Lisa Anne Salazar lisa.salazar.74@comcast.net

ABM INDUSTRIES – Client Solutions January 1, 2011 – June 30, 2015 Corporate Billing Analyst

Duties and responsibilities included but are not limited to the following: AR Accounting for eight high profile accounts with the sole responsibility to effectively manage over one million dollars in revenue

on a monthly basis.

Preparing all necessary control sheets per customer requirements to ensure all billing is balanced and booked accurately and

efficiently.

Establishing and maintaining existing locations, new locations, and closing locations.

Consolidating invoices to bill customers for all services and supplies purchased for customers.

Producing bimonthly reports on all accounts for current revenue status and payments past terms.

Problem solving with customers for resolutions to keep their accounts in good standing.

Effectively communicating by phone and/or e-mail with customers to meet their account specific needs.

Computer programs expertly used:

1. Citrix

2. JD Edwards Oracle

3. JD Edwards One World

4. Microsoft Business Programs

5. Corrigo Systems

6. Lotus Notes

7. Enterprise Analytics

ABM INDUSTRIES – Janitorial Division Nov. 4, 2008 – December 31, 2010 Billing Specialist for the West Houston Branch

Duties and responsibilities included the following: Effectively managing 282 established contracted customer accounts for service on a monthly basis also demonstrating flexibility by

processing any emergency or one time work orders that may arise.

Establishing and maintaining new customer accounts.

Producing monthly labor reports on current employees to bill back the customers accordingly.

Collecting and reviewing monthly customer verifications to process, bill, and mail current invoices accurately and efficiently.

Consolidating invoices to bill customers for all supplies purchased for customers.

Timely running monthly aging reports to follow up with customers for payments and provide status reports to the managers on

each account.

Reconciling and running monthly revenue reports to ensure my branch meets and /or exceeds projected revenue every month.

Preparing mid-month sales projections for managers.

Analyzing and adjusting budget entries on a monthly basis for accurate accounting to match work and labor numbers.

Presenting budget and sales reports to managers and staff.

©©Preparing and processing monthly commission payments for the project managers while also handling expense reports for fellow

employees and senior managers.

YMCA of Greater Houston, Texas March 4, 2004 – March 2, 2008 Billing Coordinator/Office Assistant and Membership Administrative Assistant

Duties and responsibilities included the following:

Provided administrative and secretarial duties. I supervised and handled office details for the Office Director and

Membership/Marketing Director.

Produced correspondence such as invoices, letters, flyers, emails, reports, forms and information material.

Executed the management and entry of program and individual accounts and contacts.

Processed and adjudicated the entry of childcare accounts, also the termination of delinquent accounts.

Prepared accurate reports of credit card transactions and return drafts of current members.

Handled disputes and settled inconsistencies, keeping within association guidelines and regulations, with customer accounts in a

professional and friendly manner to completion.

I maintained efficient, organized and updated records by producing and dispersing high volume mailings that include invoices and

account-specific language letters informing our member of specific pending activity on their account.

Prepared and disseminated up to date and accurate reports of new members, current members and terminated members.

Served as liaison for directors and supervisors whenever appropriate.

I ensured the security of sensitive files with personal information that I kept private and use for the YMCA.

I determined eligibility and calculated amount to be awarded to members applying for financial assistance.

I filed monthly reports with state agencies and other organizations.

Prepared daily income reports and made bank deposits. Also, collected and recorded all monies received from payments.

Coordinated arrangements for meetings and events. I handled the details of such functions such as setting up, notifying and in the

preparing of materials for such functions.

EDUCATION

- Essex Community College/Baltimore, MD

Business Major and Accounting /1993-1995

- Overlea Senior High School/Baltimore, MD

Graduation with Honors/ May 1993

PERSONAL GOAL

To always keep the goals and values of my employer at heart by doing good work with integrity and

taking pride in all that I do; also, to always be respectful, responsible and honest towards my employer

and fellow employees.