listening to the future of hr - dan rasmus
TRANSCRIPT
The Future of Human Resources
Daniel W. RasmusAuthor, Listening to the Future
Put Your Future in Context© 2010 by Daniel W. Rasmus
Uncertainties
Western Digital Hughes
DanielWRasmus future‐of‐work.spaces.live.com
Education economist.com
newscientist.comconferences
Read, listen, read
NPR.org
FT.comCommunity
Share
Continuous Learning
Poetic Moments
Questions fromCustomers &Students
Read All About It!
listeningtothefuture.com
Career
DanHow I do my work
Wired.com
Uncertainties Scenarios
danielwasmus.wordpress.com
The Variables Collapsed into a Set of Values
One
Story
Continental Drift Proud Tower
Frontier Friction
Freelance Planet
Centralized“Top-Down”
Networked“Bottom-Up”
Borderless,Global
Bordered,Local/
Regional
http://www.prb.org/Articles/2006/ACriticalWindowforPolicymakingonPopulationAginginDevelopingCountries.aspx
Generation Blend
Baby Boom
Millennials
GenX
76 M
Government
CommunitiesFriends
Business partners
NeighborsFamily
Consumer Services
EducationWork
Hire Me, Hire my Friends
As of September 2009, 93% of American teens between the ages of 12 and 17 went online, a number that has remained stable since November 2006.
73% of online American teens ages 12 to 17 used an online social network website
Source: http://www.pewinternet.org/Reports/2010/Social-Media-and-Young-Adults/Part-1.aspx?r=1
Michelin spent about $100,000 on a virtual training environment for 200 employees in charge of developing Michelin’s global information system. Using Second Life provided “ a clear reduction in training time, as well as significant improvements in quality, learning results, user acceptance and user satisfaction.”
Training and Collaboration in Virtual Worlds, Heiphetz and Woodhill
About me
HP will lay off 9,000 workers over a multiyear period
while moving toward automation at its commercial data centers, U . S. technology giant has said.
Placeless Work
14M full-time, home-based freelancers and independent contractors in America by 2015 (IDC) – currently 12M
Matt BarrieCEO,
Freelancer.com
“For the last 60 years, humans have controlled software – now we’re getting to the stage where software can control humans.”
Source: NewScientist, 8 May 2010, “Become a wage slave to software”
20,000 Home Workers
Software watches people work.
YourWork Force
Consultants
Contractors
Employees Outsourcers
Partners
Customers
FreelancersContingent Staff
Source: Dan Dalton, Indiana University, Kelley School of Business as reported in CIO 15 January 2007
Intelligence Skills and Career Preferences
1. VerbalLinguistic IntelligenceWelldeveloped verbal skills and sensitivity to the sounds, meanings and rhythms of words
Skills Listening, speaking, writing, teaching.Careers Poet, journalist, writer, teacher, lawyer, politician, translator
2. MathematicalLogical Intelligence Ability to think conceptually and abstractly, and capacity to discern logical or numerical patterns
Skills Problem solving (logical & math), performing experimentsCareers Scientists, engineers, accountants, mathematicians
3. Musical IntelligenceAbility to produce and appreciate rhythm, pitch and timber
Skills Singing, playing instruments, composing musicCareers Musician, disc jockey, singer, composer
4. VisualSpatial IntelligenceCapacity to think in images and pictures, to visualize accurately and abstractly
Skills puzzle building, painting, constructing, fixing, designing objects Careers Sculptor, artist, inventor, architect, mechanic, engineer
5. BodilyKinesthetic Intelligence Ability to control one's body movements and to handle objects skillfully
Skills Dancing, sports, hands on experiments, acting Careers Athlete, PE teacher, dancer, actor, firefighter
6. Interpersonal Intelligence Capacity to detect and respond appropriately to the moods, motivations and desires of others
Skills Seeing from other perspectives, empathy, counseling, cooperating Careers Counselor, salesperson, politician, business person, minister
7. Intrapersonal IntelligenceCapacity to be selfaware and in tune with inner feelings, values, beliefs and thinking processes
