loa client survey results - world...
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LOA Client Survey Results
Survey Background
• Online survey distributed in February to all registered users of Client Connection – 2,579 users
• Total of 879 responses received• Totals in tables that follow may not add to
100% due to:– rounding– some questions allowed respondents to select more
than one option
LOA Client Survey Results
1. Please indicate the country you are working in.Responses were received from 121 countries.
Countries with 10 or more respondents included:
• Albania• Armenia• Argentina• Azerbaijan• Bosnia and Herzegovina• Brazil• Burkina Faso• Bulgaria• Cambodia• Democratic Republic of Congo• Georgia• Ghana• Honduras• India• Indonesia
• Kyrgyz Republic• Madagascar• Nicaragua• Philippines• Poland• Republic of Yemen• Romania• Russian Federation• Rwanda• Senegal• Serbia and Montenegro• Turkey• Uruguay• Vietnam
LOA Client Survey Results
2. What is your primary role in relation to disbursement? (WA=withdrawal application)
0% 10% 20% 30% 40% 50%
Other
Provide oversight
Sign WAs
Prepare WAs
Survey total
LOA Client Survey Results
3. Do you refer to the Disbursement Handbook?
0% 20% 40% 60% 80% 100%
No
Yes
Survey total
LOA Client Survey Results
4. What other resources do you use to understand World Bank disbursement policies/procedures
0% 10% 20% 30% 40% 50% 60% 70% 80%
Other
Govt. trainingmaterials
WB Trainingmaterials
Local WB staff
WB Staff Wash.
DisbursementLetter
Survey total
LOA Client Survey Results
5. What disbursement methods are used most frequently in the projects you work on?
Advances/Special Accounts
0% 10% 20% 30% 40% 50% 60% 70%
Have not used
Rarely
Somewhatfrequently
Frequently
Survey total
LOA Client Survey Results
5. What disbursement methods are used most frequently in the projects you work on?
Reimbursements
0% 10% 20% 30% 40% 50%
Have not used
Rarely
Somewhatfrequently
Frequently
Survey total
LOA Client Survey Results
5. What disbursement methods are used most frequently in the projects you work on?
Direct Payments
0% 5% 10% 15% 20% 25% 30%
Have not used
Rarely
Somewhatfrequently
Frequently
Survey total
LOA Client Survey Results
5. What disbursement methods are used most frequently in the projects you work on?
Special Commitments
0% 10% 20% 30% 40% 50% 60%
Have not used
Rarely
Somewhatfrequently
Frequently
Survey total
LOA Client Survey Results
6. Did you know that Financial Monitoring Reports may be used to document the project’s use of loan proceeds?
0% 10% 20% 30% 40% 50% 60%
Not aware
Aware, but havenot used
Aware, but did notknow could be used
to supportdisbursement
Aware and haveused this
Survey total
LOA Client Survey Results
7. Format used for financial reports
0% 10% 20% 30% 40% 50% 60% 70% 80%
Other
Special format justfor WB projects
Format normallyused by
government
Survey total
LOA Client Survey Results
8. Reasons you have not used Financial Monitoring Reports to document expenditures:
0% 10% 20% 30% 40% 50%
Other
WB Finance Officerhas discouraged
World Bank TTL hasdiscouraged
My government notsupportive
Process is not clear
Survey total
LOA Client Survey Results
9. Do you find that the use of advances allows you to have enough liquidity to meet the financial needs of your project?
0% 20% 40% 60% 80% 100%
Other
No
Yes
Survey total
LOA Client Survey Results
10. How often would you like to draw down World Bank funds to meet project expenditures?
0% 10% 20% 30% 40% 50% 60% 70%
Other
Quarterly
Monthly
As needed
Survey total
LOA Client Survey Results
11. Would the new flexibility to use Pooled Accounts be helpful to you?
0% 5% 10% 15% 20% 25% 30% 35% 40%
Don't know/notsure
No
Yes, for someprojects
Yes, for all projects
Survey total
LOA Client Survey Results
12. Do you have experience using Pooled Accounts with the Bank or other donors?
0% 20% 40% 60% 80% 100%
No/Don't know
Yes, with otherdonors
Yes, with the Bankand other donors
Yes, with the Bank
Survey total
LOA Client Survey Results
13. Please provide any suggestions you have on the use of pooled accounts
• Open-ended question. We will report back separately to you on this question.
LOA Client Survey Results
14. For Bank-financed projects, do you use a Statement of Expenditures that is…
0% 10% 20% 30% 40% 50% 60% 70% 80%
Don't know/notsure
Special format justfor World Bank
Projects
Format usinggovernment
systems
Survey total
LOA Client Survey Results
15. How often do you typically contact World Bank staff on disbursement issues during project implementation?
0% 10% 20% 30% 40% 50%
Less than once ayear
A few times eachyear
About once amonth
More than once amonth
Survey total
LOA Client Survey Results
16. Questions/issues for which you typically contact World Bank staff:
0% 10% 20% 30% 40% 50% 60% 70%
Other
Questions onSpecial Account
Questions onrejection of WA
Questionsregarding reduction
Status ofwithdrawal
application (WA)
Guidance onpreparing WAs
Survey total
LOA Client Survey Results
Quick Help on Question 16: Information on the Status of Withdrawal Applications
The Loan Department is pleased to announce that this informationis now available on-line through Client Connection
If you have access to your country’s portfolio:• Under My Portfolio, Select the Country Analytics (tab)
• On the Portfolio Management screen, select Applications (in the left hand column)
• The Applications page lists all pending and paid withdrawal applications for all loans in your country’s portfolio
• On the Applications page, you can:– Sort the information by any of the column headings– Access a copy of the Bank’s payment advice for paid applications
LOA Client Survey Results
Quick Help on Question 16 (continued): Information on the Status of Withdrawal Applications
If you have access to a loan portfolio:
• On the My Portfolio page, select your loan
• From the Loan Overview screen, select:– Applications (in the right hand Related Links column) OR– Disbursed (in the left hand Financial Data table) OR– the Disbursements tab and you will be on the Applications page
• The Applications page lists all pending and paid withdrawal applications for that loan
• On the Applications page, you can:– Sort the information by any of the column headings– Access a copy of the Bank’s payment advice for paid applications
LOA Client Survey Results
17. When I contact World Bank staff on disbursement issues, my question/issue is addressed in a timely manner.
0% 10% 20% 30% 40% 50% 60% 70%
Strongly Disagree
Disagree
Neither agree nordisagree
Agree
Strongly Agree
Survey total
LOA Client Survey Results
18. When I contact World Bank staff on disbursement issues, staff are courteous and helpful.
0% 10% 20% 30% 40% 50% 60%
Strongly Disagree
Disagree
Neither agree nordisagree
Agree
Strongly Agree
Survey total