little tools that impact your business
TRANSCRIPT
2004 – Formed in 2004 as Malaysian registered private limited company
2008 – Received MSC Malaysia Status from Malaysian government, awarded for the contribution to ICT industry development
2010 - SME Rising Star AwardDisplayed great potential to become successful
players in the local and international market place.
2014 – Microsoft Partner
Why Cloud Computing Is Accelerating In The Enterprise?
Network Layer Security• Third Party Data Center• Secured Server Environment
– Advance Firewall Technology.– 99.7% available access to dedicated
bandwidth (DIA).– BGP 4 Multiple Redundant Network
Connectivity– 24x7 Network monitoring and alerts.
Security and safety
Physical access infrastructure
Cable care
Power
Regulated temperature
Facility Management system
Grounding system
Data Centre
Certificationdata center has been inspected and certified to be fit for their usage, by
•Singtel•KLSC •Bank Negara Malaysia•Citibank
Certificationdata center has been inspected and certified to be fit for their usage, by
•Singtel•KLSC •Bank Negara Malaysia•Citibank
How CRM makes customer services different?
Deliver a more personalised customer services
Leverage customer information to create a better experience
Dedicate customer experience professionals
Implement effective customer engagement strategies
Help team to be more productive by automating tasks and follow ups
Assess to important information anytime, anyway
• Collaborating with your team members on sales and customer relationships
• Help your team to be more productive by automating tasks and follow ups
• A great way to prioritize contacts and stay organized
• Reduce training cost
• Help your team to be more productive by automating tasks and follow ups
Performance Management
Implementation Focus Area
Database Management Activities Management Pipeline Management Customer Services Management
Email Marketing Customer Segmentation Reports & Analysis
How to Kick Start Implementation?
System and User Setting Up Data Import & Create User
User Training
Support & Follow Ups
Unlimited Phone & Emails Supports
Unlimited public workshop at our Klang or Penang Office
Firstlink Sdn Bhd
Total Solution forManagement , Sales & Marketing, Customer Services
Firstlink Sdn Bhd
If you have questions on this Pre-proposal, feel free to contact me at your convenience by email at [email protected] or by phone at 012 5253336. I will be in touch with you next week to arrange a follow-up conversation on the meeting.