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elsua That's a wrap! That was it for me for the last couple ofdays of live tweeting @ #sbf12 … Hope folks enjoyed it :)Going back to "normal"4:45 PM Jun 5th from Janetter for Mac

AnaDataGirl Advise on Cmnty Mngmnt by @johnstepper: ifyou care, contribute. Touché! #sbf122:56 PM Jun 5th from TweetDeck retweeted by elsua

elsua @MikeGotta I think they will! Otherwise they risk beingleft out by that giant network of networks inside thosecommunities #sbf123:18 PM Jun 5th from Tweetbot for iOS

elsua @chris_p_walker @krcraft @AnaDataGirl Actually,it isnot new! Online Facilitation (google it for more info) has beenthere since 80s #sbf123:15 PM Jun 5th from Tweetbot for iOS

elsua @mijori23 @rawn @TheCR Ohhh, that is a good one!Would be nice if we make it happen over time, planning to doso or here onwards #sbf122:54 PM Jun 5th from Tweetbot for iOS

elsua @ginotocchetti @bduperrin Absolutely! Yes, greatthought on looking into flows and openness to make themhappen… #sbf122:53 PM Jun 5th from Tweetbot for iOS

MikeGotta #sbf12 important for community managers tohave a "backstage" where they can share practices, onboardnew peers, how to handle issues, etc2:43 PM Jun 5th from TweetDeck retweeted by elsua

elsua RT @MikeGotta: @elsua this is why I lovefield/ethnographic studies :) live the story / In another lifethat’d’ve been for me, too! #sbf122:41 PM Jun 5th from Tweetbot for iOS

elsua @MikeGotta It is! Pretty much like they’d get to definetheir job role fitting / matching the businesses needs & thoseof the comm. #sbf122:37 PM Jun 5th from Tweetbot for iOS

elsua @MikeGotta I think you hit the nail on the head, Mike,about how dependent communities are from corporateculture to exist #sbf12

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2:36 PM Jun 5th from Tweetbot for iOS

elsua @dahowlett Yeah, the other day at Malpensa, tried tohave a coke from one of those vendor machines & didn’t falloff; never again! #sbf122:35 PM Jun 5th from Tweetbot for iOS

elsua @ginotocchetti @bduperrin That is very true, but thechallenge comes along when folks immersed into measuringinfluence ;) #sbf122:34 PM Jun 5th from Tweetbot for iOS

elsua @MikeGotta And I can give you numerous exampleswhere that model has failed badly, unfortunately, because oflack of change #sbf122:32 PM Jun 5th from Tweetbot for iOS

MikeGotta @elsua so, from a network perspective,community managers spend the day "closing triangles" :)connecting someone to someone else #sbf122:24 PM Jun 5th from TweetDeck retweeted by elsua

elsua @MikeGotta Absolutely! Acting as hubs of hubs ofconnectors helping find the right contacts & knowledge outthere, share it openly #sbf122:26 PM Jun 5th from Tweetbot for iOS

elsua @jspath55 @dahowlett True, too true! Will they everthough? Will we want them to eventually? #sbf122:26 PM Jun 5th from Tweetbot for iOS

elsua @ginotocchetti @bduperrin Influencing is a key term tohelp members become better at what they do! ;) #sbf122:25 PM Jun 5th from Tweetbot for iOS

albezln Passion+leadership+relevancy=that is how to build acommunity #sbf122:15 PM Jun 5th from HootSuite retweeted by elsua

elsua @dahowlett Probably, Dennis, but would you leavecritical, informed biz decisions down to them? If so, whathappens if it’s wrong? #sbf122:20 PM Jun 5th from Tweetbot for iOS

elsua @Raffiro It is presenting a good, fun challenge! Keepthose questions coming along! ;) #sbf122:19 PM Jun 5th from Tweetbot for iOS

elsua @johnstepper Making a great quality trait fromcommunity leaders / facilitators: generosity!! AMEN to thatone!! #sbf122:19 PM Jun 5th from Tweetbot for iOS

elsua @moehlert @MeganMurray Yeah, that!! With all of thetraveling you do, you should have been here, Mark! #sbf122:18 PM Jun 5th from Tweetbot for iOS

elsua @MikeGotta @tdebaillon Yes! Which is probably whenmanagers stop managing & instead facilitate work gettingdone #sbf122:14 PM Jun 5th from Tweetbot for iOS

elsua @peterreiser @johnstepper @MeganMurray @bduperrinYes, just like the one from Knowledge Manager .cc@maverickwoman #sbf122:13 PM Jun 5th from Tweetbot for iOS

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elsua @tdebaillon @MikeGotta mainly, because of that powerstruggle , happening again #sbf122:13 PM Jun 5th from Tweetbot for iOS

elsua RT @rawn: @MeganMurray mentioning @TheCR andthe #cmtybc here at #sbf12 // Yay!! :)2:08 PM Jun 5th from Tweetbot for iOS

rawn @MeganMurray: 1 Plan a rhythm of participation; 2demonstrate listening & response to members; 3 Asses andshare what you learned #sbf121:56 PM Jun 5th from HootSuite retweeted by elsua

elsua @MikeGotta @rawn the problem is that there aren’tenough of those good leaders, extending the ties, need a bitof more opening up! #sbf122:05 PM Jun 5th from Tweetbot for iOS

elsua @MikeGotta @tdebaillon It is definitely not all, by far,but a large chunk of it ;) #sbf122:03 PM Jun 5th from Tweetbot for iOS

elsua @peterreiser @MeganMurray Yes, sir! You are ON!! :)#sbf122:03 PM Jun 5th from Tweetbot for iOS

elsua @moehlert @MeganMurray it is! It’s what we have beendoing for decades!! #sbf122:00 PM Jun 5th from Tweetbot for iOS

elsua Best practices don’t work! @MeganMurray dixit Amen,sis!Build meaningful relationships:listen,practice empathy,beopen,fallible,HUMAN #sbf121:58 PM Jun 5th from Tweetbot for iOS

elsua Plan a rhythm of participation which includes multiplevoices, demonstrate active listening & response, assess &share what u learn! #sbf121:56 PM Jun 5th from Tweetbot for iOS

rawn @MikeGotta limitations of hierarchy tends to be in one-way flow of direction, hence compartmentalization #sbf12@elsua1:55 PM Jun 5th from HootSuite retweeted by elsua

elsua @peterreiser Hey, Peter, just heard you have beendoing some phenomenal piece of work on social analytics; I’dlove to know more :) #sbf121:54 PM Jun 5th from Tweetbot for iOS

elsua Loving @MeganMurray’s thought linking communitiesto embedded / social learning; back again to learning is work,work is learning #sbf121:52 PM Jun 5th from Tweetbot for iOS

elsua @tdebaillon @MikeGotta Like your wording of twisted inthis context, but it keeps coming up when defining that kindof work #sbf121:51 PM Jun 5th from Tweetbot for iOS

elsua @MikeGotta Traditionally hierarchies are governed bypower structures, not necessarily bad, but power corruptsinevitably #sbf121:51 PM Jun 5th from Tweetbot for iOS

