links ( local involvement networks ) stronger voice, better care building the relationships 11 th...
TRANSCRIPT
LINks (Local Involvement Networks)Stronger voice, better care
Building the Relationships 11th November 2008
Role of LINk’s
• Promote & support the involvement of people in the commissioning, provision and scrutiny of local care services
• Obtain the views of people about their needs for, and their experiences of, local care services
• Enable people to monitor and review the commissioning and provision of care services
• Convey people’s views to organisations responsible for commissioning, providing, managing & scrutinising local care services & recommend how services can be improved
Powers of LINks
Under legislation LINks can:– enter specified types of premises & view the care
provided– ask commissioners for information & receive a
response within a specified timescale– make reports & recommendations & receive a response
from commissioners within a specified timescale– refer matters to an Overview and Scrutiny Committee &
receive a response.
Stronger voice, better care
• More people involved in a way that suits them• Pool of local knowledge & expertise• Evidence-based input & systematic feedback• Mechanism to facilitate ongoing engagement with
whole population-a single system to involve communities
• More responsive & accountable services• More effective use of resources
‘Health Reform in England: Update & Commissioning Framework’ (July 2006)
• ‘LINks have a key role to play in helping commissioners use people’s knowledge & experience to improve the services they use’
‘Health Reform in England: Update & Commissioning Framework’ (July 2006)
Key messages:
PCT’s need to……………• Form strong relationships with LINk’s• Ensure LINk’s involved in commissioning & the
development of PCT prospectus • Ensure practices have engaged patients & LINk’s
in service redesign
Commissioners and local people will work together as partners
Needs assessment will include engaging local communities and interest groups
PCTs will involve local people in deciding priorities and planning services
The views of patients and people who use services will be an important part of reviewing service provision and managing performance
Practice-based commissionerswill work with patients in the redesign of services
Commissioning Framework-Health & Wellbeing (March 2007)
Aimed at…….• Commissioners & providers in health, social care
& local authorities• Commissioning for all the population in a locality• A shift towards services that are personal,
sensitive to individual need & that maintain independence & dignity
Commissioning Framework-Health & Wellbeing (March 2007)
• Commissioners should enable local people to exercise greater voice & influence by:– Engaging with LINk’s– Using innovative methods & supporting
advocacy approaches• Joint Strategic Needs Assessments
World Class Commissioning
Vision:
• World class commissioners proactively seek and build continuous and meaningful engagement with the public and patients, to shape services and improve health.
World Class Commissioning
• To meet the WCC competencies PCT’s have to demonstrate how they have engaged with LINks
Putting People First
• Transformation of adult social care-independent living for all adults
• People shaping & commissioning own services-Personal Budgets
• LINks as a ‘barometer’:– intelligence on what people want to spend their
budgets on– intelligence on service quality to inform personal
commissioning decisions
In practice this means…….
LINks offer commissioners:
• A mechanism for continuous & meaningful engagement
• Intelligence to inform health & care needs assessment:– Issues & priorities of community– Gaps where people excluded– A view of whole care pathway– Challenging assumptions
In practice this means…….
LINks providing intelligence to inform & facilitate -
• Responsive service planning & development, contracting & procurement :– Feedback determines service specifications & quality
indicators
• Performance management & evaluation:– Do purchased services meet local needs &
aspirations?
Thank you for listening.
Stephanie VarahLINk’s Implementation Co-ordinator