Skills Recognize one’s S/W, reflective, aware of inner feelingsCareers Researchers, theorists, philosophers
8. Naturalist IntelligenceAbility to recognize and categorize plants, animals and other objects in nature
Skills Recognize one’s connection to nature, apply science theory to lifeCareers – Scientist, naturalist, landscape architect
9. Existential IntelligenceSensitivity and capacity to tackle deep questions about human existence, such as the meaning of life, why do we die, and how did we get here
Skills – Reflective and deep thinking, design abstract theoriesCareers – Scientist, philosopher, theologian
http://web.cortland.edu/andersmd/learning/MI%20Table.htm
Greater than 32M speakers
MandarinHindi
EnglishEnglishSpanish
TurkishPortuguese
Portuguese
ArabicBengali
Russian
Japanese
German
Punjabi
French Wu
Javanese
Korean
Vietnamese
English
Italian
MarathiMarathi
Telugu Tamil
Tamazight
CantoneseSindhi Min
Maithili
Polish
Ukrainian
PersianGujarati
Malayalam
Kannada
Source: http://en.wikipedia.org/wiki/Most_spoken_languages
French
A rabic ,club up, collaborate)تعاون communion, concur, conspire, cooperate, cooperation, cope, get together, joining, participate, pull together, team up, unite), إشتراك(implication, participation, partnership, subscription).
Romanian conlucrare (concurrence, co-operation), colaborare(concurrence, contribution, co-operation, team work), ajutor(abettor, accommodation, accomplice, aid, assistance, assistant, auxiliary, backer, backing, contribution, co-operation, help, helper, helpfulness, helping).
Japanese K atakana
がっさく (joint work), きょうどう (association, co-action, conduct, cooperation, guidance, instruction, joint, lead, sutra library, teaching), きょうりょく (cooperation, powerful, strong), きょうちょうしゅぎ, きょうちょ (co-authorship).
No common pattern emerging among languages.Some languages have 11 distinct sounds with which to make words, while others have 144. Sign languages have none. As sounds that were once thought impossible are discovered, the idea that there is a fixed set of speech sounds is being abandoned
Some languages use a single word where others need an entire sentence. In English, for example, you might say "I cooked the wrong meat for them again". In the Indigenous Australian language you would say "abanyawoihwarrgahmarneganjginjeng". The more we know about language processing, the less likely it seems that these two structures are processed in the same way.
Some major word classes are not found in all languages. English, for example, lacks "ideophones" where diverse feelings about an event and its participants are jammed into one word - as in "rawa-dawa" from the Mundari language of the Indian subcontinent meaning "the sensation of suddenly realising you can do something reprehensible, and no one is there to witness it".
Even plurals are not straightforward. The Kiowa people of North America use a plural marker that means "of unexpected number". Attached to "leg", the marker means "one or more than two". Attached to "stone", it means "just two".
Source: New Scientist, 29 May 2010, “6909 ways of Thinking” http://www.newscientist.com/article/mg20627621.000-language-lessons-you-are-what-you-speak.html
Africa
Asia
Europe
Middle East
North America
Latin America
Oceania/Australia
-0.10
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
0.90
-0.10 0.00 0.10 0.20 0.30 0.40 0.50 0.60 0.70
Source: http://www.internetworldstats.com/stats.htm Population compared to Internet penetration. Size of sphere represents % of global Internet usage.
Asia: Largest number of internet users yet low penetration compared to North America and Europe because it also represents largest global population centers
Perc
ent o
f Pop
ulat
ion
on In
tern
et
Percent of World Population
56% in US expect little change in next year51% no career advancement opportunity in current role81% not actively looking86% want a “secure and stable” position
Among the key findings:• The desire for security trumps
everything.• Employees understand they are
responsible for their long-term financial and physical health but they doubt their ability to take on this role.