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elsua @Historian @rawn Exactly! It is about helping themreach their true potential becoming better at what do already!Amplifying! #sbf121:48 PM Jun 5th from Tweetbot for iOS

elsua @MikeGotta But a hierarchy still govern with perhapsinaccurate motives: power, politics, control, etc. etc. #sbf121:47 PM Jun 5th from Tweetbot for iOS

elsua RT @thomaspichon: About 60% of employees aredisengaged says @meganmurray #sbf12 / Wonder how manyOrgs. are themselves… #sbf121:46 PM Jun 5th from Tweetbot for iOS

elsua Primary cause of online communities getting together:connectedness! Amen to that! Work will happen as a result ofit! #sbf121:45 PM Jun 5th from Tweetbot for iOS

elsua @krcraft Awww, thanks much, Kelly! Greatlyappreciated, glad you are finding it helpful! :-) #sbf121:44 PM Jun 5th from Tweetbot for iOS

elsua @ginevrafidora The pleasure was all mine, Ginevra!Look forward to interact more and see what happens ;)#sbf121:43 PM Jun 5th from Tweetbot for iOS

elsua @dahowlett Not much, and guess we need a bit of abreather from what “machines” have done for decades!#sbf121:42 PM Jun 5th from Tweetbot for iOS

elsua Something showing up on @MeganMurray’s pitcherneed more when facilitating communities: emotion, sentiment;passion, really ;-) #sbf121:41 PM Jun 5th from Tweetbot for iOS

elsua Programmatic engagement: communicate, support,capture, respond to feedback; build relationships, discoveropportunities #sbf121:40 PM Jun 5th from Tweetbot for iOS

elsua On stage now the super smart @MeganMurray sharingher experiencing on the art of stewarding online communities!Loving it! #sbf121:39 PM Jun 5th from Tweetbot for iOS

elsua @ekolsky Awww, thanks a bunch, man! Likewise! Veryrefreshing and much appreciated! But you still need tobreathe ;) #sbf121:38 PM Jun 5th from Tweetbot for iOS

elsua @oliviepaul @bduperrin Hibernate is a great concept aswell and love the interaction to get them going: act! #sbf121:37 PM Jun 5th from Tweetbot for iOS

elsua @Historian @rawn It doesn’t & that is part of the issues!How they keep ignoring their biggest competitive advantagein their comms #sbf121:36 PM Jun 5th from Tweetbot for iOS

elsua @hermanclicq Ohhh, excellent! Will check it out after Iam done with #sbf12 Great to know other alternatives!1:35 PM Jun 5th from Tweetbot for iOS

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elsua @TIM_Official That is just fantastic! Right there, youpacked the true traits of getting work done around networksand communities #sbf1212:54 PM Jun 5th from Tweetbot for iOS

elsua @Ale_Donadio That is a great point! Eventually, wehave our very own customers & need to figure out how we rgoing to delight them #sbf1212:53 PM Jun 5th from Tweetbot for iOS

elsua @stemax73 Thanks very much! Glad you could join usand much appreciated the interactions from the audience!Really inspiring! #sbf1212:49 PM Jun 5th from Tweetbot for iOS

elsua @barthox @bduperrin ROFL!! Not old enough, I amafraid, although some times my body reminds me otherwise!;-P #sbf1212:43 PM Jun 5th from Tweetbot for iOS

enterprise20 #sbf12 - First interview in our series with SocialBusiness Enthusiasts at SBF12: Emanuele Quintarelli,OpenKnowledge: http://t.co/sMHWkhpp11:24 AM Jun 5th from Tweet Button retweeted by elsua

elsua @Ale_Donadio It is, but remember what I said, we needto keep educating our bosses on making that transition, too &earn their trust #sbf1212:39 PM Jun 5th from Tweetbot for iOS

elsua @Todi73 @iugi77 Sure thing! Here is the tag for onlinecommunity facilitators > #cmgr lots of great stuff sharedacross over there! #sbf1212:37 PM Jun 5th from Tweetbot for iOS

elsua @TheCR @rawn That is very right & accurate, andguess at some point the conversation needs to flourisharound it; needed to evolve #sbf1212:36 PM Jun 5th from Tweetbot for iOS

elsua @Raffiro Awww, thanks a lot for that! Much appreciatedthe interactions from the audience as well! You folks werefantastic!! #sbf1212:35 PM Jun 5th from Tweetbot for iOS

elsua @maverickwoman Absolutely! We have never managedknowledge in the past, not going to start now!How can umanage what you don’t know? #sbf1212:31 PM Jun 5th from Tweetbot for iOS

elsua @Ale_Donadio True, but at to what point does yourmanagement line manage the work you do on a daily basis;bet not much anymore ;) #sbf1212:30 PM Jun 5th from Tweetbot for iOS

elsua Thanks much everyone for superb interactive sessiontoday on online communities & communitybuilding! Slidewarewill be shared soon! #sbf1212:29 PM Jun 5th from Tweetbot for iOS

elsua RT @MikeGotta: @elsua all communities are networksbut not all networks are communities #sbf12 / Exactly! Greatpoint often overlooked!!10:08 AM Jun 5th from Tweetbot for iOS

elsua Whoahhhh! What Ana amazing vibe from the morningkeynotes!! Too bad me wifi was not holding up! Must blog

