living labs methodologies

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Directorate-General

for the Information

Society and MediaUnit F New Infrastructure Paradigms

and Experimental Facilities

Advancingand applying

Living Labmethodologies

An update on Living Labs for user-drivenopen innovation in the ICT domain

J U L Y

European

Commission

Informat

ion

Societyand

Media


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Living Lab

methodologiesAn update on Living Labs for user-drivenopen innovation in the ICT domain

J U L Y

European

Commission

Informat

ion

Societyand

Media


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LEGAL NOTICE

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Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. Advancing and Applying Living Lab methodologies. . .. Open innovation and Living Lab methodologies. . . . . . . . . . . . . . . . . . . . . . . . .

.. Networking Living Labs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.. Applying Living Lab methodologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.. Advancing and piloting Living Lab methodologies . . . . . . . . . . . . . . . . . . . . . .

.. Future Living Lab related pilots under the CIP . . . . . . . . . . . . . . . . . . . . . . . . .

.. Living Labs and Te Future Internet Public Private Partnership . . . . . . . . . . .

. Project fact sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apollon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PreCo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Fireball . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Dehems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Save energy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

arget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CO-LLABS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GAINS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Table ofcontents


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Even in the th century, Sir Francis Bacon argued thatknowledge could be gained by testing ideas throughexperiments. It was the birth o modern science. Sincethen, technology has developed in dimensions that noteven Sir Francis could have predicted. Nevertheless,there is still a need or aster market take-up and locallyadjusted products and services.

User-driven open innovation is one way to dealwith market ragmentation and obstacles. Newmethodologies, such as Living Labs, have made theinnovation process more effi cient by bridging the gapbetween R & D and market entrance, supporting betterand aster take-up o R & D results. Open innovation isconsidered a mainstream process o innovating today,which contributes to enabling small and medium-sizedenterprises (SMEs) to create Lead Markets by overcomingexisting barriers on various local and regional markets.

Under the IC policy support programme o theCompetitiveness and Innovation Programme (CIP)and the IC programme o the Seventh FrameworkProgramme (FP), the European Commission supportsseveral projects with strong elements o user-centricopen innovation and Living Lab methodologies. Te

European Network o Living Labs (ENoLL) initiatedunder the Sixth Framework Programme (FP) is a keyenabler or exploiting synergies among open innovationrelated activities.

In several current Communications by the EuropeanCommission, the high potential o user-driven innovationis highlighted: In the Public private partnership on theFuture Internet under the IC Programme as well as inthe theme on open innovation or uture internet enabledservices in smart cities under the CIP Programme, Living

A public-private partnership on the Future Internet.

Communication from the Commission to the European Parliament,

the Council, the European Economic and Social Committee and the

Committee of the Regions. Brussels, October .

Labs have an instrumental and mediation role to play inconnecting technology push and application pull. Beingan integral part o city innovation ecosystems, whichare considered important catalysts or experimentingand validating new Internet technologies, services andplatorms, Living Labs are ideally positioned to ull thisrole.

Beyond that, industry-led initiatives or IC innovationare also becoming crucial in the context o the recentlypublished Digital Agenda or Europe .

Tis brochure is an update o the recent publicationLiving Labs for user-driven open innovationand includesa selection o ongoing dynamic activities and projects inthe eld o open innovation by advancing and applyingLiving Lab methodologies.

Mrio Campolargo

Digital Agenda for Europe.Communication from the Commission

to the European Parliament, the Council, the European Economic

and Social Committee and the Committee of the Regions.

Brussels, May .

Foreword


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1 Advancingand Applying LivingLab Methodologies

.. Open innovationand Living LabmethodologiesUser-driven open innovation methodologies have madethe innovation process more effi cient by bridging the gapbetween R & D and market entrance, supporting betterand aster take-up o R & D results. Tese methodologiesare rapidly becoming the new mainstream method oinnovating.

Living Labs are examples o useul open innovationenvironments in real-lie settings. User-driven innovation

is ully integrated in the co-creative process o newservices, products and societal inrastructures.

Due to the ast and successul evolution o the LivingLab movement, this lealet has been produced asan addendum to the brochure Living Labs for user-driven open innovation An overview of the Living

Labs Methodology, activities and achievements,

January .

Te Inormation Society and Media Directorate-Generalo the European Commission (Inormation Society andMedia DG) is promoting user-driven open innovationmethodologies in its research, development andinnovation programmes along three dimensions.

Networking Living Labs

and exchanging best

practices across Europe

Applying Living Lab

methodologiesin ICT and CIP projects

bridging the gap to the market

Advancing and piloting

Living Labs methodologiesin the ICT domain

across borders


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.. NetworkingLiving LabsTe European Network o Living Labs (ENoLL), oundedin , with members (in ), acilitates thecooperation and exploitation o synergies between themembers by offering networking possibilities, derivingand sharing benchmarking experience, sharing bestpractices, providing services and tools, and accessingdifferent kinds o user communities, both in terms odifferent domains and geographical locations allowingor bottom-up creation a a single market or services.

During the spring o under the Spanish Presidency, aourth wave o members will join the European network.Te ENoLL international non-prot association wascreated in January , with its seat in Brussels. As a legalentity, this association ensures a range o proessionallymanaged services or its members.

ENoLL builds the basis or the other two dimensionso open innovation related activities in the InormationSociety and Media DG. New RD and innovation projectsnd suitable open innovation partners through thenetwork and at the same time have access to a broad poolo experiences and best practices relevant to them. Foradvancing and piloting Living Lab methodologies in theIC domain across borders, small groups o Living Labsthat are part o ENoLL with similar or complementaryproles join orces to pilot new concepts.

Te oundation o ENoLL and its expansion has beenand is continuously supported through the IS/IC

programme and other programmes. Under the objectiveFuture Internet research and experimentation, onesupport action stimulates networking o Living Labsand the Future Internet research communities towardsbringing the nal end-user in the loop in large-scaletrials .

