lights camera leadership pink16 for print

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Page 1: Lights Camera Leadership Pink16 for print

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Page 2: Lights Camera Leadership Pink16 for print

Agenda

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• Current state• How we changed• Examples

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Demographics The average FTE is 47 years old and has 13 years of service

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Average Age (years) Average Length of service (years)

Female – 29.4 % 48.00 16.29

Males – 70.6% 47.38 12.00

Non-Exempt 50.00

Exempt 48.00

In other words, we have many employees who vividly and fondly remember

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We tried a traditional approach to trainingClassroom style

Lecture/Sage on a Stage

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Big Thick Manuals

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Recap• Staff view training as a burden – “We know what we’re doing…we’ve

been doing this for years (before you arrived)…why do we need to change”

• Staff received “mixed messages” from training

• We did not design training for a positive user experience

• We did not explore and plan for the gaps between theory and practice

• Go to training but then we’ll train you appropriately

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How we changed

• Set the tone

• Stop trying to certify everybody

• Smaller chucks, more feedback

• Validation

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Setting the tone

• Networking prior to training

• Music – play list set by attendees

• Review Mission/Vision – show how training ties to mission/vision and goals

• A message from Kid President

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Old training style

Here is <process> management learn it, live it, love it

2 to 4 hours in length

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New training style

Talk with team lead on priorities for the person

Overview of the process

3 parts you need to knowExample - Today is part one – logging an incident

Train based on person’s learning style

½ to 1 hour in length

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Validate and feedback

• Give team members a few days to try to use the training

• Look for evidence and review against training standard

• Ask questions• Leave reminders

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Examples – Process Identification

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5Incident

Change

Request Fulfillment

Event

Knowledge

Cheer SilenceLoseWin Boo

Example – Family Feud

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Example – Say “Hello” to my little friend

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Lessons Learned• You cannot use a cookbook recipe for training

• People want to learn and have fun learning – trainers want to have fun too!

• “If you build it…” only works in “Field of Dreams”

• Everyone learns differently – have different approaches

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Contact Info:Earl BegleyTwitter: @earlbegleyLinkedIn: www.linkedin.com/in/earlbegleyBlog: earlbegley.comEmail: [email protected]

Questions? Resources and InspirationKid President - http://www.kidpresident.com/Family Feud Templates - http://www.youthdownloads.com/games/family-fued-powerpointMemes - http://memegenerator.net/Movie Clips - http://www.wingclips.com/

http://www.businessballs.com/clips_for_teaching_and_training.htmhttp://youtube.com

Quiz show inspiration:Wait, Wait, Don’t Tell Me - http://www.npr.org/programs/wait-wait-dont-tell-me/Ask Me Another - http://www.npr.org/podcasts/510299/ask-me-another

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Contact Info:Earl Begley

Twitter: @earlbegleyLinkedIn: www.linkedin.com/in/earlbegley

Blog: earlbegley.comEmail: [email protected]