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highlights for them! Lunch! #sbf1210:07 AM Jun 5th from Tweetbot for iOS

elsua RT @MikeGotta: Learning how to cultivate and mobilizenetworks cuts across many of these points #sbf12 / +1!Networks may not be comms…10:05 AM Jun 5th from Tweetbot for iOS

elsua Loving how @ekolsky mentioned the future of work iscoming through communities! Where collaboration happens!Perfect segway ;) #sbf1210:04 AM Jun 5th from Tweetbot for iOS

elsua @AnaDataGirl hehe buenos dias, nos vemos en ellunch, verdad? :) #sbf1210:03 AM Jun 5th from Tweetbot for iOS

elsua Focusing on three things: segmentation, metrics, ANDtechnology is not a solution, it aids the solution! Amen!! It’s anenabler! #sbf1210:03 AM Jun 5th from Tweetbot for iOS

elsua Decisions you need to make: identify the right people,into the right place, all related to engagement :) getting theright value #sbf1210:01 AM Jun 5th from Tweetbot for iOS

elsua @prem_k @ekolsky Well, I am sure we can lobby himand @absolutesubzero about it ;-)) hehe #sbf1210:00 AM Jun 5th from Tweetbot for iOS

elsua Firewall inhibits engagement and collaboration … littlegem on a packed slide, but what a great point! :) #sbf129:59 AM Jun 5th from Tweetbot for iOS

elsua @AnaDataGirl Amen to that, lady! I have been sayingthat already for a long while! Glad the world is catching up! ;-)hehe #sbf129:58 AM Jun 5th from Tweetbot for iOS

elsua @prem_k @ekolsky I know! He is rocking the stage! Forreal!! #sbf12 worst part? The wifi is not holding up to share histhoughts across! :(9:58 AM Jun 5th from Tweetbot for iOS

elsua Collaboration is the final destination! Indeed, it is! It isthe game changer! #sbf129:54 AM Jun 5th from Tweetbot for iOS

elsua @ekolsky now talking about the CollaborativeEnterprise! It is not the final answer either! Collaboration is nota journey, but… #sbf129:52 AM Jun 5th from Tweetbot for iOS

elsua Engagement is a whole myth on its own! Does notexist! All about cross-channel, better integration &optimization! Strong words! #sbf129:50 AM Jun 5th from Tweetbot for iOS

elsua In the customer world, there is no customer loyalty,they only want coupons and buy stuff cheap! WOW!! Canrelate ;) #sbf129:48 AM Jun 5th from Tweetbot for iOS

elsua @b1an @ekolsky It surely was! We had a great time and

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it showed when I showed back online this morning! Ouchie!#sbf129:48 AM Jun 5th from Tweetbot for iOS

elsua Connected enterprise is all about engagement andtrust, but it needs to be put together, across channels, notjust social! :) #sbf129:47 AM Jun 5th from Tweetbot for iOS

stemax73 A definition of social enterprise by @ekolsky#sbf12 http://t.co/qcqkUGnp9:45 AM Jun 5th from Twitter for iPad retweeted by elsua

MeganMurray "educate your bosses, join with others"Become part of the solution instead of bowing to the problem.#sbf129:39 AM Jun 5th from Janetter for Mac retweeted by elsua

elsua 90% of customer interactions are happening offline,only 10% would go social… in 10 or 20 years still the same! :)hehe #sbf129:45 AM Jun 5th from Tweetbot for iOS

elsua On stage now, another huge rush coming along,@epolsky on stage! On defining a social enterprise :) #sbf129:43 AM Jun 5th from Tweetbot for iOS

elsua What a rush w/ @stevedenning!! That’s what I wastalking about yesterday & folks thought I am pessimistic! Ha!Quite the opposite! :) #sbf129:42 AM Jun 5th from Tweetbot for iOS

MeganMurray There's been a good deal of 'speaking truth topower' going on here in Milan. A story I love. We've got workto do. #sbf129:35 AM Jun 5th from Janetter for Mac retweeted by elsua

bduperrin Before starting day #2 at #sbf12, yesterday'spresentation by @rawn http://t.co/ZtsjsGx3 and @sYsIphehttp://t.co/IJsCnXkB8:15 AM Jun 5th from Seesmic Desktop retweeted by elsua

elsua RT @mgaewsj: @stevedenning mentioning #kanbanand #Scrum at #sbf12 #agile ! @ourfounder would be veryproud, indeed! W00t!!9:40 AM Jun 5th from Tweetbot for iOS

elsua None of this is all new, what is new is doing all of this atonce! Social interaction alone is not going to make it happen,new chng #sbf129:37 AM Jun 5th from Tweetbot for iOS

elsua Shift from command and control to conversations,commands kill inspiration, innovation, so does money! Peer topeer conversations! #sbf129:35 AM Jun 5th from Tweetbot for iOS

elsua Shift from value to values, human values: radicaltransparency, to help build trust! One of the biggestchallenges, IMO, for #socbiz #sbf129:35 AM Jun 5th from Tweetbot for iOS

elsua Dynamic linking, building teams on the fly to get the jobdone, become more agile, nimble, where flow rules ;) #sbf129:33 AM Jun 5th from Tweetbot for iOS

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elsua RT @MeganMurray: When in doubt, Drucker. #sbf12 :) /Oh gosh! We keep seeing his wisdom all over the place! Wenow need to make him proud ;)9:32 AM Jun 5th from Tweetbot for iOS

elsua Radical management is all about delighting thecustomer! Make them successful on what they already dobest! #sbf129:31 AM Jun 5th from Tweetbot for iOS

elsua The only valid purpose of a firm is to create a customer… once again Peter Drucker dixit :) #sbf129:30 AM Jun 5th from Tweetbot for iOS

elsua @jhagel getting a mention on both the Shift Index andThe Power of Pull, both of them essential readings tounderstand the changes #sbf129:29 AM Jun 5th from Tweetbot for iOS

elsua Traditional management of biz just doesn’t scale overtime! Companies not surviving beyond 15 year range :( #sbf129:28 AM Jun 5th from Tweetbot for iOS

elsua @mjayliebs Yes, suppose it is all in finding & striking abalance of combining both of best worlds #sbf129:27 AM Jun 5th from Tweetbot for iOS

elsua Ecosystem: purpose of the firm is to make money,managers act as controllers of individuals, main value isefficiency, directives #sbf129:26 AM Jun 5th from Tweetbot for iOS

elsua This is all about an ecosystem, where you can replacethe playing parties, but the challenge is on changing theecosystem itself #sbf129:24 AM Jun 5th from Tweetbot for iOS

elsua 20th century biz were driven by power & authority,should 21st century biz become social? … probably ;-) heheavoid frustrating custs #sbf129:22 AM Jun 5th from Tweetbot for iOS

elsua 3 basic forms of human interaction: social, money andauthority, in all countries, all cultures, social is allergic to theother two! #sbf129:21 AM Jun 5th from Tweetbot for iOS

elsua Money kills social, so does power, overstructuring,authority #sbf129:20 AM Jun 5th from Tweetbot for iOS

elsua Firms that frustrate us won’t survive us! Oh dear, sowhy do we still have them? Social is fragile, just like we are ;-)#sbf129:19 AM Jun 5th from Tweetbot for iOS

elsua Joining the social grid & streams for Day Two of#sbf12, finally hooked up into the wifi & joining@stevedenning on Radical Management9:18 AM Jun 5th from Tweetbot for iOS

elsua Ok, that's it! Speeches for tomorrow's breakout sessionon #cmgr are now done & rehearsed!! Off to get a good nightsleep now :) #sbf1210:56 PM Jun 4th from Janetter for Mac