More ENoLL information available on openlivinglabs.eu


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.. Applying LivingLab methodologiesMany recently started research, development andinnovation projects under the IC, CIP and otherprogrammes include Living Labs as partners and apply

Living Lab methodologies in order to bridge the gap tothe market. Below are some representative examples owhat role Living Labs are playing in such projects.

PreCo

PreCo is unded under Objective . Generalaccompanying measures o the IC / workprogramme and aims at supporting public authoritiesin undertaking pre-commercial procurement actions,which stimulate innovation by engaging market suppliersand end-users. Te role o Living Labs in the project isto bridge the gap between technology innovation andthe market. Living Labs can provide a demand-drivenapproach by engaging all key actors across the process,

Information Society and Media DG unit responsible: F New

Infrastructure Paradigms and Experimental Facilities (http://ec.europa.

eu/livinglabs/).

with a user-centric ocus. Cities or regions serve as testmarkets or implementing new and innovative productsand technologies. Both suppliers and end-users areinvited to take part in the pre-commercial procurementprocess. Te project will cooperate with ENoLL whenconsolidating best practices.

Dehems

Te Dehems project is unded under Objective .IC or the environmental management and energy

effi ciency o the IC / work programme andaims at developing and testing an energy managementsystemor domestic use, which monitors the way energyis consumed. Te role o Living Labs in the project is toenable a series o iterative piloting and testing o energyequipment in the homes o the users. Te readings areed into a web page that will display the householdusage and give advice on energy reductions. Te openinnovation process allows households to set targetsand run comparisons against others in the network andurther improve the equipment itsel.

Information Society and Media DG unit responsible: H ICT

for Sustainable Growth (http://cordis.europa.eu/fp/ict/sustainable-

growth/).


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GAINS

Te Galileo advanced innovation services (GAINS)project, unded under the Cooperation specicprogramme (transport), support to Galileo and theEuropean Geostationary Navigation Overlay Service(EGNOS), under Objective .. Research and innovationin GNSS o the Seventh Framework Programme,aims at implementing effective Galileo downstreamapplication innovation services and coordinating themby implementing an innovation highway as a seamlessprocess on a European scale. Te role o Living Labs

in the project is to use open innovation environmentsprovided by ENoLL that will help the project develop anew set o satellite-based user-riendly services.

Responsible: European GNSS Supervisory Authority (http://gsa.europa.eu/).


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.. Advancingand piloting LivingLab methodologiesSince , the Inormation Society and Media DG

has promoted and piloted user-driven open innovationmethodologies in the IC policy support programme othe competitiveness and innovation programme (CIP)and the IC work programmes.

CO-LLABS

Te CO-LLABS thematic network is unded underObjective . Experience sharing on IC initiatives orSMEs o the CIP IC-PSP work programme andpromotes the wide adoption o IC-based Living Labservices and practices, allowing SMEs to improve theirinnovation capabilities and processes, and urthermoreto become part o open innovation environments. Tenetwork brings together a selection o Europes mostadvanced Living Labs with regional SME innovation-oriented organisations to exchange practices and deriveplans or specic pilots in areas such as e-health, energy,media, e-business and e-inclusion.



eu/livinglabs/).

Apollon

Te Apollon pilot project is unded under Objective .Sharing o best practice across European Living Labsincluding SMEs as key user- and provider-participantso the CIP IC-PSP work programme and aims atdemonstrating the added value o cross-border Living Labnetworks by setting up our European pilots in the areaso homecare and independent living, energy effi ciency,e-manuacturing and e-participation. Each experimentocuses on a specic cross-border harmonisation andnetworking aspect:

the homecare solution is piloted in a local LivingLab and transerred to others in order to determinewhat kind o ecosystem, value network and commonapproach needs to be established to carry out cross-border pilots;

the energy effi ciency experiment is developing acommon benchmark ramework that will be used in allLiving Labs in the experiment to assess the scalability othe Living Lab network;

in the e-manufacturing pilot, each domain-specicLiving Lab is using a common technical platorm,to ascertain to what extent the use o the platorm



eu/livinglabs/).


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Fireball

Te Fireball coordination action is unded underObjective . Future Internet experimental acilitiesand experimentally-driven research o the IC /work programme. Te project aims at coordinating andaligning methodologies and approaches in the domainso Future Internet research and experimentation (FIRE)

LivingLab

LivingLab

LivingLab

Testbed

Testbed

Testbed

Urbansetting

Urbansetting

Urbansetting

test-beds and user-driven open innovation towardssuccessul innovation in smart city environments.Fireball will urther establish effective orms ocooperation across the Future Internet innovationvalue chain, creating synergies and cooperation practicesamong different research and innovation communitiesrelated to the Future Internet. Te goal is to establishcommon processes and methodologies and share theassets o the different stakeholders. Te beneciaries othe Fireball results will be cities, the FIRE and LivingLab communities, as well as policymakers at regional,national and European levels that develop strategies toexplore the Future Internet and user-driven innovationor the benet o social and economic development.

acilitates the creation o services between LivingLabs, and investigates i it stimulates new orms ocollaboration between different partners;

the e-participation pilot transers and integrates severallocally tested applications into the different LivingLabs active in the network, and test how integrated

e-media technologies can encourage e-participation.Te project will improve Living Lab harmonisationand collaboration across borders, demonstratingLiving Labs as enablers or SMEs to create lead marketsby overcoming existing (legislative, nancial, socialand cultural) barriers on the ragmented markets inEurope.


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Networked smart cities as a fertile playground for.

exploration. In the above trend towards commonopen platorms, cities have gained an importantrole. Many cities in Europe and across the worldsignicantly invest in common platorms or Internet-based services cutting across groups o applicationdomains o importance or them to become smartcities. Again the situation can be best describedas ragmented. Tough cities are networked incity networks, due to different local situations andregulations, most developments are local to theindividual cities. As neither the individual applicationareas nor individual cities have the resources and thepotential to address this issue alone, it is necessarythat applications and cities connect, share bestpractices, join orces and exploit synergies to becomethe pathnders or this new wave o technologies andservices.