• Mobility is at a decade-long low point, and many are sacrificing career growth for a secure job.
• Confidence in leaders and managers is disturbingly low.
How do we innovate from here?
“Learning for the 21st Century: A Report and Mile Guide for 21st Century Skills.” Partnership for 21st Century Skills, 2003. http://www.21stcenturyskills.org.Note: These recommendations are seconded by Levy and Murnane (op. cit), who write: “Good jobs will increasingly require some expert thinking and complex communication. Jobs that do not require these tasks will not pay a living wage.”
Source: Leadership Competency Survey, Institute for Corporate Productivity
MillennialsMyPod Generation
GenYBaby Boomets
Boomerang GenerationEchoBoomers
Be Flexible With Space and Time• Create engaging environments• Incorporate flexibility into work schedules, locations, and arrangements
(telework, work at home, and job share)
Create Opportunity • Integrate into a variety of projects, assignments, and career
opportunities• Create effective training and mentoring opportunities
Harness Talent• Leverage diversity• Effectively apply skills across a variety of roles• Capture and share “just-in-time” knowledge
Respect the Workstyle• Manage with collaborative team-based projects and a creative work
environment• Support the pursuit of outside activities, both professional and social
So far, very few executives in any kind of organization even realize that it is their job, to a large extent, to decide what kind of team is needed for a given job, how to organize it and how to make it effective.
Peter Drucker1994 Godkin Lecture, John F. Kennedy School of Government
Reputation systems
Collaborative filtering
Crowd Sourcing
Self-service, end-user
configured environmentsAutomation of
small tasks to free up time for
high-value activities
Connect people, not systems
0200400600800
1000
1200
1400
2003 2004 2005 2006 2007 2008 2009
1,167 1,197 1,162 1,259 1,276 1,306 1,320
HR Managers Total HR EmploymentSource: www.bls.gov
everybody knows everybody’s secrets
Kris Dunn May 2010 Page 50 – www.workforce.com
Humans can be extremely rational in ordinary circumstances. The minute you give them an MBA, though, they start using these forecasts and these financial tools in ways that contradict their own behavior.
Nassim Talebauthor of The Black Swan
March 2009 Cover Story
Do we have the skills required to monitor the workforce?
The virtuals…
$200 Billion in increased productivity
$190B in reduced real estate
100 hours per person not spent commuting
50M tons of greenhouse gas emissions cut
276M barrels of oil saves
$700 billon in savings to US businessSource: Telework Research Network (as reported in Inc., The Virtual Company, April 2010)
3.43.53.63.73.83.9
44.14.24.34.44.54.64.74.84.9
55.15.25.35.45.55.65.75.85.9
66.16.26.36.46.5
5 5.5 6 6.5 7 7.5 8 8.5 9 9.5
Skills
Talent
Performance
Health Care
Regulation
HR Strategy
Trust
Knowledge Leadership
Outsourcing
Generations
Talent
Leadership
Transparency
Generations
Workplace regulation
Employee loyalty
The role of automation
Performance measurements
Skills required for future success
Employee trust
Knowledge
The character of benefits
Natural disasters (physical or biological)
Forms of dispute resolution
Employment relationship
The effectiveness of incentive programs
The impact of sustainability
Innovation
Health Care
Aging population
The shape of globalization
US economic health
Eurozone economic health
China economic strength
India economic strength
Energy
Internet & feedback
Younger worker integration
Military action
Disruptive technology
Terrorism
0
1
2
3
4
5
6
7
0
1
2
3
4
5
6
7
Revenue/Budget Revenue/Budget
below $500,000
$500,001‐$999,999
$1M‐$25M
$25M‐$50M
$50M‐$250M
$250M‐$500M
$500M‐$750M
$750M to $1B
Over $1B
www.listeningtothefuture.com
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