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elsua @philippeback @barthox @Axyome W/ the slightdifference the amorphous crowd is getting fired in massivenumbers & w/o coming back #sbf125:25 PM Jun 4th from Janetter for Mac

elsua @philippeback @barthox @Axyome Indeed,whichreminds me I need to go offline now again to keep diggingthat well of knowledge & food @ #sbf125:22 PM Jun 4th from Janetter for Mac

elsua @philippeback @barthox @Axyome Except that, again,it's not happening as often as it used to, meaning jobvacancies being available #sbf125:20 PM Jun 4th from Janetter for Mac

elsua @philippeback @barthox @Axyome Except that those"secure" jobs are no longer as secure or as many as whatthey used to be #sbf125:18 PM Jun 4th from Janetter for Mac

elsua Time to freshen up a bit now, & get ready for tonight'sdinner w/ event speakers & Open Knowledge folks :) #sbf125:09 PM Jun 4th from Janetter for Mac

elsua @bduperrin So perhaps we should deal with earning theowner's trust to share it across vs. fighting them along, eh? ;-)#sbf125:07 PM Jun 4th from Janetter for Mac

elsua Ohhh, and apologies to everyone out there for theexcessive twitterrhea today! Hope it was helpful! :) #sbf12#twitterOFF3:44 PM Jun 4th from Tweetbot for iOS

elsua And that concludes an excellent thought provoking DayOne at #sbf12 Time now for some offline networking! And abeer or two! Much needed!3:43 PM Jun 4th from Tweetbot for iOS

elsua Why do we keep looking at local culture as aroadblock, when by embracing it & celebrating will make usall MUCH richer? #sbf123:42 PM Jun 4th from Tweetbot for iOS

elsua Managing knowledge is managing people @bduperrindixit … Hummm not sure I’d agree! Can’t manage what youdon’t know, can you? ;) #sbf123:40 PM Jun 4th from Tweetbot for iOS

elsua @ekolsky hahaha I wasn’t referring to ya, my friend!Was just thinking about the audience! It hasn’t been like thatbefore! #sbf123:36 PM Jun 4th from Tweetbot for iOS

elsua I wonder where flexibility, understanding & caring forthe other person’s culture will be key to #socbiz & biz ingeneral … #sbf123:32 PM Jun 4th from Tweetbot for iOS

elsua @jimworth Whoahhhh! Thanks for counting! Phew!Thank goodness I was gone for most the morning! Haha#sbf123:29 PM Jun 4th from Tweetbot for iOS

elsua RT @jimworth: We r starting to gather tweets, pics,posts from #sbf12: http://t.co/8uL6Zur4 It's a wiki, make itbetter /Yay!! Thanks, Jim!

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3:28 PM Jun 4th from Tweetbot for iOS

elsua @eric_andersen @GautamGhosh Right! Think that ismore down to number of tweets per hour, to avoid spam#sbf123:27 PM Jun 4th from Tweetbot for iOS

elsua @eric_andersen @GautamGhosh Yes, indeed! But thereis no way I have done 1,000 tweets over here today with mostof the day offline! #sbf123:25 PM Jun 4th from Tweetbot for iOS

elsua @MartijnLinssen Gave it a short break and it is backagain! #sbf12 wonder for how long! ;)3:25 PM Jun 4th from Tweetbot for iOS

elsua @eric_andersen @GautamGhosh Yes, there is! Youneed to give it a few minutes & it’s back in business! :) #sbf123:25 PM Jun 4th from Tweetbot for iOS

elsua @Greg2dot0 @twitter ROFL!! You wish! Except that Idon’t have your favourite email client with me over here :-P#sbf123:24 PM Jun 4th from Tweetbot for iOS

elsua @GautamGhosh Apparently there is! Still today mid-2012 hasn’t got it sorted out such silliness! What a downer! :(#sbf123:23 PM Jun 4th from Tweetbot for iOS

elsua @bjoern_n giving a shout to @ShakespDaughter onhow connect.BASF adjusted to multiple cultures,needs &wants for success .cc @twiliew #sbf123:22 PM Jun 4th from Tweetbot for iOS

elsua Ahhh, gotta love it! @twitter just told me I exceeded mydaily limit of tweets! F*ck that! Seriously! How silly is that? :-//#sbf123:20 PM Jun 4th from Tweetbot for iOS

elsua RT @techguerilla: @SThielke @elsua I touch on it herehttp://t.co/R81HupuG #socbiz #sbf12 / Off to Pocket to readlate! Thanks!!3:19 PM Jun 4th from Tweetbot for iOS

elsua @techguerilla Definitely, but still allowing for thosecultures to flourish on their richness, integration & flexibilitykey #sbf123:18 PM Jun 4th from Tweetbot for iOS

elsua @techguerilla Amen, like for almost every other countryelsewhere! It’s interesting how often it is overlooked! Yetcritical #sbf123:16 PM Jun 4th from Tweetbot for iOS

elsua Loving how @bjoern_n brought empathy when talkingabout multiple corporate cultures to help #socbiz sink in…indeed! Stop competing! #sbf123:03 PM Jun 4th from Tweetbot for iOS

elsua @SThielke @techguerilla Depends on what country youwould be making that statement, Sebastian ;-) #sbf123:02 PM Jun 4th from Tweetbot for iOS