Open innovation as the key driver for this.transformation. User-driven open innovationmethodologies or ecosystems, such as Living Labs,have enormous potential in bridging the innovationgap between technology development and therapid active use o new Internet-based services. Aspart o the city ecosystem, Living Labs engage theusers early in the human-centric and participatoryideation and innovation process. Tis allows oldand new technology and service providers to betterdiscover new and emerging behaviours and patternso use. By being networked across Europe, LivingLabs can bridge language barriers and expose thecross-border similarities and differences, a crucialelement i platorm and service development is to

succeed. With broad technological expertise, theyassess in a businesscitizensgovernmentacademiapartnership, at an early stage, the socioeconomicimplications o new technological solutions byvalidating innovative services, business models,processes and value networks.

.. Living Labsand Te FutureInternet PublicPrivate PartnershipTe Internet has become a global critical inrastructureand a remarkable catalyser or innovation and growth.

Policy debates addressing the Internet o the Future areramed by two main considerations:

i) How to leverage the Internet as a tool to radicallyenhance exibility and sustainability o public or privatebusiness processes, as two mega-trends governingmodern economies and societies;

ii) How to address the limitations o orty years oldarchitecture: the Internet was not designed to supportthe current and uture blossoming o services and usages.Afer three revolutions, the limitations o its originaldesign (e.g. perormance, scalability, security, trust,mobility and broadband support) are becoming evidentin the ace o exponential usage trends.


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Te Communication A Future Internet Public PrivatePartnership (FI PPP) puts orward consistent steps,under a single, structured and sustained initiative, inorder to provide European Internet stakeholders with theopportunity to both investigate different technologicaloptions and to put them at work to make economies,business processes, inrastructures and societies

smarter and more sustainable.

Te goal o the FI PPP is twoold:

a) to strengthen and urther expand the competitiveposition o the European IC industry, with specialregard to sectors as telecommunication, operators, mobiledevices, sofware and service, content and media;

b) to contribute to the irreversible policy trend towardsa more sustainable society, by demonstrating that keybusiness processes can be made smarter through tighter

integration with Internet capabilities. In order to helpclosing the traditional gap between R&D and innovation,the FI PPP combines a medium-term market pullapproach driven by the needs o policy applications, witha technology push approach matching the researchagenda o major European technology suppliers. Teresulting ecosystem will systematically bring together thedemand and the supply sides, and will allow involvingusers early into the research liecycle, thus contributingto shorten time to market o products and services.

Te user- driven innovation based approach

puts Living Labs and similar organisations at

the core of the initiative.

Tough Living Labs are expected to have their

main operational role in the third phase on

large scale trials and validation, it is important

that they are involved in the specication of use

cases as well as experimentation infrastructures

from the outset.

A public-private partnership on the Future Internet.

Communication from the Commission to the European Parliament,

the Council, the European Economic and Social Committee and the

Committee of the Regions. Brussels, October .

Tis way the FI PPP aims at paving the way towards anew Internet that will:

address the technical shortcomings o todaysinrastructure, while promoting innovation andcompetition;

allow Europe to effectively respond to the emergingsocietal challenges be it in terms o transport services,green energy and sustainable development or healthservices;

provide economic actors, and in particular innovativeSMEs, with opportunities to devise and launch newbusiness ventures in the above application sectors,particularly in view o the convergence o technologiesand economic models; this creates new marketopportunities, still to date largely untested because otheir very innovative and risky nature.

Te PPP will pursue a holistic approach encompassingR&D on network and communication inrastructures,sofware, service and content/media technologies andtheir deployment on real application contexts.

Te FI PPP is implemented under Work Programme/ and , starting rom summer .


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2 Project fact sheets


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Enhancing innovation in pre-commercial

public purchasing processes

PreCo

Scope and objectivesTe public sector in Europe is acing immense pressuresor change. Te local authorities play a key role inimplementing public procurement policy and the legalramework. A city or a region may thereore becomean important test market in implementing new andinnovative products and technologies. In this context,there is an urgent call or action.

Te overall objective o PreCo is to support publicauthorities in undertaking pre-commercial procurement(PCP) actions which stimulate innovation by engagingthe suppliers in the market as well as the end-users(Living Labs). For this purpose, PreCo brings togethera thematic network or the development and adaptationo European-wide models, rameworks and policyrecommendations in the domains o e-health ande-energy.

Benets and resultsTe ultimate aim o the PreCo network is to create a

new type o knowledge-intensive innovation platorm inEurope. In this platorm, the public and private sectorsuse advanced IC to develop conditions or an advanced,all inclusive service economy and innovation ecosystem,which can then create global benchmark lead marketsor an experimental innovation engagement model.Tis would also result in job creation, increased citizenparticipation and SME involvement in European levelinnovation research and practice.

ype of project

FP-IC, .Coordination action (CA)

Project coordinator

Culminatum Innovation Oy LtdFinland

Contact person

Riikka Ikonenekniikantie , FI- Espoo,FINLANDel. + Fax + E-mail: riikka.ikonen@culminatum.

Project website

www.preco.sharesolve.org

Information Society

and Media DG unit responsible

F New Inrastructure Paradigmsand Experimental Facilities

Community contribution

to the project

EUR

Project start date

November

Duration

months


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Project activitiesNetwork activities are organised inwork packages and horizontal activities,including project management,monitoring and assessment activities,expert groups, operational support

and dissemination, inormation andcommunication activities.

Te objectives o the rst phase are to: identiy currentPCP practices in member countries and beyond;provide or a state-o-the-art analysis o internationalexperiences in PCP, specically in the USA, Japan andChina; identiy and analyse best practices; and set up thenetwork taking into account other relevant networks andactivities dealing with PCP matters. An important aspectin this action line is the identication and activation o allinteracing interest groups and policies.

