listening and observation final ppt
TRANSCRIPT
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I know that you believe you understand what you think Isaid, but I am not sure you realize that what you heard isnot what I meant!
Quote from a U.S. government official
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How many stops did the
train make?
Listen to the story your trainer hasto say!
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Listening skills is one of the most competent skills essential for anemployee to enter the workforce.
How Can Good Listening Skills Improve Your Performance at Work?
Good listening skills will help make you a more productive worker. They willallow you to:
understand assignments better and what your boss expects of you
build rapport with co-workers, bosses, and clients since everyone cravesunderstanding
show support for others
work better in a team-based environment
resolve problems with customers, co-workers and bosses
answer questions
uncover the true meaning of what others are saying
Listening for Career
Development
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Is anybody listening?Theprocess of receiving,
constructing meaning from,
and responding to spoken
and nonverbal messages.
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Symptoms of PLS
(Poor Listening Syndrome)Speakers will sound like a well oiled machine buzzing
along in some cornerTopics covered will hypnotize you into drowsy
submission
Acting skills can be improved by pretending to listen
Millions of thoughts from the MH 370 hitch to the
London Bridge can be analyzed
Time will flow effortlessly as you wander in
Wonderland
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Time-thought advantageWe listen badly because we are able to think so fast- 750
words/min versus speeches given at 175 words/min.
Use the time advantage to
1. Guess the speakers next point2. Identify the supporting evidence supplied
3. Engage in a mental recap approximately every 5 minutes
to reinforce learning/memory
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Listen and draw
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This is what your drawing
should look like
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Hearing vs ListeningMost people tend to be "hard of listening" rather than"hard of hearing!
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Hearing ListeningOngoing activity
Passive processHuman nature
Accidental
Involuntary
Effortless
Intermittent activity
Active process
Cultivable skill
Focused
Voluntary
Intentional
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HURIER Behavioral model
Inter pretingEvaluating
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Broken Telephone
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Instructions
Whisper the givenmessage to the closest ear
you find
The final person receivingthe message will pen it forall to see
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Keys to Active ListeningALWAYS
Eliminate distractions
Pay attention to the speakers tone and emotions
Exploit the Time-Thought differential
Remember the important points of the message
for future application, maybe even write them down.
WHERE POSSIBLE
Paraphrase the message to the speaker in order
to confirm your understanding.Repeat the message to help you remember what
was said.
Probe for missing information.
Clarify any points that you might not completely
understand.
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The number of steps in the staircase of yourblock
Number of seats in your college bus
Have you observed?ATLEAST THIS STATUE IN YOUR CAMPUS
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What do you see?
1. A GIRL
2. A WITCH
3. A MAN WITH ABIG MOUSTACHE
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ObservationsGood observation makes life a
bit easier
It includes asking questions,being non-judgmental, being open
to new ideas and experiences,
listening, and practicing positive
body languageHoning good observation skills
can lead to an advancement in
your career field and a wealth of
new opportunities
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What to observe??
Physical setting
Specific location, time of the day, day of the week
PeopleWhat do they look like? How are they acting? How many of them?
Specific ItemsWhy are they important? Brand Name? Colour? Texture?
RoutinesDid you notice any reoccurring patterns or routines? How oftendid they occur? Who was involved?
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How to observe?
Focus on the activity
Jot down the things or the key ideas you observe
Keep off distractions (Ex: Phone calls, eating, etc. )
Keep an eye on certain Numbers and Images
Document your observation immediately
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1. There is a representation of a face on one side of the coin
2. The Latin word "Dei" means "God
3. The coin was made by deeply religious people
4. The date 1722 is printed on one side of the coin which symbolizes
that it was made in that year
5. The face on the coin is a representation of the nation's president
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Advantages Direct measure of behaviour
Better mind body coordination
Easy to complete, saves time
Can be used in natural or experimental settings
Gives better perception
Better assessment for long-term memory
Leads to good listening ability
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Take a good look at this picture
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Can you answer?
1. The blue colour car turns to
the left or the right?
2. Name of the bank?
3. Emblem of the bank?4. Numbers depicted on the
building?
1. Right Turn
2. The National Bank
3. Horse4. 246
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Being open to new experiences
Practising good listening skills
Always asking questions to people or
in your mind
Looking at everyday life in a clear
mannerJudging people and their perceptions
Being open to new ideas
Great habits to adopt
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Have a look
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Which animal is missing?
How many balls did you see?
14
and find out?!?!
