Lifeline Plus

Lifeline PlusHealth insurance

The best treatment all the way

You are probably good at looking after yourself, but life is unpredictable, as we all know. With Lifeline Plus, Skandia is by your side if you are struck by an accident, illness or a life crisis. If you need treatment, we ensure that you feel secure, are clear about your situation and aware of your options throughout the process.

SecurityAt the core of your Lifeline Plus health in-surance is the Lifeline®, where our trained nurses and physiotherapists help you to quickly plan the optimal course of treat-ment with a practitioner, a specialist or at a private clinic or a private hospital. They have time to listen to you, and our custom-er satisfaction surveys indicate that they provide good service, as our customers are happy to recommend Skandia to others.

We carefully select treatment providers on the basis of their high professional skills and geographical accessibility. We also perform ongoing quality control – only the best practitioners are good enough for you and the rest of our customers. If you need

treatment by a physiotherapist, a chiro-practor, a reflexologist, an acupuncturist or a psychologist, you can choose any prac-titioner you prefer. Perhaps there is a par-ticular practitioner you previously used and liked? If not, we will help you choose one.

OverviewThe health insurance covers everything from preliminary examination to treatment and aftercare. Regardless of the duration of your treatment, we take care of the practi-calities for you so you don’t have to make appointments for examinations or treat-ment.

You won’t have to worry about the number of psychologist, physiotherapist or chiro-

practor treatments, either. We will ensure that you get the professional help and the number of treatments you need, so you can concentrate on getting well.

AwarenessIt is important that you have full awareness of your treatment – whether it is in the pub-lic or the private system. Even if your treat-ment is not covered by the health insur-ance, we can guide you in connection with, for example, surgery in a public hospital, patient associations, etc.

If you want us to, we can also advise you about how to prevent injury and thereby avoid treatment in the future.

We are here for you...● if you are suffering neck or back

problems and need treatment by a physiotherapist, for example;

● if you suffer muscle and joint pain and need a chiropractor, for exam-ple;

● if your suffer mentally and need to consult a psychologist or a psychi-atrist;

● if you need advanced specialist treatment or surgery;

● if you need outpatient aftercare and rehabilitation;

● if your children are bullied or otherwise don’t thrive;

● if you are or are becoming stressed;

● if you need advice about chronic illness.

Right at handGet our app by searching for ‘Mit Skandia’ in Google Play or the App Store. With the app, your health insurance is right at hand and you can easily report an injury.

→ Do you feel stressed? If you have been diagnosed with stress, professionally or privately, you need help quickly from a specialist in treating stress. When you call the Lifeline®, we can put you through to one of Skandia’s partners, who will immedi-ately make a professional assessment of your situation and refer you to the right psychologist from a quality-controlled network.

Skandia’s ambition is

to help you to live a good life

→ How to use your insurance

Contact your doctorIf you fall ill or are injured, first contact your own doctor. Your doctor knows you best and can quickly assess which kind of treatment you need.If you need physiotherapist or chiropractor treatment, you can often receive the first few treatments without consulting your own doctor, however. Skandia must approve your treatment before it commences.

Contact the Lifeline®

Call us on 7010 0117, or report your injury at skandia.dk or by using our app.

Book an appointmentIf you call us, we are often able to book an appointment for examination and treatment for you while we have you on the phone.If you report your injury digitally, you will hear from us as soon as we have approved your treatment.

Lifeline Plus gives you access to:● The Lifeline®, where you can get advice and report an

injury.● Skandia’s experienced nurses and physiotherapists

can often book treatments right away and guide you through the private and public healthcare offers.

● Our Stress and Welfare hotline, providing anonymous help to prevent and treat stress and guidance on how best to handle personal and professional crises.

● The Mit Skandia app, through which you can report your injury and use our LifeBalance prevention pro-grammes to help you change bad habits.

● Skandia’s network of private clinics, private hospitals, specialists and psychiatrists.

● Treatment by psychologists, chiropractors, physiother-apists, reflexologists, acupuncturists and dieticians.

● Outpatient aftercare and rehabilitation after any type of surgery covered by the insurance.

● Stays at rehabilitation clinics to help you overcome alcohol, drug or medicine abuse.

● Transportation in connection with hospitalisation and surgery.

● Help in your home, for example with cleaning and shopping, after any hospitalisation or surgery covered by the insurance.

The list is not complete. Full descriptions of our covers are set out in the current insurance terms.

→ Did you know that you can buy health in-surance for your spouse/cohabitant and chil-dren up to the age of 24 at attractive rates? Contact us on 7012 1213.

Contact the Lifeline® 7010 0117 – 24 hours a day

January 2017

SkandiaKay Fiskers Plads 9 • 2300 Copenhagen S • T 7012 1213 • skandia.dkCVR no. 20952237