Te second phase will ocus on pre-commercialprocurement in e-health. As this area is at a very earlystage o development, a dedicated working group will beestablished to identiy the best practices in the eld, tostudy and analyse the obstacles or the public authoritiesto engage in PCP activities in e-health, and to explore theR & D trends in the industry and the public requirementsor uture technologies in the long run. A very importanttask is to establish dialogue with supply-side actors toexchange inormation on public sector needs and privatesector opportunities. Tis will urther increase awarenesso technology roadmaps and thus acilitate demandstimulation.

European-wide dissemination o results will be providedto all stakeholders in order to inuence nationalprocurement strategies and policy change, market impactand advancement o knowledge and implementation atnational and regional levels. Policy recommendationswill be provided to the European Commission.

Participant organisation Country

Culminatum Innovation (coordinator) FI

Alamicro-Sistemas de ComputadoresLda

P

Agentura pro evropske projekty &management

CZ

Fundacion Comunidad ValencianaRegion Europea

ES

University o Southern Denmark DK

Vysocina Kraj CZ

Aalto University FI

Copenhagen Living Lab DKAmsterdam Innovation Motor NL

Eurosportello Veneto I

Te third phase will ocus on pre-commercialprocurement in e-energy. In this task we aim to raiseawareness, which is crucial or the role o public procurersin stimulating and ostering clean energy innovation,and to dene and communicate model procurementstrategies. Establishment o sustainable dialogue with thesupply side is one o the key tasks. Other stakeholders

include national energy agencies and internationalorganisations, such as ICLEI (Local governments orsustainability).

In the second and third phases, we will consolidateidentied best practices and models into policyrecommendations in selected domains. Consensusworkshops and other dissemination activities will beorganised to bring together policymakers, leading expertsrom the e-health and e-energy sectors, universities andbusinesses and other relevant stakeholders, such as theEuropean community o Living Labs.

In the final phase of this action, an analysis of the

gaps in the current and best practices and the means

to bridge them will be made, as well as a roadmap

for future research on PCP issues, including legal

issues (competition law, intellectual property rights(IPRs)).


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Future Internet towards Smart Cities by

adopting Living Labs

Fireball

Scope and objectivesTe main objective o the FIREBALL CoordinatingAction is to coordinate and align activities in the domainso Future Internet research and testing, and o user drivenopen innovation into a sustainable network o Europeancities paving the way or Smart Cities by utilising acilitiesand people. Tis is done by bringing three communitiesand assets together, the FIRE community, the UserDriven Open Innovation (Living Labs) community, andusers in city environments, thus creating a sustainablecity centred network o open user driven innovation.

Objectives: o achieve a European-wide coordinationo methodologies and approaches and activities in thedomains o Future Internet research and experimentation(FIRE) and User Driven Open Innovation to benetinnovation towards Smart Cities. Te coordination isdriven by a network o Smart Cities and includes the keyconstituencies involved in Future Internet innovation(Future Internet Research and Experimentation, UserDriven Open Innovation) to benet open, sustainedand user-driven Future Internet innovation in citiesand urban areas, to align and accelerate innovationactivities and to exchange know-how, experiences

and inormation, and innovation plans and activities.o leverage European-wide available assets (scienticexcellence, technologies, methodologies, tools,experimental acilities, living labs, user communities)o the constituencies involved, to enable Smart Citiesacross Europe to explore and exploit the opportunitieso the Future Internet in uture showcases. Tis resultsinto a common ramework o Internet innovation assets,innovation methods and processes, and mechanisms toprovide access to the identied complementary assets,thus providing the basis or Future Internet innovationto support the development towards Smart Cities. o

ensure a coordinated development and sharing o bestpractices and showcases o Future Internet innovationacross pilot cities, and covering different thematic

ype of project

FP-IC .Coordination action ( CA)

Project coordinator

Centre or Distance-spanningechnology

Contact person

Michael NilssonCentre or Distance-spanningechnologyLule University o echnologySE- LuleLule, Swedenel: + Fax: + E-mail: [email protected]

Project website

www.reballsmartcities.eu

Information Society and Media DG

unit responsible



to the project

EUR

Project start date

May

Duration

months


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domains or Smart Cities innovation. Within FIREBALL,Smart Cities are considered as the drivers o FutureInternet innovation. A core network o cities is engagedin practical collaboration to explore the opportunitieso the Future Internet and user driven open innovationenvironments, underpinning a roadmap and action planor Cities towards Future Internet Innovation.

Participant organisation Country

Cities, Living Labs

Manchester City Council UK

City o Helsinki FI

Barcelona City Council ES

Lisbon Municipal Energy andEnvironment Agency

P

Urban and Regional Innovation

Research Unit

GR

Academic partners

Lule ekniska Universitet SE

Alto University FI

ESADE Business School ES

French National Institute or Researchin Computer Science and AutomaticControl

FR

Interdisciplinary Institute or Broadbandechnology

BE

University o Oulu FI

Industrial partners

European Society o ConcurrentEnterprising Network

I

Amsterdam Innovation Motor NL

Alamicro P

Intelligent Sensing Anywhere P

Digital Media Innovations Finland FI

Media and Network Cluster FR

BenetsFIREBALL provides the opportunity to combine FIREand Living Labs research communities and assets,and in doing so, open up a new and novel approachto coordination o experience research and open userdriven innovation activities in collaboration with

Future Internet research experimenting in real large cityenvironments involving citizens.

Beneciaries will be the FIRE and Living Labscommunities, especially projects rom the CIP and FI PPPcall in autumn , and cities and the public authoritiesresponsible or strategic planning, inrastructure, servicedelivery, etc, as well as national agencies and actorresponsible or developing new R&D programmes,and industrial companies involved in discovering newmarket opportunities by observing user needs. Policymakers developing strategies to explore the Future

internet and user driven innovation or the benet osocial and economic development will t this group. TeFIREBALL concept will make it signicantly easier orboth individuals and organisations in the private andpublic sectors to initiate, test and evaluate new innovativesmart services.


