livechat 2008

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Business Instant Messenger

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Page 1: Livechat 2008

Business Instant Messenger

Page 2: Livechat 2008

About us1. ISV of business communication software based

on IM technology.2. Developed products:

Contact Center – sales support Communicator – business messenger Chat Server – communities building

3. Established in 20024. 25 people team (including 12 developers)

Page 3: Livechat 2008

Business modelWe provide two types of licenses:

SaaS (Software as a Service) – license hosted on LIVECHAT Software’s servers

CORPORATE – incorporated on client’s own server

Page 4: Livechat 2008

Contact CenterContact Center software helps to develop internet sales, to minimize service costs and to guarantee client’s satisfaction. The customer receives new channel to communicate with the company.

On the following slide we present you the operator’s application used for providing customer service.

Page 5: Livechat 2008

Contact Center - chart

Operators Customers

Company website

Chat invitation

Customer chats with an operator

Page 6: Livechat 2008

Contact Center Active invitation Customer’s recognition Chat button Autoinvitation File sending Remote desktop access WWW browsing Chat for the customer without software installation Real-time client monitoring Multi-operator conferences

Page 7: Livechat 2008

Live chat software marketLive help solutions appear at most internet services or web store websites, becoming sales and service support:

In 2005 Forrester stated, that number of cart abandonments exceeds 50% Average conversion rate is below 3%Live chat solutions allow companies to move toward the client actively, influence their behavior and increase the conversion rate. Forrester forecasts, that until 2010, 55 mln of private users will be shopping online; e-commerce share in sales shall double and reach 13% US online sales channels shall reach 14% increment per year during the next 5 years, starting with 172 mln USD in 2005 and reaching 329 mln USD in 2010.

[1] Forrester http://www.forrester.com/

Page 8: Livechat 2008

Business instant messengerLIVECHAT Communicator gives an opportunity to optimize the communication between all employees within company and with all external partners.

Central contact sharing and archiving chat history within company Communication with public IM protocols (MSN, ICQ, GG) Multi-operator online conferences Metacontacts, many channels lead to one contact Secure SSL connection Business and private contact groups Management panel via WWW browser All accounts’ and employees’ rights management

Page 9: Livechat 2008

Communicator - chart

Page 10: Livechat 2008

Worldwide online distributionOur software is already available to download at over 300 software portals…

… and it will be over 500 by the end of 2008

Page 11: Livechat 2008

Cooperation with DigitalRiverCooperation with DigitalRiver (Nasdaq: DRIV), world outsourcing e-commerce leader, started in June 2006.

Over 40,000 customers, including: Symantec, Microsoft, Adobe, Motorola, Boston Acoustics, H&R Block, Novell, Autodesk, Nuance, CompUSA, Newegg.com, BestBuy.com and Staples.com.

Obligations upon the contract: E-distribution, Affiliate program Sale via USA online sales channels

Page 12: Livechat 2008

Our customers

Page 13: Livechat 2008

Contact

LIVECHAT Software S.A.ul. Komandorska 53A/6B53-342 WroclawPolandtel.: +48 71 780 20 50fax: +48 71 780 20 51email: [email protected]: livechatinc.com