Listen to Me

One Of The Best Gifts You Can Give Is

Your Ear

Listening60%

Talking30%

Reading5%

Writing5%

Learn

Relate to others

Influence

Entertainment

Help

Problem solving

Hear

Attend

Interpret

Understand

Store

Respond

Hear

Attend

InterpretUnderstand

Store

Respond

Listening is easy

Listening if the same as hearing

Hearing physiological: Listening intellectual

Listening is passive

Listening is the same for everyone

Amount of information retained

50% lost after the first hour

50% of that 50% lost after the first month

Retain only 25% of what we hear.

Possible reasons: Lack of training, self

absorption, individualistic society,

dependence on the printed word,

multitasking

Collectivist cultures tend to retain more

Critical and Nonjudgmental

Empathetic and Objective

Surface and Depth

Active and Inactive

Ear to the Ground

Noise: physical and psychological

Lag time: difference between speech and

thinking rates

Too simple or too complex

Insufficient knowledge base to sort

information

Information overload

Assuming lack of relevance

Negative language attitude

Failure to take responsibility

Be prepared

Rested

Aware of biases

Open mind

Withhold judgments

Paraphrase

Question

Respond verbally and non-verbally

Pay attention to what you see

Pay attention to what is not being said

Introduction to the listening session

Eye contact

Nonverbal listening

Paraphrasing

Asking non directive questions

Refrain from advising

Appropriate interruptions

Speaker must have a story intricate enough to

stimulate questions.

Listener closes out the session

Public speaking voice

Listening is central to the communication

experience

No communication can be effective if a

listener is not willing to participate