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Actions and ImplementationUp today, Future Internet, Living Labs and cities have always beenconsidered as separate domains o activity bringing them togetheropens up the opportunity to reach the ollowing result o actions:

Creation o a European-wide community o Future Internet

Innovation constituencies (FIRE, Living Labs, Smart Cities)

Creation o a common vision and shared agenda by the FutureInternet innovation Constituencies mentioned.

Development o showcases to represent innovative uses anduture needs o Future Internet in Smart Cities

Denition o processes and arrangements to enable the threeconstituencies to access, share and use common assets

Ensure coordinated development and sharing o best practices

o Future Internet innovation in pilot cities and sectors

Creation o a Smart City network or Future Internet innovation,based on a core group o advanced cities

Development o a roadmap and action plan or exploring FutureInternet innovation

Identication o Future Internet pilot areas, and sharing opractices across Cities

Tese actions will be ensured through the organisation o aworkshop/Conerence on Future Internet and User Driven OpenInnovation Identication o common concepts, methodologies,tools and processes to enable the constituencies to work togetheror Future Internet innovation


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Te readings are ed back to a data collector which sendsit to a central database via the Internet. Tis inormationis then displayed on a dashboard or web page.

Te dashboard shows detailed inormation on householdusage, offers energy reduction advice as well as incentivesto reduce consumption. It allows households to set targets

and run comparisons against others in the network.

Moving beyond the project lietime it is hoped to developa system which can be taken to market and or themunicipalities involved to identiy unding to roll out aproject to include many more homes in the city.

Project work packagesProject management (led by Dave Carter o MDDA).

User requirements and system architecture (led by.Pro. Grahame Cooper o Salord University)

Semantic services (led by Dr Kou-Ming Chou o.Coventry University)

Control systems development (led by Radu Balan o.the University o Cluj)

Energy measurement (led by Josh Cooper o.Hildebrand Ltd)

System integration (led by Josh Cooper o Hildebrand.Ltd)

Living Labs behaviour change research (led by Richard.Sowden o Bristol City Council)

Evaluation and dissemination (led by Richard Bush o.Clicks and Links)


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Te serious game, which is based on massive collaborationover Web . social networks, will reinorce and acceleratethe consumer behaviour transormation.

Te pilots implementation ollows the Living Labmethodology at local level and at the cross-borderinteraction level. Save energy users are totally engagedin the co-creation o new processes and behaviours, orexample in a school where young students, teachers, staffand parents are ully involved and emotionally engagedwith the project. Tis systemic approach involves all therelevant stakeholders rom the very beginning o the ideaand concept, creating the motivation to share, discussand own experiences and expectations.

Te Save energy dissemination strategies aggregateWeb . tools, services and communities to ostercollaboration and knowledge sharing among allstakeholders. Te inormation and the interactionoccur in both the public and the private spheres. Tetools include several applications or messaging andcollaboration among the inner core o the stakeholders,

with emphasis on the consortium partners. Te Saveenergy Web . services syndicate data to and rom thebuilding management systems and operate as a broker oinormation or the real-time inormation systems andthe serious game.

Te Save energy Web . communities provide a socialnetworking platorm to build online communities opractice where users can share or participate in thelocations, interests and activities o other users usingLiving Lab methodologies. Tese communities areclosely linked with best o the breed Web . tools to

share blogging and micro-blogging posts, podcasts,documents, videos, bookmarks, presentations andphotos. Te Save energy portal aggregates inormationrom all the other components through widgets, RSSeeds, links, add-ons and the embedding o applicationsor multimedia resources.

Benets and resultsTe knowledge and experience gained with theunderstanding o new socio-technical aspects relatedto energy-saving behaviour transormation using user-driven open innovation environments (Living Labs) willlead to new IC-based services, new business models andrecommendations or energy effi ciency public policies.


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Transformative, adaptive, responsive

and engaging environment

Target

Scope and objectivesHuman capital is a key strategic resource or leadingorganisations in the global knowledge economy, moreso in Living Labs. Tere is the need to rst develop thenecessary human capital, which subsequently needs torespond dynamically to the ever changing global marketpressures and the evolution o individual personal goals.In addition, there is a need to leverage the transer o tacitknowledge within communities and organisations. Teideal personalised competence development is tailoredto reduce the lead-time or a learner to achieve theirtarget productivity: the time-to-competence (C). Tearget project provides a way or organisations to shortenC, aster and at lower cost than the usual approach: abespoke (hand-crafed) ace-to-ace or blended course,which tends to be resource-intensive (expensive to createand deliver). Te project explores and integrates verelevant research elds:

threshold concepts , resembling knowledge gatewaysthat transorm a persons understanding o a knowledgedomain;

knowledge ecology , resembling a living organism

sustained by communities o knowledge workers;

cognitive load theory , according to which a learnersattention and working memory is limited and thereorelearning processes must be designed to allow effectiveinternalisation without overload;

learning communities , where members o a communitydevelop their competences by leveraging the experienceo their peers;

experience management , to allow learners to

accumulate lessons learned through real and theoreticalsituations through the use o serious gaming.

ype of project

FP-IC, .Integrated project (IP)

Project coordinator

SINEF

Contact person

Bjrn AndersenStifelsen SinteStrindveien rondheimNORWAYel. + Fax + E-mail: [email protected]

Project website

http://www.reachyourtarget.org

Information Societyand Media DG unit responsible

E Cultural Heritage andechnology Enhanced Learning


to the project

EUR

Project start date

January

Duration months


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Te main aim o the arget project is to research, analyseand develop a new genre o technology enhancedlearning (EL) that provides individuals and enterpriseswith a new responsive learning environment, supportingrapid competence development, namely knowledgeworkers within the domains o Living Labs (innovation)and project management.