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elsua @techguerilla I know! So why do we keep pushing for itforwards, regardless where you may well be? #sbf123:00 PM Jun 4th from Tweetbot for iOS

elsua @PierGLive Indeed! And we keep thinking most of thisknowledge work is new, eh? may be, not really ;-) #sbf122:59 PM Jun 4th from Tweetbot for iOS

elsua And yet we see how most of the #socbiz coming fromUS encourages a unified culture world wide, & it won’t workeventually #sbf122:58 PM Jun 4th from Tweetbot for iOS

elsua @bjoern_n @bduperrin @tdebaillon on a panel now oncorporate local cultures and #socbiz starting w/ Q on howsocbiz forces 1 culture #sbf122:57 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Not to worry, thoughteveryone would benefit from the exchange and glad we did!Keep having fun! :) #sbf122:54 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Bookchapters,someone said to me not long ago!That’s fine! It’s thegood stuff that matters going out #sbf122:53 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel No worries’ Thomas!Thanks much for the great exchange! It’d help me get backinto #sbf12 & live tweet more!2:51 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Long is good! Says onewho gave up on mini-blogging LOL #sbf122:51 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel You can say that twice!But also what an opportunity to get it right this time around,eh? ;) #sbf122:50 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel But that one wouldneed further digging through a blog post! Not enough w/ 140characters ;) #SBF122:48 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Indeed! Which is why Ihave a few issues with the urban approach of cities vs.villages! #sbf122:48 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Yes! To a point! Butthen again very same key messages altogether! ;) #sbf122:47 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Small is relativelyeasier to manage, although different beasts, but they couldlead the charge! #sbf122:46 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Saw it this morning ona couple of keynotes and scary how close it’s coming to #kmEven same mottos! #sbf122:45 PM Jun 4th from Tweetbot for iOS

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elsua @infocloud @tdebaillon @jhagel Which proves we maynot be inventing anything new, but re-inventing the wheelonce again! #sbf122:44 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel but is that because bizjust wants to keep trying as everyone else is, w/o gettingmuch out of it? #sbf122:43 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel 4 years later and still asrelevant as ever! How many of those biz have stocked aroundSocial & going #sbf122:42 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel But you have got toadmire their willingness to try harder & see where it wouldtake them eventually #sbf122:38 PM Jun 4th from Tweetbot for iOS

elsua Missing the p0rn links on the #sbf12 tweet stream…where is the love? :-P #sbf122:37 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Yes! You know, thatconcept of the Beyond One Year club is just so spot on!Honeymoon is over, then? #sbf122:34 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Yes,but Apple’sobsession w/ customer experience is sickening &delightful!Why they don’t need social #sbf122:34 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Something that youlearn by doing, going down? You stand up and try again, andagain, and again! #sbf122:31 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Back to that quarter byquarter mentality vs. long term thinking. Look at Toyota & howthey came back #sbf122:31 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Surely agree with youon the case for being adaptive! Which in both casesmentioned it didn’t happen #sbf12 I2:29 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel They didn’t work reallyhard to revert the tide, or? #sbf122:28 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel According to the bizworld, they will be the winners, because those are the onesfolks would remember #sbf122:27 PM Jun 4th from Tweetbot for iOS

elsua RT @bduperrin: People never act rationnaly always, sowhy an organization made of people would ? @rawn #sbf12 /Robots r us ;) #sbf122:26 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Still, if we r off tochanging biz as we know it, competition is part of theecosystem; makes u better #sbf12

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2:25 PM Jun 4th from Tweetbot for iOS

elsua @ITSinsider @tdebaillon @infocloud @jhagel Hey, I justcan’t wait to see you again at #e2conf !! It’s been too long!!#sbf12 Missed ya!2:24 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Hoping they will helpshake the round for the remaining ones to come around,before they would win ;) #sbf122:23 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel That is just fine,Thomas! Got another 30 years to retire! I can wait from it ormove along with it! #sbf122:21 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud @jhagel Indeed, and why wewould need to up the game & move forward from the fluffybunny FB ;) #sbf122:21 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel But no matter howhard the competition, you r still the ones who knows the mostabout your stuff #km #sbf122:20 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud @jhagel Just like we did w/email, then the Web, we need those standards! We didn’t forIM & see where we are #sbf122:19 PM Jun 4th from Tweetbot for iOS

elsua RT @Gilberto_Dallan: That’s email tennis #sbf12http://t.co/Sn9vS4bO / @Demeto’s back at it again!! #noemail#lawwe #sbf122:18 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Never mind the issuesrelated to privacy which would get them in big trouble overhere in Europe #sbf122:16 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Those who justblogged for buzz, hype & fake fame; they moved on, thevalued blogging remained intact #sbf122:16 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Which speaks of thenon-existent openness, transparency in the #socbiz world;too ironic, eh? #sbf122:15 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Can’t wait for that!Same thing that happened w/ blogging & now look where it is;-)) #sbf122:13 PM Jun 4th from Tweetbot for iOS

elsua RT @Gilberto_Dallan: What excite CEO #sbf12http://t.co/rEZu0IcL / Very eye opening seeing today’s convos;-)) #sbf122:12 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel 1) Those who strive forthat social biz transformation, 2) those who are there for yourmoney! #sbf122:10 PM Jun 4th from Tweetbot for iOS

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elsua @infocloud @tdebaillon @jhagel And I just can’t wait forthat one to die a slow and painful death into oblivion ;-)#sbf122:09 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Exactly! Just like wegot two eyes, we have got two ears, too! See and listeningwalking hand in hand #sbf122:08 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel But the beauty ofwhere the challenge is, for sure! No-one said it was going tobe easy, right? #sbf122:05 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud @jhagel Because it is easier tograsp RED & GREEN, right? Little critical thinking in there! :-((#sbf122:03 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Yes, we keepobsessing w/ measuring that influence as a way to set upincentives to divide #sbf122:02 PM Jun 4th from Tweetbot for iOS

elsua @ClaudeSuper ROFL!! I actually bumped into a shortarticle on the topic & got it on my blog drafts … coming up! :)hehe #sbf122:01 PM Jun 4th from Tweetbot for iOS

elsua @raibaz probably, the problem is when you are the onewearing it to be on their side ;-P #sbf12 there is another way.Change is hard, I know2:00 PM Jun 4th from Tweetbot for iOS

elsua @bduperrin I am actually thinking about doing that &bring a pair of scissors with me to help out w/ that! Haha#sbf121:59 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud @jhagel Yes, I think we all knowwhere we need to start, yet, we don’t do it; it shows! Requiresmore effort! #sbf121:59 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel But you & knowmeasuring influence is the hardest thing ever, if not possibleat all, so why bother? #sbf121:58 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel They probably don’tcare either! They have got what they wanted: overhyped buzz.Time to move on #sbf121:57 PM Jun 4th from Tweetbot for iOS

elsua One signal we’re just becoming a bit too comfortableon #socbiz … too many suits & ties compared to 3 to 5 yearsago :-P #sbf121:56 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Oh my!! That has beenmy most repeated phrase this morning! Too important &perhaps too late already #sbf121:54 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Deleted mine since I

