Lisa Marie Simon, LCSW-R, LNHAMadison Park Gardens, 6UPort Washington, NY 11050

(516) 554-7833lisasimonmpg@gmail.com

CAREER HIGHLIGHTS

• As ADHCC Program Director increased and able to maintain 100% registrant occupancy;• Promoted to Assistant Administrator while concurrently holding title of Director of Marketing;• As Director of Marketing successfully maintained 95% census occupancy during 6 year tenure• Created, presented power point presentations to spearhead business development;• “Train the Trainer Program” in the Excellence in Customer Service Initiative; and• Multiple promotions led to key operations positions at Bethesda General Hospital.

PROFESSIONAL SKILLS

• Energizes, Empowers Others• Positive Attitude With A Passion• Independent Self-Starter• Stellar Systems Improvement Leader• Identifies and Captures Business Development Opportunities• Solution Focused Stake Holder

EMPLOYMENT

Nassau Extended Care Facility, Hempstead, New YorkDirector of Adult Day Healthcare Program, 2/2014-2/2015

• Responsible for the organization and administration of the Program in accordance with establish and recognized standards, policies and practices.

• Maintain direct liaison with key personnel or inter-disciplinary teams and all applicable departments to ensure conformity of standards, policies and practices.

• Responsible for establishing objectives for the Adult Day Healthcare Program in the nursing home and the organizational structure for achieving these objectives.

• Conduct conferences and discussions with key personnel of the inter-disciplinary team to encourage participation in formulating Program objectives and procedures including to promote initiative, solve problems, and interpret new policies and procedures.

• Responsible for arranging pre-registration interview and coordination of medical histories for the purpose of making nursing observations relevant to obvious behavioral or emotional problems, physical abnormalities and interpretation of the attending physician’s recommendations.

• Responsible for the services and coordination of financial reimbursement with registrants, families, Medicaid services and Managed Long Term Care Plans.

�2Highfield Gardens Care Center, Great Neck, NewYork

Director of Adult Day Healthcare Program, 6/2009-2/2014

• Responsible for generating policy, procedure and protocols to prepare for Department of Health survey process with success and compliments from Surveyors.

• Challenged to and reduced language barriers to provide quality program via hiring bilingual staff, providing bilingual signage and communications.

• Within two months of arrival able to bring and retain census to 100%; launched attendance scheduling program to maintain regular and full capacity.

• Developed, identified and launched programs based on interests and language requirements via community immersion and resources.

• Collaborating with physicians, other health professionals, and area leaders to develop meaningful business opportunities which also serve the community.

• Successfully melded with existing leadership to enhance and meet organizational goals.

Cold Spring Hills Center for Nursing & Rehabilitation, Woodbury, New YorkAssistant Director - Adult Day Healthcare Program, 7/97-6/2009

• Responsibilities included participation in processes that ensured compliance with Federal and State regulations, as well as adherence to the facility’s philosophy and policies as they applied to providing quality of life and the highest level of resident care.

• Reviewed incident reports and other information regarding occurrences in the facility ensuring that high-risk events were addressed efficiently and effectively.

• Developed relevant systems to ensured that policies and corrective action plans were implemented to prevent further occurrences.

• Key liaison to community health professionals regarding the referral, admission, treatment, discharge processes.

• Assumed all program responsibilities in absence of Director.

Assistant Administrator -Sea Cliff Building (216 Beds) 8/05-7/07

• Managed, analyzed risk and performance improvement data, conducted risk management and performance improvement educational programs.

• Ensured efficient daily operations through staff management including interdepartmental communication and tracking systems, financial planning and budget compliance. Participate in select committees and resident councils related to assessment of resident care.

• Planned, developed and presented specialized in-services to facility staff to enhance awareness of performance improvement and risk exposures.

• Monitored and supervised performance of personnel initiating or recommending corrective action.

Director of Marketing and Community Relations (7/02-7/07)

• Planning, implementation of comprehensive community-relations program to maintain full census at 672 residents.

• Liaison with referral sources regarding the referral and admission process.• Presented and maintained accurate marketing information and account management

systems; developed program enhancements and strategic marketing initiatives.• Created, presented power-point presentation to physicians and other healthcare

professionals.

�3• Marketing representative at trade shows and community events.• Cultivated customer relationships, developed new business opportunities via focused

marketing efforts.• Directed, supervised and evaluated the training of the Excellence In Customer Service

Program provided to over 1,000 employees.

Pederson-Krag Center, Smithtown, New YorkProgram Coordinator, Dual Diagnosis Program 11/00-7/02

• Administrator for OASAS-licensed outpatient program serving clients with psychiatric and chemical dependency diagnoses.

• Supervision of five social workers, including performance evaluations and chart audits. Sole responsibility of Quality Improvement activities related to maintaining OASAS license.

St. John’s Mercy Medical Center, St. Louis, MissouriLicensed Clinical Social Worker, 3/00-8/00

Horizon Mental Health Management, St. Louis, MissouriGeropsychiatric Program, Bethesda General Hospital & Homes 9/94-3/00

Program Director, 4/97-3/00, Program Manager, 11/95-4/97Marketing and Community Relations Coordinator, 9/94-11/95

• Key liaison between Horizon, the mental health vendor, and Bethesda, the client hospital• As administrator of the Geropsychiatric program, ensured that hospital realized maximum

value from Horizon services by exceeding expectations in every aspect of operations.• Created quality treatment and comprehensive community relations programs, strategic-

planning.• Directed clinical supervision of all multi-disciplinary staff.• Wrote and launched policy & procedures based on Continuing Quality Improvement (CQI)

activities that identified areas for improvement.• Developed and maintained accurate marketing information and account management

systems.• Successfully led program to obtain full 3-year JCAHO accreditation.• Ensured program compliance with all local, state and JCAHO regulatory standards.

EDUCATION• Master of Science of Social Work - St. Louis University• Bachelor of Science of Social Work - St. Louis University

LICENSES• New York State Licensed Nursing Home Administrator #05263• Licensed Certified Social Worker - New York #063055• Licensed Clinical Social Worker - Missouri #SW002482