Lightbulbs, Metaphors and Clocks

Gaming in CRM Training

Norman MacLeod

Cathay Pacific Airways

What is a game?

•An activity that captures aspects of the real world

•An environment that provides for behaviour rehearsal

•A method for reinforcing learning

Lightbulbs

Maybe need food

after 8 hours

No Data

Passage Blocked

Must have water

every 3 hours

Cannot trust the local inhabitants

Cannot trust the local inhabitants

What is your next move?

X ?

?

?

?

?

Problem Solving and Decision Making

• Decision Making

• Selecting between 2 or more known options

• Usually Rule Driven

• Problem Solving

• Not all options are known

• Need to create new rules

Clocks

ERA

Airway

Timer

Aircraft

Playing Space

QRH

NOTAMS

Weather

Approach Charts

MSA

Way Point

Dice

Metaphor

Metaphor

Gate

Cabin

Pilot

Cargo

Cathay Pacific Airways Limited

Benefits of Using Games:

• Engaging and Motivating

• Generates actual behaviour not abstract theory

• Allows crews to compare performance with peers

• Allows crews to test behaviour in a safe space

Cathay Pacific Airways Limited

Norman MacLeod

(soon to be ex) Human Factors Manager

Cathay Pacific Airways