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didn’t want to compete w/ those I trust, know & work w/;don’tneed to justify it #sbf121:53 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel that is part of theproblem, but worst part is that it’s allowed by the biz ANDincentivised! #sbf121:52 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Gosh! Indeed! Isn’t itfunny how the biz world turns around & around all over! Old isnew, new is old #sbf121:51 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Because we keepfocusing on the social technology, vs. it’s purpose, focus &goal, around you #sbf121:50 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Exactly! It introducescompetition amongst each other! Perfect way for biz to divide& conquer!! #sbf121:49 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel We know that! ButOrgs. do not necessarily feel same way, opposite rather;that’s why I deleted mine #sbf121:48 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Right, but eventually,would permeate through the complexity of the org. if HRwould allow it #sbf121:47 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud @jhagel ROF!! It is not a hoax,but we are making it look like, time & time again! ;-P #sbf121:46 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Exactly! And yet wekeep seeing Orgs. asking their employees to build “their knoutinfluence” or else #sbf121:45 PM Jun 4th from Tweetbot for iOS

elsua RT @infocloud: @elsua @tdebaillon @jhagel Theproblem with analytics is using them for good andunderstanding them / Instead of bad #sbf121:44 PM Jun 4th from Tweetbot for iOS

elsua @nate__kelly @rwang0 @GautamGhosh But that maywell be because you are following he wrong network(s)altogether ;) hehe #sbf121:44 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel And I bet that is justthe beginning, seeing the huge amount of job roles &responsibilities out there #sbf121:43 PM Jun 4th from Tweetbot for iOS

elsua @philippeback @barthox @Axyome And why we needto nurture against that risk avert mentality, it’s all a learningexperience :) #sbf121:42 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Yes, but I suspectwhen they have them they won’t be sharing the outcomes forbetter decision making #sbf121:41 PM Jun 4th from Tweetbot for iOS

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elsua RT @rwang0: Answer: http://t.co/FQQlIhHe RT@GautamGhosh: @elsua what’ll happen when ActivityStreams overload happen in the future? #SBF121:39 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud @jhagel Indeed, although wewould need to figure out what we are going to do w/ the“enemies” ;-) hehe #sbf121:39 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel Yes, but thoseAnalytics and Management tools should be available toeveryone, not just a few #sbf121:38 PM Jun 4th from Tweetbot for iOS

elsua @KMHobbie I will! Think it won’t be pretty, but feel itmay be needed ;-) Stay tuned! #sbf121:37 PM Jun 4th from Tweetbot for iOS

elsua @ceciledemailly @absolutesubzero @cecildijoux@bduperrin Hiya! We missed ya and we surely will, not toworry! :) hehe #sbf121:36 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel do we make adistinction though between efficiency and effectiveness?Starting to think we should #sbf121:36 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel But it’s all part of themindset eventually & how *you / we* would want to changethings #rebelsatwork #sbf121:07 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud @jhagel But management willhave an issue with “managing” it, versus leading it byexample #sbf121:02 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon Because we kept abusing it left& right to kill our very own productivity w/ political & bullyinggames! #sbf121:02 PM Jun 4th from Tweetbot for iOS

elsua @GautamGhosh Well, that you haven’t done a good jobin managing your social flow! You now have the control =unfollow ;) #sbf121:01 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @Socialcast and I bet we willkeep adding pressure to it for it to become mainstream! .cc@rrogershere #sbf1212:58 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon @jhagel & put a stop to iteventually, because after all info *is* power, specially, themore at the top! #sbf1212:57 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon Exactly! And we had it there allalong! *cough* email *cough* LOL #sbf1212:56 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud I think we may have beenexperiencing the latter one already … ;-) #sbf1212:56 PM Jun 4th from Tweetbot for iOS

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elsua Activity Streams fuel conversations & interactions, addscontext to work, makes digital work visible #owork #sbf12#transparency #openness12:55 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon and that is a good thing, IMO;diversifying is essential to address vast majority of needs#sbf1212:54 PM Jun 4th from Tweetbot for iOS

elsua #sbf12 Recognition, openness, dialogue, participation& transparency is key to #socbiz @oscarberg dixit … Amen,brother!! #sbf1212:53 PM Jun 4th from Tweetbot for iOS

elsua @philippeback @Axyome @barthox Great question!Perhaps they feel they can get their problems addressed &fixed eventually #sbf1212:52 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon the well known obsession ofNot Invented Here and that other one of “owning” stuff!Arrrggghhh #sbf1212:51 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud Probably is up & above is notcomfortable with giving out that autonomy that easily, sadly.cc @jhagel #sbf1212:50 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon yes! Because to Biz it is notsitting higher up on the priority list & it shows: no $$$, noresources #sbf1212:49 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon And back to over complicatingthings, matching @oscarberg’s thoughts: complexity helpsproductivity drop #sbf1212:48 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon Because they just don’tconform to match our needs for basic UIs to get the job done,remove the hurdles #sbf1212:47 PM Jun 4th from Tweetbot for iOS

elsua @prem_k @f_redant Echo chambers are good! Theyhelp you understand you have become far too comfortable &need to shake it off! #sbf1212:46 PM Jun 4th from Tweetbot for iOS

elsua Whoops just noticed I got far too distracted on thetweet stream & we are off to @oscarberg’s session onknowledge work is broken #sbf1212:46 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud Eventually redefining ur day today work and using social technologies as enabler of thechange, not the goal #sbf1212:44 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon Oh, yeah, and here are theOrgs. trumping those efforts w/ silly, 20th century security“guidelines” #sbf12

