommended your services to all relevant departments
in our organization and will have no hesitation in reaching out to you in the
future.” Senior Travel Consultant, Travel Management Company - Israel
“What a great experience to collaborate with Life & Luxury Travel, who set up an amazing trip in South
Africa for my VIP Clients. The attention to detail and the willingness to propose the unexpected for an
unforgettable experience for her clients is what drives Carolina and her team.
We have no doubt that you can request anything from L&L and they will only provide the very best for your
clients, they will more than fulfil your expectations! I will definitely work again with Carolina and her team.”Director, Serendip Travel - Spain
“We would like to praise Carolina & her team for having allowed us the most
amazing trip throughout Southern Africa. From meeting us at the airport to
the very last detail until we flew home, the team was on top of it ensuring we
were fully taken care of every step of the way… The services were of the
highest standard and I can honestly say, I have travelled all around the world,
and I had one of the best guides I have had anywhere in Cape Town. We highly
commend and recommend Life & Luxury to anyone. We will be back!”Father & Daughter, Direct VIP clients - Brazil
E: [email protected]: +27 (0) 827607583S: cazfigW: lifeandluxurytravel.com