Project technologiesTe arget platorm provides tools and services to supportthe denition and implementation o a personalisedcognitive learning plan taking into account both thepersonal and organisational requirements. Te devisedcognitive learning plan consists o a series o complexsituations captured in the orm o interactive storiesthat the user engages with by means o an emotionally

engaging, serious game.

Tese stories are the core o what is considered aknowledge asset, which may be careully crafed withspecic learning objectives, dynamically generated bythe arget platorm, or may result rom the capture o arunning arget session. Around the core o a knowledgeasset, story, additional data and metadata are generatedby the arget communities, thereby contributing tothe maturing o a knowledge asset. Within the argetplatorm, the learners activities are continuouslymonitored, correlating with their cognitive learning plan,competence prole and perormance outcome.

Benets and resultsarget is exploring ways or individuals and enterprisesto identiy skills that are in demand or will be indemand, and to acquire those skills with less effort, morememorably and aster than todays mainstream trainingmethods (shorter time-to-competence).

In arget, the learner is presented with real (job-relevant)opportunities to learn, in the orm o stories that capturethe essence o key points. Learners interact with narrativessupported by simulations, as in a computer game, but witha serious purpose and ocused on learning. Interactingwith each story gives experiences that are honed intoapplicable knowledge, quickly. We call this the ast-track way to competence. Our current ocus: skil ls to dowith innovation and with managing projects and whosepresence or absence would have a signicant effect onthe success o an individual or enterprise. Tese include

hard skills (specic, teachable abilities such as masteryo project scheduling) and sof skills (skills with a peopleelement, such as innovation orchestration involving theconvergence o multi-stakeholders with complementaryor conicting interests such as the ecosystem o LivingLabs).

arget will combine multiple sources o insights into howthe competences required or a specic job are evolving,and which skills are in demand or will be in demand, orexample in areas o growing importance such as workingacross cultures and collaborating at a distance. Tis willyield useul inormation: know what, what i, how, howmuch, when, where, who, why and why not. Learners inarget can use that inormation to remain aware o and up to speed with the evolving state o the art in awide range o areas.


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Community Based Living Labs to Enhance SMEs

Innovation in Europe

CO-LLABS

ScopeTe over-all objective o the CO-LLABS TematicNetwork is to achieve a European-wide adoption o IC-based Living Lab services and practices to allow SMEs toimprove their innovation capabilities and processes andbecome part o open innovation environments. Tus,CO-LLABS addresses Work Programme Objective .bto improve the capacity of businesses and in particularSMEs to benet from ICT-based innovations in their

products and services.

o that end the CO-LLABS Tematic Network bringstogether a selection o Europes most advanced LivingLabs on the one hand and regional SME-innovationoriented organisations on the other to exchange practiceso Living Lab support services, and identiy and developspecic pilots in domains such as e-health, energy, media,e-business and e-inclusion. Te work is grounded inthorough understanding o current Living Labs practicesand experiences and strengthened by creating betterinsight in successul business models o uture SME-oriented Living Labs. Te CO-LLABS Tematic Networksupports interaction with policy makers at regional,national and European level to establish consensus on

the Living Labs approach as a cornerstone o Europeaninnovation policies, in particular at the regional andcross-regional level.

Te underlying motivation is that Living Labs provideservices to SMEs that would otherwise not be availableto them. Focus is on how SMEs and their businesspartners can be involved in Living Labs in the best way inorder to collaborate in open innovation and on sharingexperience among Living Labs initiatives and beyond asregards SME involvement in co-creation o Living Labspractices.

ype of project

CIP-IC PSP, .Tematic network

Project coordinatorESoCE-Net

Contact person

Roberto SantoroESoCE-NetVia Cortina dAmpezzo Rome, Italyel. + Fax. + E-mail: [email protected]

Project website

http://www.ami-communities.eu/wiki/CO-LLABS

Information Society and Media DGunit responsible


Community contribution to the

project

Euro

Project start date

Apr

Duration months


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echnicaland innovation approachTe CO-LLABS Tematic Network acts as knowledgenetwork and equally as innovation development network.Its over-all approach is to orm a core o advancedEuropean Living Labs, Research Organisations and

Innovation Agenciesthat have gained already experiencein SME-oriented innovation, are ready to take next stepsto implement the Living Labs approach and also readyto transer their experiences on the use o Living Labsservices or new pilots development. o this core, a largeset o other Living Labs (in earlier stages o development)are added through our collaboration with the EuropeanNetwork of Living Labs (ENoLL) and with Europeaninnovation initiatives at regional level to support SMEsin IC-based innovation.

Te concept o user experience is central, and LivingLabs are considered as the key instrument to implementopen innovation business models tailored to SME needsand creating user experience. In doing so, the TematicNetwork will actively pursue the networking character andnetwork effects o Living Labs Communities by sharingexperiences and develop-ing common approaches andpractices.

Identiying and assessing best practices is in act one o

the major objectives o the CO-LLABS project. A specicactivity line has been dedicated to Best practices ocusingon how Living Labs and Experience Research servicesare supporting the innovation or SMEs. Other oreseenactivities and outcomes in the CO-LLABS TematicNetwork include:

Pilots development o SME-oriented Living Labinitiatives in key domains to stimulate the collaborationamong Living Labs, innovation agencies and businessstakeholders

Network mobilisation, exploitation and disseminationto create an active community stimulating SMEs oropen innovation and exchange experience in how touse the Living Labs concept or SME innovation

Policy initiative development to stimulate Living Labs,Innovation Agencies and Research Organisations towork with SMEs on open innovation

Elaboration o a joint action plan to establish sel-sustainable pilots and ensure viability o the CO-LLABSnetwork afer its ormal project duration.

Success storiesBest practices about methodologies, technologies,processes and governance structures have been themain subjects o investigation in the denition o whatis currently being used by Living Labs. Results are beingcompared and will be made available in a systematic wayusing a web database and the Community inrastructure(the BSCW portal). Results allows or the identication

o partnering services or SMEs o different Living Labs(e.g. to transer service to new technological platorms)ocus-ing on the particularities o the Living Labs: socialand technological setting, nancial background, politicalback-up and other key aspects.

