LINk Legacy Enter & ViewElizabeth Mackie, LINk Manager (Host Organisation)

East Sussex Disability Association (ESDA)

www.thecountylink.net Registered Charity No: 1042071 Company Limited by Guarantee No: 2979027

Registered in England & Wales

Background

Part of Transition Year Work Programme - Pathfinder Programme

Strengthening existing function for enter & view

Creating a robust LINk Legacy for Healthwatch April 2013

LINk Legacy Content

Enabling people to monitor services and to review the commissioning and provision of local care services.

Application/Recruitment process

Training Programme - Core & Optional Modules

Policies, Procedures and Processes

Resource pack - templates

LINk Legacy ContentApplication/Recruitment process…

Expression of interest from individual

Role Description

Application Form

Skills Audit Form

Invite to take part in Training Programme

LINk Legacy Content - Training Programme

Modula based programme - Core and Optional Modules

Core Modules:

Understanding the Role of the Authorised Representative

Safeguarding Adults at Risk (SAR’s)

Mental Capacity Act (MCA)

Deprivation of Liberty Safeguards (DOL’s)

Equality & Diversity

Sussex Child Protection and Safeguarding Procedures http://pansussexscb.proceduresonline.com/index.htm

Understanding the regulatory framework for children’s services

LINk Legacy Content -Training Programme continued

Optional Modules

Sit & See - locally devised programme designed to improve observation skills

Producing Reports

Working with the regulators – Care Quality Commission

Any other learning identified by individuals to develop their role (usually identified in discussion meeting)

Basic Makaton (is a language programme designed to provide a means of communication to individuals who cannot communicate efficiently by speaking)

LINk Legacy Content –Training programmeMaintaining Competency & Skills

Refresher training – some Representatives trained in 2008

Revisit legislation

Looks at any changes to policies and processes for LINk and Statutory Partners

Annual Discussion meeting to talk about role (appraisal type process to update volunteer learning and development profile)

LINk Legacy Content – Policies Procedures and Processes

Department of Health Code of Conduct and Duties (under current legislation)

East Sussex LINk Policy (Local Determination) Local Policy recently amended to allow representatives to undertake unannounced visits to services

Procedure to become an Authorised Representative

Joint Working Protocols (With local statutory partners – including communication protocols)

Management of Information Protocols (sharing information)

LINk Legacy Content – Policies Procedures and Processes

Useful relationships with providers to develop…

Care Quality Commission

Local Safeguarding Board

Quality Monitoring Team (ASC)

Residential Care Home Association

Youth Cabinet

Children’s Services

Application Forms - completed (Must be 18 or over)

Module 1 Completed

Proceed with CRB Clearance *

Access other Core and optional modules

Satisfactory CRB – invited for interview and signed off

Probationary Period can undertake visits with experienced Representatives whilst still undertaking remaining modules

LINk Legacy Content - Process To become an Authorised Representative

LINk Legacy Content Resource Pack

Application Pack – Including templates

Training Power Point Presentations – including all resources to deliver training

Visits Timetable

Photo ID Badge Template

Template Letters Requesting permission to publish name, signing off

Policies and Procedures to adopt or adapt – local determination

How do we know this works?

“Thanks for the attached report, which seems to be both fair and accurate. The feedback in the report and on the day was really useful and it was a pleasure showing *** and her colleague around”

“Having had a few inspections over the years, I would like to take the opportunity to congratulate the LINk inspection team on their professional, courteous approach. We valued their opinions and their focus on spending time with residents and staff rather than inspecting paperwork!”

How do we know this is working?

“the inspectors were very nice, did not make us feel like we were being judged. They were informal but professional and related very well with our residents and staff”

“*** & *** were very observant & professional people who were very polite and respectful to our residents. The residents thoroughly enjoyed their visit. They are welcome back anytime”

“I think this is an excellent service with a positive outcome”

“It is very good for our practice to have this type of visit because it was centred on the service users & their opinions to how they were cared for. Our service users were really happy with the outcome of their visit”

What “Added Value” can representatives bring to the new organisation?

already heard from some providers on how they rate the process (Full report available)

Option to provide “Specialist Independent Evaluation Service” i.e. Learning Disabilities

Representatives acquiring new skills in Basic Makaton

Reviewing our methodology for visiting care homes to include input from clients with learning disabilities

What “Added Value” can representatives bring to the new organisation?

Option to provide a “Specialist Independent Evaluation Service” i.e. Dementia Services

Meets LGA/AgeUK national recommendation to Healthwatch on Dementia Carehttp://www.nhsconfed.org/Publications/Documents/Delivering_Dignity_final_report150612.pdf

“Recommendation 32 To Healthwatch - Healthwatch England and local HealthWatchorganisations should put dignity in care at the centre of their work. In particular, Healthwatchshould give a voice to people with dementia.”

If you are interested in receiving more information about East Sussex LINk’s work around enter & view or

with the CQC please contact

manager@thecountylink.net