LIGHTNING TALK

PROCESS

PROCESS – defned• A process is a noun that

defined a series of actions or steps taeen in order to achieve a particular end

- PROCESS – KM defned• Identifing Knowledge Source• Capturing Knowledge nuggets• Implement the mode oi transier• Determine the Speed/critcalitf oi transier• Supportng structures ior Knowledge creaton• enabling and empowering staf to co-create new knowledge• Utlizing the Knowledge

Knowledge Source

• Individuals • Teams• Networks within • Networks in four

external Supplf Chain

Rich Source of Knowledge

Capturing Knowledge Nuggets

• Identif• Develop• Refect • Measure• Capture

Make Explicit

• Interviews• Sharing• Storf Telling • Record• Document

Mode of K Transfer

• Nonaka’s • Socializaton • Externalizaton • Internalizaton • Combinaton

Determine the Target and Source

• Davenport & Prusak • Maps the person or teams

who require the knowledge (target) and the person who has the knowledge (source)• Describe the channel

through which the knowledge should foww

Determine the Speed and Critcalit of Transfer• Determine diferent levels oi

knowledge and chart • Speed that knowledge needs to

fow through a sfstemw • Critcalitf ior tactcal and real-

tme mission/ medical/ enviromental-critcal issues,

• Can it be put through a process oi refnement beiore its delivered?

Knowledge Creaton

• Support New Knowledge Creaton • Embed knowledge

Principals into workfows • Enhance Workplace

periormance

Implementaton of Processes

Co-creatng new knowledge

• Leewaf to queston everfthing • Challenge assumptons,• Emplof more brainwork and less

Artfcial• Reirame the queston at hand • Exploit the available data not onlf irom

the sfstems in place but irom the staf and customers • Think like the clientsw • Open up to Innovatng and Co-creatng

new knowledge irom the ground up

Utlizing the Knowledge

“The globalized and knowledge economy is increasingly based on exploitng knowledge and innovatonn Most organizatons today understand the importance of value creaton by incorporatng knowledge and innovaton into their products and servicesn In their pursuit of knowledge excellence, organizatons are, and always will be, as valuable as their knowledge and ideas and, most critcally, their ability to transform their knowledge and ideas into valuable and successful competencies, products and servicesn”

Ron Young #KMSG10

Implement the Changes

• Improve the SOPs• Learn• Applf• ReUse

PROCESS – KMdefned• Identifing Knowledge Source• Capturing Knowledge nuggets• Implement the mode oi transier• Determine the Speed/critcalitf oi transier• Supportng structures ior Knowledge creaton• enabling and empowering staf to co-create new knowledge• Utlizing the Knowledge

THANK YOU

Slide 1Slide 2PROCESS – definedPROCESS – KM-definedKnowledge SourceRich Source of KnowledgeSlide 7Capturing Knowledge NuggetsMake ExplicitMode of K TransferDetermine the Target and SourceDetermine the Speed and Criticality of TransferKnowledge CreationImplementation of ProcessesCo-creating new knowledgeUtilizing the KnowledgeImplement the ChangesPROCESS – KMdefinedSlide 19