lights camera leadership pink16 for print
TRANSCRIPT
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Agenda
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• Current state• How we changed• Examples
Demographics The average FTE is 47 years old and has 13 years of service
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Average Age (years) Average Length of service (years)
Female – 29.4 % 48.00 16.29
Males – 70.6% 47.38 12.00
Non-Exempt 50.00
Exempt 48.00
In other words, we have many employees who vividly and fondly remember
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We tried a traditional approach to trainingClassroom style
Lecture/Sage on a Stage
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Big Thick Manuals
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Recap• Staff view training as a burden – “We know what we’re doing…we’ve
been doing this for years (before you arrived)…why do we need to change”
• Staff received “mixed messages” from training
• We did not design training for a positive user experience
• We did not explore and plan for the gaps between theory and practice
• Go to training but then we’ll train you appropriately
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How we changed
• Set the tone
• Stop trying to certify everybody
• Smaller chucks, more feedback
• Validation
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Setting the tone
• Networking prior to training
• Music – play list set by attendees
• Review Mission/Vision – show how training ties to mission/vision and goals
• A message from Kid President
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Old training style
Here is <process> management learn it, live it, love it
2 to 4 hours in length
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New training style
Talk with team lead on priorities for the person
Overview of the process
3 parts you need to knowExample - Today is part one – logging an incident
Train based on person’s learning style
½ to 1 hour in length
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Validate and feedback
• Give team members a few days to try to use the training
• Look for evidence and review against training standard
• Ask questions• Leave reminders
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Examples – Process Identification
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5Incident
Change
Request Fulfillment
Event
Knowledge
Cheer SilenceLoseWin Boo
Example – Family Feud
Example – Say “Hello” to my little friend
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Lessons Learned• You cannot use a cookbook recipe for training
• People want to learn and have fun learning – trainers want to have fun too!
• “If you build it…” only works in “Field of Dreams”
• Everyone learns differently – have different approaches
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Contact Info:Earl BegleyTwitter: @earlbegleyLinkedIn: www.linkedin.com/in/earlbegleyBlog: earlbegley.comEmail: [email protected]
Questions? Resources and InspirationKid President - http://www.kidpresident.com/Family Feud Templates - http://www.youthdownloads.com/games/family-fued-powerpointMemes - http://memegenerator.net/Movie Clips - http://www.wingclips.com/
http://www.businessballs.com/clips_for_teaching_and_training.htmhttp://youtube.com
Quiz show inspiration:Wait, Wait, Don’t Tell Me - http://www.npr.org/programs/wait-wait-dont-tell-me/Ask Me Another - http://www.npr.org/podcasts/510299/ask-me-another
Contact Info:Earl Begley
Twitter: @earlbegleyLinkedIn: www.linkedin.com/in/earlbegley
Blog: earlbegley.comEmail: [email protected]