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Relevance to the Recruitment
ProcessListening and Observation skills are evaluated directly and indirectly throughthe various stages of the selection process be it for companies or institutionsof higher studies:
Aptitude Tests have questions that test ones observation skills these includevisual reasoning, data interpretation, sequence, reading comprehension andseries
English proficiency tests like BEC and IELTS have a separate Listening Sectionwith 25% weightage
Listening Skills is one of the 4 key skills evaluated in a Group Discussion.Observation of body language and other cues from fellow participants will comehandy!
Interviews require careful listening in a high pressure situation
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Tips to enhance
observation skillsSharpen your mind with memory
games
Pay attention
Have an open mind and think
critically
Observe new things often
Form connections
Meditate
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Skimming & ScanningSkimmingis a reading technique that can help you read more quickly and decide ifthe text is interesting and whether you should read it in more detail.
You can use the skimming technique when you want to identify the main ideasin the text.
Scanning is useful when you dont have time to read every word. This could bewhenyourestudying or looking for specific information from a book or article andneed to find it quickly.
You can use the scanning technique to look up a phone number, read throughthe small ads in a newspaper, or for browsing television schedules, timetables,lists, catalogues or web pages for information. For these tasks you dontneedto read or understand every word.
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How is skimming
different to scanning?The term skimming is often confused with scanning.
You skim a text to obtain the gist- the overall sense - of a piece ofwriting. This can help you decide whether to read it more slowly and inmore detail.You scan a text to obtain specific information. For example, to find a
particular number in a telephone directory.
Sometimes you can use both reading methods. After youve skimmed apiece of text to decide whether its of interest, you might then usescanning techniques to find specific information.
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Skim the
information in thelibrary catalogue to
answer thequestions in the
following slide
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1. The text is aimed at:a) Librariansb) Library usersc) Council workers
d) School students
2. Which category of video isnt listed?a) Educationalb) Exercisec) Filmd) Travel
3. What type of text is this?a) Informativeb) Descriptivec) Persuasived) Instructive
4. Which month is library month?a) Novemberb) Augustc) Septemberd) April
5. Members can also borrow CD-ROMs.a) Trueb) Falsec) The text doesnt say
Skim & Score
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Scan the information in the belowpassage and answer the following
questions
What is a phobia?
A phobia is an intense fear or feeling of anxiety that occurs only in a particular situation
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A phobia is an intense fear or feeling of anxiety that occurs only in a particular situationthat frightens you.
This might be something as seemingly logical as a fear of heights, or as illogical as a fear ofthe colour green. At other times you dont feel anxious. For example, if you have a phobia ofspiders (as millions of people do), you only feel anxious when theresa spider around, otherwiseyou feel fine.
About one in ten people have a significant phobia, although few people seek treatment.People develop phobias to all sorts of things. Each phobia has its own name. Some (of a very longlist) include:Musophobia fear of micePeladophobia fear of bald peopleAmathophobia fear of dustPnigophobia fear of choking or smothering
Maieusiophobia fear of childbirthHomichlophobia fear of fogArachibutyrophobia fear of peanut butter sticking to the roof of the mouth
Phobias make people avoid situations they know will make them anxious, but this canmake the phobia worse. A persons life can become increasingly dominated by the precautionsthey take to avoid a situation they fear. You may know theresno real danger and you may feel
embarrassed by your fear, butyourestill unable to control it. Itsbetter to confront your fears,even if itsin a very careful way or with the help of a trained therapist.
A phobia is more likely to go away if it began after a distressing or traumatic event.
Whatsthe treatment?Cognitive behavioural therapy a talking treatment where you learn all about the
thing or situation you are scared of and how to change your behaviour has a high success rate in
phobias. Your general practitioner can refer you.
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Scan & Score1. The purpose of the text is to ...a) give information about phobiasb) give instructions for people with
phobias
c) persuade people with phobias to seekhelp
2. A phobia ...a) happens to everyone when they are
frightened
b) happens only in certain situationsc) only happens to people who areanxious
3. Phobias ...a) are logical
b) are not logicalc) can be lo ical or not lo ical
4. The writer advises people withphobias to ...a) consult a psychotherapistb) avoid situations that make them
anxiousc) confront the fear rather than avoidit
5. What is the main message of thisarticle?
a) Some people have phobias and live infear of certain things
b) If you have a phobia you should see atherapist
c) What a phobia is and how to treat it
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Recently: We remember best what we heard last
Frequently: We remember what we hear most often
Impact: We remember most the things that are presented dramatically
Application: We remember most the things we have a use for
The Laws of Remembering
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We forget 50% of what we hear immediately
We forget 75% of what we hear within two monthsOf the 25% we do remember, only 60% is correct, plus we add
things that were never said in the first place!
The Laws of Forgetting
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Theprinciple of listening, someone has said,is to develop a big ear rather than a big
mouth.- Howard G. Hendricks
We are blessed with two
ears and one mouth!!!