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12:43 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @infocloud More than a backslash is justabout having another opportunity of getting it right & moveinto #smartwork #sbf1212:42 PM Jun 4th from Tweetbot for iOS

elsua @prem_k @TelcoMatrix & why we need to move onfrom that tech drivel that is distracting us into the learning bit,embedded into work #sbf1212:40 PM Jun 4th from Tweetbot for iOS

elsua @prem_k @f_redant I wouldn’t think it’s a problem, it’sthe journey in itself that matters, and why we are all in here, todefine it #sbf1212:39 PM Jun 4th from Tweetbot for iOS

elsua @infocloud @tdebaillon Absoutely! Which is funny howthings turn around though, because we look at everything, butsimplicity #sbf1212:39 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @vanderwal And more than complication, Iwould think friction as well, which eventually turns into costreduction :-( #sbf1212:33 PM Jun 4th from Tweetbot for iOS

elsua @prem_k @TelcoMatrix Tech is an enabler, even socialtech, so social learning would be more about work = learning,learning is work #sbf1212:33 PM Jun 4th from Tweetbot for iOS

elsua @TelcoMatrix @prem_k But they still fail to deliver, like Ihave expericed recently for both of them! As examples…#sbf1212:32 PM Jun 4th from Tweetbot for iOS

elsua @prem_k @f_redant It is, but if u notice, it works wellwhen having both as part of the ecosystem, as an integralpart of who we are #sbf1212:31 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal @tdebaillon ROFL!! That will teach you forthe next time, matey! :-P lots of great commentary to fit in the#sbf12 stream :)12:30 PM Jun 4th from Tweetbot for iOS

elsua @TelcoMatrix It is not! Keep saying … by the time youneed to reach to cust. service, you are already too late!!#sbf12 Fix it sooner!12:29 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal @tdebaillon But is it complex because ofthe landscape we have or because we need to think differentthan ever before or? #sbf1212:29 PM Jun 4th from Tweetbot for iOS

elsua @GautamGhosh Yes! Excellent annotation, even whenSocial Technologies were not even mentioned! :) #sbf1212:28 PM Jun 4th from Tweetbot for iOS

GautamGhosh @elsua First requirement of a social business?Passionate, engagement employees. Ingredient: Trustingempowering co. culture #socbiz #SBF1212:25 PM Jun 4th from TweetDeck retweeted by elsua

elsua @vanderwal Yes, I know! Although I have been thinking

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about it & not so sure anymore; would need to blog itthough… Grrr #sbf1212:27 PM Jun 4th from Tweetbot for iOS

elsua @prem_k @TelcoMatrix And why active social learningis so key to kick things off and eventually adjust to newbehaviors of openness #sbf1212:26 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal @tdebaillon Indeed, which is why i’d’veloved seeing you tweet from public account to RT ya!Tremendous insights, Thomas! #sbf1212:25 PM Jun 4th from Tweetbot for iOS

elsua @TelcoMatrix Not sure about GOOG, but re: Apple,different game: they r obsessed w/ customer exp., thereforedon’t need cust service #sbf1212:24 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal Oh, yeah, well, they will have to, for real!This is going to take a whole lot more thinking than doing toget it right! #sbf1212:22 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal Nice one! Perhaps we are all looking intocomplicated vs. complexity, when it should start w/ the latter#sbf1212:21 PM Jun 4th from Tweetbot for iOS

elsua @TelcoMatrix True, but if you, as a brand, can’taddress that need, problem, they won’t care much about you& they’ll tell you #sbf1212:20 PM Jun 4th from Tweetbot for iOS

elsua RT @bduperrin: Tasks in a social business #sbf12http://t.co/UNzZzsKk / +1! Task Centric Computing FTW!!12:19 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal what @ekolsky mentioned as crosschannel integration vs. just multi-channel; no longer scalable,effective enough #sbf1212:16 PM Jun 4th from Tweetbot for iOS

elsua Customers can’t care less about your brand; they caremore about “how can you fix my problem / need” … Amen tothat one! :) #sbf1212:15 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @vanderwal @ekolsky And here we r goingback to basics,just like he mentioned of what things were like10 / 15 years ago #sbf1212:14 PM Jun 4th from Tweetbot for iOS

elsua For those who might be interested:http://t.co/ZBY9n5JC #smartwork #sbf1212:13 PM Jun 4th from Tweetbot for iOS

elsua On stage now @rawn talking about effectiveness &productivity in a Knowledge Economy, reminding me of a blogpost I wrote a while ago #sbf1212:12 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal and Open, which is altogether where youcan claim how you may not need social tools to eventually live#socbiz #sbf1212:10 PM Jun 4th from Tweetbot for iOS

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elsua @tdebaillon @vanderwal @ekolsky & there it goes ourintentions for simplying our work lives, when we are doingquite the opposite! #sbf1212:08 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal The problem is that they are also hiding onsocial; checked my last blog post I shared on the topic…revealing! #sbf1212:07 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal Amen to that one! Something I, too, myselfhave been experiencing far too often w/ the lack of… #sbf1212:06 PM Jun 4th from Tweetbot for iOS

elsua @tdebaillon @vanderwal @ekolsky Back to key issueabout educ. & not just on social tools, but on essentialcustomer service skills #sbf1212:05 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal That was the same exact question I asked& why @ekolsky mentioned how education & right crowd arekey! #sbf1212:04 PM Jun 4th from Tweetbot for iOS

elsua @TheBeanCast @katmandelstein Terrific! No rush! Cancertainly wait till I come back from #sbf12 … would be lookingforward to it! Thanks!12:03 PM Jun 4th from Tweetbot for iOS

elsua @rodet Oh, would love to see some of that, whenready! Sounds like the perfect match! :) #sbf1212:01 PM Jun 4th from Tweetbot for iOS

elsua @vanderwal I agree! And I think that is the point@ekolsky was trying to make effectively! #sbf12 too difficult totrack all though12:01 PM Jun 4th from Tweetbot for iOS

elsua RT @rwang0: communities are the cheapest way toprovide service @ekolsky #custserv #nextgen #cxp #sbf12#socbiz /but could also cost you +11:59 AM Jun 4th from Tweetbot for iOS

elsua Loving how @ekolsky hammers it down why it’s timefor you all to move off Facebook; liberate yourself from theyoke! .cc @rwang0 #sbf1211:54 AM Jun 4th from Tweetbot for iOS

elsua @rodet Brilliant! That includes the Social Web or justinternally focused? #sbf1211:52 AM Jun 4th from Tweetbot for iOS

elsua Ohhh, for FB it is 72 hours … oh dear, one otherhighlight word I forgot to mention from today so far:depressing! :-P #smartwork #sbf1211:51 AM Jun 4th from Tweetbot for iOS

elsua How about that? It takes about 48h to fix a customerissue when it takes 24h through email; there it goes theimmediacy of Social #sbf1211:50 AM Jun 4th from Tweetbot for iOS

elsua RT @rwang0: My right not to be tracked or Brands aredumb if they drive traffic to Facebook #privacy #sbf12 / +1!@ekolsky confirming it :)11:49 AM Jun 4th from Tweetbot for iOS

