lisbon workplace conference change management
TRANSCRIPT
Managing change in the workplace
Take your knowledge pills @Antonio_Heras
Barcelona Workplace Conference
June 2014
Agenda
• The theory: Concepts, Methodology
• The practice: Materials, Activities, Deliverables
• But, it’s enough to be succesful? Don’t forget the secret ingredients
• Celebrate a new beginning ! Enjoy the change
Humans
Human beings are
"naturally"
resistant to change, knowing this is
the first step in
understanding the process of
change management.
Phases
• Is the normal humanbehaviour
• All employees move around
the curve
• Special focus at each phase
Phases & Time
Performance
&
Morale
Objectives
Manage
expectations
Before
is better
Improve
Comunication
Define
Strategy
Create
awareness
Build
engagementAdoption
• Be realistic, avoid too high expectations
• Don’t let performance drop during the process and don’t affect business
performance
• Reduce Adoption time. It’s not the
same 3 months than 3 weeks.
Activities
Kick-off meeting
Interviews Strategic
& Functional
Workplace Principles Validation
Town HallWorkshops
Knowledge Transfer to employees
Move Management
Reinforcebehaviours
What is the activity for?
When: once, periodic?
Who is responsible?
How is communicated?
Materials
NewslettersOnline Survey
CommunicationPlan
Q&AEmail Alias
WorkplaceProtocols
Welcomemanual
Post OcuppancyEvaluation
Involving employees
• The Agents of change
• The co-Design new model
• Are Ambassadors from all departments
• They will Transfer new culture
• Raise feedback from the field
• Helps us not forget
Communicate everywhere
Ensure you reach all
employees, not only by mail
Entire Workplace is a canvas to communicate:
• LCD’s
• VideoWalls
• Corridors
• Elevators
• Cafeteria
• WC
• Reception
Make it fun, some samplesExample: Unassigned desktops
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Make it funExample: Claiming my own desktop
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Make it funExample: Be reachable in the new working model
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Make it fun
Rich Media are easilyconsumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Example: Noise levels in open space, protocols.
Measure Results
Post Occupancy Evaluation
POE
Compare progress
against Pre Occupancy
Survey
Reinforce new
behaviours if resistance
remains