Pilots launch ocuses on the specication o SME-oriented Living Lab initiatives in priority domains oinnovation, such as e-business, mobility, manuacturing,energy and e-wellbeing, including advanced conceptionso e-health and e-inclusion. CO-LLABS has pavedthe way to the launch o large-scale Living Lab pilotsproject, such as APOLLON and addressing cross-bordercollaborative pilots and SAVE ENERGY, ocusing onbehavioural transormation or energy effi ciency. Teseprojects integrate the relevant stakeholders into thepilots, and prepare the launch o the large-scale pilots asindependent, sustainable entities.

Policy strategies are the way to determine how LivingLabs, Innovation Agencies and Research organisationscan have an optimum interaction with SMEs. Tis makespossible to link policy strategies and initiatives in Europeon different levels European, national, regional andlocal with Living Lab development and small business,

starting rom a multi-stakeholder open innovationperspective. CO-LLABS as coorganized with the PACAregion a workshop on REGIONAL LIVING LABPOLICY FOR HE BENEFI OF SMES in JANUARY2010, BRUSSELS.

Policy recommendations have been discussed withDG-INFSO, DG Enterprise and DG Regio.

Tese stories come rom CO-LLABS activity lines alreadyperormed in the rst years o the project. CO-LLABShas supported the ENoLL rdWave and thWave to reach

Living Labs members, (assisting the whole selectionprocess, the awarding at Lyon IC in and at ValenciaFIA in April ).


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Another major achievement has been the establishmento an ENoLL legal entity as a non prot EuropeanAssociation under Belgian Law in January .CO-LLABS has laid oundations or it and promoteawareness and consensus on the proposal.

arget users and benetsExpected impacts o the CO-LLABS project can beidentied at the synergic levels o individual LivingLabs and o networks o Living Labs with the ollowingexpected impacts:

Enabling public authorities and major stakeholdersin the EU to implement Living Labs systems learningrom Best practices, thereby providing an innovationplatorm to European Industry, and generating

economy o scale or Living Lab services

Improved competitiveness o European businesses andparticular SMEs by providing them the tools to accessLiving Labs innovation services at a regional/Europeanscale

Further development o the capabilities o Living Labsto create markets or innovative IC solutions andservices or supporting processes o Open Innovation

Identication o large scale pilots demonstrating theLiving Lab approach and the benets o synergy andscalability offered by ENoLL or SME innovation.

CO-LLABS addresses the needs o SMEs through theormation o regional clusters o Living Labs, SME-oriented Innovation Agencies and research organisations.Te Innovation Agencies establish and be responsibleor the relation with SMEs in their region. CO-LLABS

does not work directly with individual SMEs, butAgencies and Living Labs do so. CO-LLABS does notitsel establish Living Labs, it investigates how local andregional partners can work together in order to improvethe regional innov-tion system and support SMEs. Indoing so, SMEs will benet rom the CO-LLABS projectin multiple ways, in particular:

Pilots validate open innovation activities and SMEsparticipate to the development o pilots. Pilotsdemonstrate strategies on how SMEs can participate inLiving Labs

Policy initiatives will be developed to stimulate LivingLabs, Innovation Agencies and Research Organizationsto work together with SMEs on open innovation

Business models will be explored governingcollaboration between Living Labs, SMEs and research

organizations. Tis will benet the provision o servicesto SMEs by Living Labs in an indirect way.

Te signicant Living Labs movement which has beengrowing in the last years since the launch o the EuropeanNetwork o Living Labs (ENoLL) by the FinnishPresidency, on November , , provides a avourablecontext or achieving the expected impacts. Further to therdWave, ENoLL has grown up to members and all othem represent new sources o co-creative innovation.

Te momentum is signicant and the CO-LLABS networkresults can sustain the expectations by identiying andpreparing or large scale pilots demonstrating the LivingLab approach and the synergy and scalability offered bythe European network. Pilot cases have a strong potentialo involving large number o users and also some distinctpotential or SMEs, as co-creators, providers o innovativesolutions and as main beneciaries o the innovation.


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Innovation highway for Galileo

GAINS

Scope and ObjectivesGAINS builds on two established state-o-the-artinitiatives operating successully at an international levelbut, so ar, independent o each other:

Te European Satellite Navigation Competition (ESNC)is a leading platorm or creating business ideas andpromoting GNSS applications at regional and Europeanlevels. Begun in , it is an annual event that is aimed atthe early development o downstream applications basedon satellite navigation systems. Te ESNC has become ahighly visible and prestigious award and represents theinnovation platorm in Europe or the implementationo satellite navigation. It currently has participatingpartner regions, experts rom industry and research,and nearly submitted application ideas rom countries in alone.

Te European Network o Living Labs (ENoLL) offersopen innovation methodologies and techniques inthe product development lie cycle. A Living Lab is anopen innovation environment in which user-driveninnovation is supported by the availability o established,consolidated services and IC inrastructure or creating,

prototyping and using new products and services in real-lie environments. Tere are operational Living Labsin different domains, spanning rom eHealth to energyoptimisation and effi ciency, and rom intelligent mobilityto inclusion o the elderly and disadvantaged people.

Te objective o the GAINS project is the implementationo an innovation highway as a seamless process ocoordinated Galileo downstream application innovationservices in the three main phases: idea recognition,product and services development, and new venturecreation.

ype of project

Collaborative Project under GSAResearch and Innovation in GNSS Global Navigation Satellite Systems

Project coordinator

Anwendungszentrum GmbHOberpaffenhoen (AZO)

Contact person

Ulrike DANIELSAnwendungszentrum GmbHOberpaffenhoen (AZO)Friedrichshaenerstr. GilchingGermanyel + Fax + E-mail:[email protected]

Project websitewww.gainsproject.eu


to the project

Euro

Project start date

January

Duration

months


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o achieve these two internationally leading networks

have joined orces.

