limpopo provincial tourism forum...nov 22, 2016 · presentation outline implementation of the: 1....
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LIMPOPO PROVINCIAL TOURISM FORUM
22 November 2016
Polokwane
Purpose
To provide an overview on some of the key projects that the NDT has implemented to
support Visitor Information Centres.
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The National Visitor Information Centres Framework.
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Presentation Outline
IMPLEMENTATION OF THE:
1. National VICs Database;
2. VIC Directory;
3. VIC Operations Handbook;
4. Capacity-building for VIC Officials and WHSs;
5. VICs Co-branding;
6. Development of the National Visitor Support Services Framework.
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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Background
2009 Study on Visitor Information Centres
in South Africa by Anix Consulting
• Status: VICs Operations Fragmented.
• Challenges: Financial Support. No Operational Guidelines.
• Recommendations: Development of VIC Framework.
• Purpose of Framework: Standardisation of VIC:
VIC SERVICES; OPERATIONS; LOOK-AND-FEEL; GOOD PRACTICES;
CODE OF CONDUCT FOR OFFICIALS; GOV. SUPPORT….
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Informtion Gateways Framework,
• Development of the National Visitor Support Services Framework.
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5• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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Progress to Date: National VICs Database (2013)
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Progress to Date: VIC Directory (2015)
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Progress to Date: VIC Operations Handbook (2015)
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Progress to Date: Capacity-building for VIC officials and Other Projects
• March 2013: First Pilot – Ce@UP
• April 2014: Second Pilot – Ce@UP
• Q2 & Q3 2015/16FY: World Heritage Sites – Ce@UP
• Accreditation: Ce@UP
• SAT: VIC Training Manual / DVD
• CAPACITY-BUILDING IN 2017 WILL HAPPEN BUT…
• Norms and Guidelines for Provision of Tourist Information at VICs (Concept Developed).
• Lilizela Tourism Awards for VICs (Concept Developed).
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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Progress to Date: VICs Branding
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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BrandSA: Corporate Identity Manual
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Co-Branding Guide: BrandSA
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ProvincialVisitor Information Gateway
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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RegionalVisitor Information Centres
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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LocalVisitor Information Centres
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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VIC Co-Branding Guide
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×
MTHATHA VISITOR INFORMATION CENTRE
Tsakani Tourism
TSAKANI VISITOR INFORMATION CENTRE
MTHATHA VISITOR INFORMATION CENTRE
Provincial Logo District Mun. Logo Local Mun. Logo
Provincial Logo Private VIC Logo
Provincial Logo District Mun. LogoLocal Mun. Logo
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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National Visitor Support Services
1. Norms and Guidelines for Provision of Tourism Information and VIC Operations (Tourism Act 3, 2014);
2. Capturing, Analysis and Reporting on Visitor Statistics;
3. Development of National Tourism Information Gateways;
4. Visitor Services;
5. Development and Management of National VICs Database;
6. Development of Centralised Tourism Information Databases
7. Visitor Safety and Support Programme with Provinces;
8. VIC Signage and Support;
9. VIC Co-Branding.
10. Capacity-building for VIC Frontline Officials.
11. Promotion of Responsible and Community Tourism.
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12. Promotion of Universal Accessibility for VICs.
13. Monitoring and Evaluation of VIC performances.
14 Other forms of VIC Support.
15. Establishment of Provincial VIC Forums (Concept).
16. Blog for VICs (Concept)
17. Facebook, Twitter VICs (Concept).
18. Electronic Visitor Services Feedback System.
19. VIC Mobile Application (Underway).
20. New Model Proposed for NTIGs (Proposed)
• Implementation of the National Visitor Information Centres Framework,
• Implementation of the National Tourism Information Gateways Framework,
• Development of the National Visitor Support Services Framework.
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Thank You
John Ndhlovu
E-mail: [email protected]: 012-444 6391