live inspired - maryville university · maryville)university) when to contact the help desk! •...
TRANSCRIPT
LIVE INSPIRED!
LIVE TO LEARN!
MARYVILLE UNIVERSITY Your Help Desk!!Carmel McCain!Manager of User Services!!
MARYVILLE UNIVERSITY
Help Desk Information!
• Loca%on: Reid Hall, Room 1333 (Lower Level) • Phone Number: 314-‐529-‐9506 • Email: [email protected] • Hours: Monday-‐Friday 7:30am -‐7:00pm Saturday/Sunday 10:00am -‐ 4:00pm
2!
MARYVILLE UNIVERSITY
When to Contact the Help Desk!
• Email account issues • Computer issues (virus removal, an%virus soRware)
• Internet • Prin%ng • First line of contact for D2L and Portal issues
3!
MARYVILLE UNIVERSITY
Help Desk Process!
• First Call Resolu9on: When users call or visit the Help Desk every aXempt is made to resolve the service request while the user is on the phone or present.
• Escala9on: If an issue cannot be resolved while the person is on the phone or at the Help Desk, the %cket is assigned to the person who can best solve the issue. When the %cket is assigned, an email is sent to the technician informing them of the assignment. The assigned technician then works on the %cket and closes when finished. Referring Users to other IT staff: Help Desk staff will do their best to service the customer but there are %mes when the customer is directed elsewhere so that the appropriate personnel can assist. Examples of this include support for Desire To Learn (D2L)
4!
Account Activation!
• mylogin.maryville.edu
Account Activation - Password!
• Between 9 & 16 characters • Must contain at least 1: – LeXer (A-‐Z, a-‐z) – Number (0-‐9) – Special character (ie: ! * ~)
• NOTE: Cannot be @ # or space
• Must be different from 4 previous passwords
6!
MARYVILLE UNIVERSITY
Print Management Locations!
• University Library (3) printers • Reid Hall, Room 1337 Open Computer Lab (2) printers
• University Bookstore (1) printer Other campus loca%ons: • Lake St. Louis and the Sunset Hill campus, you can u%lize the printers in the computer labs.
7!
MARYVILLE UNIVERSITY
Maryville Portal!
8!
hXps://my.maryville.edu
MARYVILLE UNIVERSITY
Maryville Portal !
• What Can you do from the Portal – Check your mail and your Calendar – Access D2L courses – Read announcements – Access Maryville
• Register for classes • Check Financial Aid status • Advising resources
– Links to other Campus informa%on
9!
MARYVILLE UNIVERSITY
Maryville Portal!
• WEC Course Syllabi • Student Service Center – Forms and Instruc%ons
• Campus Directory • Public Safety – Sign Up for Saints Alert
10!
QUESTIONS!Ques%ons?
11!