Lindsay Hopkins 44 Princess Margaret Blvd Dartmouth, Nova Scotia B3B1A2 Phone: 902-410-5463 E-Mail: LindsayLou0912@gmail.com

Profile: I am a dedicated customer service and management professional with more than 10 years of experience in retail and hospitality environments. I believe my greatest strengths are exceptional organization skills. I am motivated and hardworking with excellent communication skills. I enjoy working with the public, but I am also confident working independently. I personally excel in challenging environments and would very much like the opportunity to bring these assets to your company.

Skills:Microsoft Office – Excel, Word and PowerPointMotivated Self-directed learnerWorks well in a team and individuallyOrganizational SkillsRed Cross first aid certification

Experience: 2012-2014 Stefano Alcantara Tattoo (Personal Assistant)

Booking appointments, keeping records of paymentsBooking his flights globally, including Visa applications Responsible for bill payments through his online bankingTrusted with all personal information including SSN, banking and credit informationResponsible for online promotion of client, also in charge of his social media accounts (Facebook & Instagram)

2013-2014 Steadfast Brand Clothing Responsible for organizing emails and payments made by companyBooking all flights and hotels for business travel and personal purposes

Required to make daily calendar reminders based on his schedule for conference calls, meetings etc. In charge of organzing paychecks for other employees Responsible for running Canadian branch of company’s Facebook page 2011-2013 Blue Ocean Contact Center (Backshift supervisor)

Responsible for 10-15 backshift staffHandling escalated situations via phone with upset clientsResponsible for reporting, tracking and solving any technical issuesPerforming daily logs on call volumeMonitoring calls for highest quality standardsAssisted in transition of employees moving from dayshift to backshift

2008-2010 Citadel Hotel (Junior Accountant) Responsible for collection of owed funds to hotelDaily finance report from overnight staffingBill payments for the hotel (power, water, SYSCO – restaurant)

2005-2008 Convergys Customer Management – (Senior Lead Resolution)Taking call from customers with issues beyond the abilities of customer careCoached/trained employees on internal call quality standards and scoringMonitored a chat based system used for assistance center wide for all employees

Assisted in the training and transition of new-hire representatives from classroom to production floor 2005 Converys Customer Management – Inbound Customer Service Representative

Answered incoming calls regarding wireless service for US cell phone company Assisted customers in troubleshooting technical and bill related issues

Education: 2001-2004 Eastern Shore District High (High School)

2004-2005 University College of Cape Breton (incomplete business degree)

References: Available upon request

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