listening: accurate receiving chapter 6 person to person
TRANSCRIPT
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Listening: Accurate Receiving
Chapter 6Person to Person
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Hearing refers only to the physical ability of your ears to pick up
sound waves.
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Listening is a four-step process of
sensing, interpreting, examining and
responding.
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Listening process
1. Sensing (hearing) what was said.
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Listening process
2. Interpreting what was meant.
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Listening process
3. Examining the statement.
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Listening process
4. Responding to it appropriately.
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Your responses serve as feedback to the sender. Based on
the feedback, the sender may continue, change, or stop the
message.
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Listening is the first communication skill
people learn.
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Purposes of Interpersonal Listening
“Interpersonal” means between people.
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Purposes of Interpersonal Listening
•To understand
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Purposes of Interpersonal Listening
•To understand•To provide support
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Purposes of Interpersonal Listening
•To understand•To provide support•To analyze
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Barriers to Listening
•External distractions
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Barriers to Listening
•External distractions•Internal distractions
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Barriers to Listening
•External distractions•Internal distractions•Your desire to talk
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Barriers to Listening
•External distractions•Internal distractions•Your desire to talk•Personal biases
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Barriers to Listening
•External distractions•Internal distractions•Your desire to talk•Personal biases•Conflicting demands
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Active Listening
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Active Listening
•Stay tuned in
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Active Listening
•Stay tuned in•Read nonverbals
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Active Listening
•Stay tuned in•Read nonverbals•Get prepared
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Active Listening
•Stayed tuned•Read nonverbals•Get prepared•Avoid distractions
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Active Listening
•Stay tuned in•Read nonverbals•Get prepared•Avoid distractions•Apply ideas to yourself
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Active Listening
•Stay tuned in•Read nonverbals•Get prepared•Avoid distractions•Apply ideas to yourself•Check out what is being heard
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Paraphrasing: replacing a person’s message in your own terms
Paraphrasing may be used to check your understanding of the intended message.
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Active Listening
•Stay tuned in•Read nonverbals•Get prepared•Avoid distractions•Apply ideas to yourself•Check out what is being heard•Know your effect on the sender