Te heart o the project is a special Living Lab prize withinthe European Satellite Navigation Competition oruser-driven suggestions or new businesses that respondto actual market needs. Te thematic ocus or this prizewill be on health, energy and the media, and the threebest submissions will get the opportunity to conduct areality check trial in a suitable Living Lab as well as prizemoney o , Euro each. Te integration o ESNC andENoLL will provide a great step orward in closing the gapbetween idea generation and application development, by

providing access to product development and acilitatingthe set-up o reality check pilots in a real-lie setting orthe products and services under development.

Trough participation in the GNSS Living Lab Prize,developers and entrepreneurs get access to a globalnetwork that connects technology hubs and companiesthat boast some o the most important players in theelds o incubation, prototype and product development,market development, and idea management orapplications related to satellite navigation.

Participation in the GNSS Living Lab Prize is opento companies, entrepreneurs, research institutes,universities, and private individuals rom all over theworld. Ideas can be submitted online beore July at http://galileo-masters.eu/index.php?anzeige=special_prizes_gnss.html

echnical approachGAINS will identiy user-driven business ideas througha specic GNSS Living Lab Prize, in line with ESNC,aiming at acilitating the emergence o User-Driven OpenInnovation Demand rom Living Labs or services andapplications supported/enabled by satellite navigationtechnologies.

From these submissions three different business

opportunities will be selected to carry out reality checksin a Living Labs environment. Different Living Labswill be matched with the specic needs o these projectsaccording to their access to user communities, theirpotential or adoption, and their capability o attractingadditional resources or undertaking the reality checkactivities. Te Living Lab real-lie setting accelerates theconcurrent development o the three qualied businessideas into applications and services, bringing in therequirements originated through user-driven marketdemand creation.


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GAINS will help conduct the Living Lab trial and analysethe results rom which implementation guidelines willbe derived. GAINS will also support the creation onew ventures rom these business cases by, or example,identiying synergies and potential combinations earlyon within the networks or maintaining databases on thecurrent open calls in the various European and regional

unding schemes, as well as the investment behaviour oprivate investment groups.

arget outcomesand benetsGAINS will leverage synergies between Living Labstakeholders in regions currently not participating inESNC and thus increase the number o participating

European partner regions. hrough the implementationo the GNSS Living Lab Prize, the number o businessideas ound through ESNC will be increased and awider applications community rom a more diverseindustry background will be addressed, as the LivingLabs have more extended networks in the various ICindustries, which are the downstream industries orGNSS.

By including application specialists rom the LivingLabs, the expert network o the ESNC will be broadenedand the advantages o GNSS will be promoted to usercommunities so ar not touched by that technology.But above all, GAINS will support the development othe three winning business cases o the GNSS LivingLab Prize through their validation in real market-use

scenarios thus leading to the creation new ventures andnally the creation o new jobs.

Te GAINS approach will be secured by a sel-sustainableLiving Lab prize within ESNC, sponsored by industrialor institutional partners who will prot rom theimplemented innovation highway.

Te GAINS Consortium consists o internationalpartners that have extensive common experience ininnovation management, international industrialnetworking, incubation and venture creation.

In Particular AZO has been managing successully theESNC prize since its inception and ESoCE net, whosePresident Roberto Santoro is currently the Vice Presidento ENoLL, has played a leading role in establishing thelegal entity ENoLL AISBL supporting the Living LabNetwork, though the CIP thematic network projectCO-LLABS.


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Contacts

European CommissionDirectorate-General or the Inormation Societyand MediaEmerging echnologies and Inrastructures DirectorateNew Inrastructure Paradigms and ExperimentalFacilities Unit (F) BrusselsBELGIUM

el. + Fax + Email: INFSO-F online at http://ec.europa.eu [email protected]

Websites

Living Labs

http://ec.europa.eu/livinglabs/

FIRE

http://ec.europa.eu/oi

IPv

http://ec.europa.eu/ipv

Whos who in Unit F

Per Blixt, Head o UnitMax Lemke, Deputy Head o Unit

Living Labs team

Jean-Pierre Euzen, Head o SectorOlavi Luotonen, Project Offi cerBernadett Kteles, National expert

FIRE core team

Fabrizio Sestini, Project Offi cerGeorgios selentis, Project Offi cerMarek Kolodziejski, Project Offi cerJacques Babot, Project Offi cer

IPv team

Jacques Babot, Project Offi cerGeorgios selentis, Project Offi cer

Other relevant contacts

Information Society and Media DG: Unit H IC

for Sustainable Growth

http://cordis.europa.eu/p/ict/sustainable-growth/

Information Society and Media DG: Unit E

Cultural Heritage and echnology Enhanced

Learning

http://cordis.europa.eu/p/ict/telearn-digicult/home_en.html

European GNSS Supervisory Authorityhttp://gsa.europa.eu/


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European Commission

Advancing and applying Living Lab methodologies

An update on Living Labs for user-driven open innovation in the ICT domain

Luxembourg: Publications Office of the European Union

pp. x . cm

ISBN ----

doi:./


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ocietyand

Media

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Living Lab

methodologies

An update on Living Labs for user-drivenopen innovation in the ICT domain

J U L Y 2 0 1 0

Information about the activities of the European

Commission on user-driven open innovation activi-

ties and Living Labs

http://ec.europa.eu/information_society/activities/

livinglabs

Tematic portal on the information society

http://ec.europa.eu/information_society

European Future Internet activities

http://ec.europa.eu/information_society/activities/foi

http://cordis.europa.eu/fp7/ict/re

European Union window to research

and technological development and information

about the IC programme (CORDIS)

http://cordis.europa.eu/fp7/ict

IC policy support programme (IC-PSP) of the

competitiveness and innovation programme (CIP)

http://ec.europa.eu/information_society/activities/

ict_psp

living labs methodologies

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