listening with empathy
TRANSCRIPT
People should be more considerate with their cell phones use – Taylor Martin#emp4u
Seda Sookias Maurer
@SedaSMaurer
September, 2016
#emp4u
LISTENING WITH EMPATHY
AGENDA
• Who am I?
• Listening is an Art
• Are you Listening?
• Listening Physically
• Listening with Empathy
• Cultivate Listening with Empathy
• Summary
WHO AM I?
• An artist
WHO AM I?
• An artist
• A UX designer
WHO AM I?
• An artist
• A UX designer
• I am listening
LISTENING IS AN ART“Art is the elimination of the unnecessary.”
Pablo Picasso
Anthony Gormley’s Listening Sculpture
“Every act of creation is first an act of destruction.”
ARE YOU LISTENING?
• What is your level of engagement?
ARE YOU LISTENING?
Mind Reading Assuming what the other person feels or thinks
to the point of completing their sentences
Selfish ListeningYou always bring the conversation back to you and your life. You say
things like “I had that happen too” and “I know how you feel”
Checked out Your mind wanders when others talk
SelectiveYou listen only to the parts that interest you
• What is your level of engagement?
• What do you hear?
Listening Blocks
“ You can stop saying ‘uh-huh’! I stopped talking to you an hour ago!”
Being RightYou resist any communication that suggests that you should change
ARE YOU LISTENING?
• What is your level of engagement?
• What do you hear?
• What do you learn?
“Courage is what it takes to stand up and speak.Courage is also what it takes to sit down and listen.”
Winston Churchill
ARE YOU LISTENING?
• What is your level of engagement?
• What do you hear?
• What do you learn?
• Why should we listen?
“Seek First to understand, then to be understood.”
Stephen Covey’s version of
St. Francis prayer
LISTENING PHYSICALLY
• Attention
LISTENING PHYSICALLY
• Body language
• Attention
LISTENING PHYSICALLY
• Attention
• Body language
• Reinforcement
LISTENING WITH EMPATHY
• With an open mind
Empathy is
Seeing with the eyes of another,
Listening with the ears of another,
And feeling with the heart of another.
LISTENING WITH EMPATHY
• With an open mind
• Listen with Wonder
LISTENING WITH EMPATHY
• With an open mind
• Listen with Wonder
• Clarify your understanding
• Learn to Relax!
CULTIVATE LISTENING WITH EMPATHY
• Learn to Relax!
• Be in the now
CULTIVATE LISTENING WITH EMPATHY
• Learn to Relax!
• Be in the now
• Be patient
CULTIVATE LISTENING WITH EMPATHY
The weak can never forgive. Forgiveness is the attribute of the strong.
Mahatma Gandhi
CULTIVATE LISTENING WITH EMPATHY
• Learn to Relax!
• Be in the now
• Be patient
• Be forgiving
• Remain grounded!
• Listening is an art – Be the Best!
• Enjoy “now”
SUMMARY
To acquire knowledge, one must study; but to acquire wisdom, one must observe.
Marilyn vos Savant
• 7 Habits of Highly Effective People by Stephen Covey• The Power of Now by Eckhart Tolle• Thrive by Arianna Huffington• My Stroke of Insight by Jill Bolte Taylor, PhD• Presence by Amy Cuddy• You Can Heal Your Life by Louise Hay• The Art of Stillness by Pico Iyer• Emotional Intelligence by Ian Tuhovsky
CONTRIBUTING BOOKS
RELATED SITES AND ARTICLES
• https://www.mindtools.com/CommSkll/ActiveListening.htm
• http://www.neogaf.com/forum/showthread.php?t=1118384
• http://www.bodylanguageexpert.co.uk/communication-what-percentage-body-language.html
• http://www.crowe-associates.co.uk/communication-skills/effective-listening/
• http://www.psychotactics.com/art-retain-learning/
• http://www.getinfrontcommunications.com/10-listening-blocks-of-effective-communication.php
• Julian Treasures: 5 ways to listen better - You Tube