listening skills. a. defining listening 1. hearing vs. listening - hearing is a physical process in...
TRANSCRIPT
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LISTENING SKILLS
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A. Defining Listening
1. Hearing vs. listening - Hearing is a physical process in which sound waves enter the ear, but listening is a skill. We only remember 25% of what we hear.2. Definition – a complex process that involves being mindful, physically receiving messages, perceiving, responding and remembering
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A. Defining Listening
3. Rate Gap We speak 120-180 words per minute but can listen 6 times that fast.
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B. Barriers to Listening
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B. Barriers to Listening
1. Message Overload – too much information
2. Message Complexity– too complicated or technical
3. Environmental Distraction – basically external interference
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B. Barriers to Listening
4. Preoccupation – internal interference
5. Lack of Effort- you simply quit trying
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C. Types of Listening
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C. Types of Listening1. Appreciative
– listening for enjoyment, like music or soothing sounds
2. Discriminative – listening for a specific sound
3. Empathic – listening to people talk about problems
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C. Types of Listening
4. Critical – listening to comprehend ideas and
information in order to achieve a specific goal 5. Deliberative
– listening to understand, analyze and evaluate a message in order to
make a decision
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D. Forms of Non-listening
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D. Forms of Non-listening
1. Pseudolistening – pretending to listen
2. Monopolizing – interrupting or shifting the conversation to yourself
3. Selective Listening – screening out things we’re not
interested in or with which disagree
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D. Forms of Non-listening
4. Defensive Listening – assuming the other person doesn’t like you and taking everything the wrong way
5. Ambushing – listening to attack
the speaker
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E. Improving Listening 1. Pay attention
2. Ask questions to clarify
3. Paraphrase the message – repeat in your own words to check accuracy
4. Write it down
5. Use aids to recall