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elsua Collaborate with customers begins right at the heart ofthe matter: co-creation! Yes!! #sbf1211:48 AM Jun 4th from Tweetbot for iOS

elsua Never thought there would be such a close connectionbetween mashups and #scrm; who would have thought?Anyone doing mashups still? #sbf1211:46 AM Jun 4th from Tweetbot for iOS

elsua @katmandelstein @TheBeanCast Ohhh, interesting! Ihave’t but would love to read more about it, or learn moreabout? Links please? #sbf1211:45 AM Jun 4th from Tweetbot for iOS

elsua Customer, process, agent w/ end to end efficiency andeffectiveness index! :) Loyalty, satisfaction, performance,readiness, training #sbf1211:44 AM Jun 4th from Tweetbot for iOS

bduperrin six trends in customer service by @ekolsky : socialcrm, cross channel, customer experience management,mashups, collab enterprise #sbf1211:39 AM Jun 4th from Seesmic Desktop retweeted by elsua

elsua Still musing about the incredibly thought provokingsession from @jhagel this morning on how we may have justbecome too comfortable #sbf1211:42 AM Jun 4th from Tweetbot for iOS

elsua From multi-channel, into cross channels as anevolution, and fully integrated :) #sbf1211:41 AM Jun 4th from Tweetbot for iOS

Raffiro @ekolsky is funny and entertaining but my thoughtsgo to the poor translator running like hell to keep his pace atspeaking #sbf1211:38 AM Jun 4th from Twitter for iPad retweeted by elsua

elsua Communities will be the future of cust. service,customers gathering together to share their experiences :)communities will effort #SBF1211:39 AM Jun 4th from Tweetbot for iOS

MarkTamis @ekolsky 66% of companies have no processesto connect social media service to customer records #SBF12 11:36 AM Jun 4th from Plume for Android retweeted by elsua

elsua @ekolsky bringing us all down to earth getting a touchof reality sharing the poor state of cuts. service & social: goodstuff!! #sbf1211:36 AM Jun 4th from Tweetbot for iOS

elsua You don’t have to rush into social, from this morning,Social is precious, let’s not ruin it! Smarter work FTW! :)#sbf1211:34 AM Jun 4th from Tweetbot for iOS

elsua Will be blogging morning highlights, but a fewkeywords: change is hard, but inevitable; old is new, new isold, & #rebelsatwork #sbf1211:32 AM Jun 4th from Tweetbot for iOS

elsua Looks like wi-fi is back, just right after lunch & ready for1st of breakout sessions w/ @ekolsky on the way we willcomplain… #sbf1211:29 AM Jun 4th from Tweetbot for iOS

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Snap Bird has matched

300 tweets

500 searcheddating back to the afternoon of

May 26th

elsua @dahowlett Not really, you need to look right at theheart of the matter, Dennis: monopolies are not healthy#sbf1211:27 AM Jun 4th from Tweetbot for iOS

elsua @dahowlett @MarkTamis And the choice is not to payHUGE amount of money for crap wi-fi! Disgrace is on thehotel / provider :-// #sbf128:53 AM Jun 4th from Tweetbot for iOS

elsua oh dear, it looks like the hotel wifi, not provided by theevent, just collapsed! Apologies everyone, going offline for awhile #sbf128:35 AM Jun 4th from Tweetbot for iOS

Demeto #sbf12. Later today I'll be talking about "The socialCEO: How to get CEO commitment to #socbiz & #e20"8:11 AM Jun 4th from Twitter for BlackBerry® retweeted by elsua

elsua @mgillet @dahowlett Yes, sir! Getting off to the rightvibe! Ad Dire Straits was not that bad either! :-P #sbf128:19 AM Jun 4th from Tweetbot for iOS

elsua Oh oh… looks like the individual wifi from the hotels*cks pretty badly! Apologies for patchy live tweeting…#sbf128:17 AM Jun 4th from Tweetbot for iOS

elsua And now Depeche Mode is playing! Whoahhhh! Yeah,baby! Gotta love that! About to start any minute… #sbf128:11 AM Jun 4th from Tweetbot for iOS

elsua And here we are, about to kick-off #sbf12 and ready forsome live tweeting while blast from the past (Gotta love the80s!) is playing!7:59 AM Jun 4th from Tweetbot for iOS

elsua Here we go! Up & running already, about to head toevent venue for a superb couple of days on #socbiz insightsat #sbf12 … Can't wait! :)7:09 AM Jun 4th from Janetter for Mac

absolutesubzero Excited to open the Social Business Forum2012 in a few hours. Recharge your batteries and join us fortwo memorable days of insights #sbf1210:28 PM Jun 3rd from HootSuite retweeted by elsua

elsua @gsiemens You will be missed, too!! Weather iscompletely different from where you were in town! Better foroffline conversations #sbf1210:59 PM Jun 3rd from Janetter for Mac

elsua @gsiemens It surely is! More packed than ever before &celebrating a healthy 5th anniversary! Hoping for many moreyears to come,too! #sbf1210:58 PM Jun 3rd from Janetter for Mac

elsua ♺ @MeganMurray Grateful to @absolutesubzero forlining up dinner for 15. Wonderful time // Indeed, and what alovely dinner it was! #sbf1210:57 PM Jun 3rd from Janetter for Mac

elsua That's it! Unpacking done, checking back at homedone, freshened up a bit done, too! Off to dinner w/ the#sbf12 peeps! Heading to Marriott5:35 PM Jun 3rd from Janetter for Mac

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elsua ♺ @absolutesubzero The Social Business Forum 2012is officially sold out! Thanks to all of you and see you onMonday! #socbiz #sbf12 / +1!!!11:22 AM Jun 2nd from Janetter for Mac

rwang0 @elsua try this one. Brands are dumb if they drivetraffic to Facebook http://t.co/XlI6lKrW #socbiz #sbf128:29 AM May 30th from TweetDeck retweeted by elsua

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