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“Your Gateway to Peak Efficiency”
MANAGEMENT AUTOMATION GROUP
Management Automation Management Automation GroupGroup
Management Automation Management Automation GroupGroup
Tenant Centric Management Automation (TeCMA)
Manage more property with fewer resources
Focus on income producing tasks not administration
Streamline your service delivery process for greater profitabilityImprove portfolio Return On Investment!
Remove paper, forms and filing from your business
Transparent staff performance benchmarking
Tenant Centric Management Automation
TeCMA eliminates or substantially reduces management time and expense associated with:
• Work Order creation
• Traffic Logging
• Lease Creation
• Accounts Payable
• Paper and Forms
• Tenant Call Volumes
• Application Processing
• Vendor Communications
• Leasing of Optional Features
• Lease Administration
Management Automation Management Automation GroupGroup
Management Automation Management Automation GroupGroup
Current Share Price (7/31/03) $39.55 Current Market Cap $4,372,230,748Total Revenues (annualized) $1,496,400,000 Total Units Managed 306,000
Property Operating Expenses $665,600,000 Fully Diluted Share Base 110,549,450
Direct Annual Expense/Unit (est.) $2,175 Estimated 2003 FFO $413,454,943
30% of Exp./Unit is Maint. Related $653 2003 Min. FFO Per Share (est.) $3.74
Current Mulitple (Sh.Price/FFO) 10.6
TeCMA Direct Savings Per Door 5% $33 Total Portfolio Savings $9,984,000
Increase in Per Share FFO $0.09
% Increase in Per Share FFO 2.4%
New FFO Per Share $3.83
Resulting Market Cap Increase $105,579,465
Resulting Share Price $40.51
Resulting Price Change $0.96
TeCMA Direct Savings Per Door 10% $65 Total Portfolio Savings $19,968,000
Increase in Per Share FFO $0.18
% Increase in Per Share FFO 4.8%
New FFO Per Share $3.92
Resulting Market Cap Increase $211,158,930
Resulting Share Price $41.46
Resulting Price Change $1.91
TeCMA Direct Savings Per Door 15% $98 Total Portfolio Savings $29,952,000
Increase in Per Share FFO $0.27
% Increase in Per Share FFO 7.2%
New FFO Per Share $4.01
Resulting Market Cap Increase $316,738,396
Resulting Share Price $42.42
Resulting Price Change $2.87
TeCMA Impact Analysis - Apt. Portfolio
Practical Application Demonstration
Management Automation Management Automation GroupGroup
Office Application Demonstration
Tina is in her office and is closing a big deal today. She will be throwing an office party with the new client Saturday evening.
Management Automation Management Automation GroupGroup
To reserve a conference room for her meeting, and to schedule additional off-hours cleaning services after the party, Tina logs into her TeCMA Portal.
Management Automation Management Automation GroupGroupOffice Application Demonstration
She is authenticated by the portal and guided through the process of creating her service
request and amenity reservation. The system ensures that no input errors or vague
descriptions render her requests unusable
Management Automation Management Automation GroupGroupOffice Application Demonstration
Management Automation Management Automation GroupGroup
The conference room is available for the time slot she needs…
Office Application Demonstration
Management Automation Management Automation GroupGroup
The conference room is available for the time slot she needs…
Office Application Demonstration
Management Automation Management Automation GroupGroup
Then she uses the portal to schedule additional cleaning services after the party
Office Application Demonstration
Ron is on his way to the office from his apartment. His kitchen sink is clogged. Since he is having friends over tonight the problem needs to be taken care of while he’s at work.
Management Automation Management Automation GroupGroupResidential Application Demonstration
At his car, Ron discovers his battery is dead and that he will need a jump. He knows he can arrange for both service issues by logging into his TeCMA Portal
Management Automation Management Automation GroupGroupResidential Application Demonstration
Ron calls into the portal from his cell phone and creates his service requests using the portal’s Integrated Voice Response system
Management Automation Management Automation GroupGroupResidential Application Demonstration
Ron’s sink repair is common, and management has set the
Portal to automatically create a work order for this problem.
The required information is routed to Stan’s cell phone, the staff plumbing professional.
Tkt #2123 Date:12/18 Ron Tenant 303-555-1234 Bldg. 20 No.103 Clogged kitchen sink Unsupervised entry Repair time: 6 hours Start time: 8:17am
Management Automation Management Automation GroupGroupResidential Application Demonstration
Ron’s request for a jump start is handled through the TeCMA portal as an auxiliary service, offered by his management company but fulfilled by a
third party vendor.
The system allows managers to easily add new services,
vendors and lease or reservation amenities
Management Automation Management Automation GroupGroupResidential Application Demonstration
Upon completion Stan selects two items under the job
number using his cell phone, to show he has completed the job
and used no materials.
At this point the TeCMA portal sends a message to Ron that his sink is working, and asks him to rank the work done.
Ranking of staff and vendors covers timeliness, work quality
and professionalism.
Tkt #2123 Date:12/18 Job Completed
12/18 2:49pm
Materials used: no
Management Automation Management Automation GroupGroupResidential Application Demonstration
Third party vendors or internal maintenance
divisions receive an email notification of the new
service requests, which are automatically added to the
management reporting area.
Management Automation Management Automation GroupGroupResidential Application Demonstration
All assigned issues are tracked until cleared. At month end the data can be printed or archived
electronically, then sent as an invoice or record to management.
Management Automation Management Automation GroupGroupResidential Application Demonstration
Property managers also receive a notification, and work orders automatically
become a “Pending Activities” line item with all other items
assigned to vendors and staff.
Management Automation Management Automation GroupGroupResidential Application Demonstration
Application Demonstration
Management sets which activities are to be processed automatically and which will
require digital approval prior to being forwarded for completion.
Management Automation Management Automation GroupGroup
Application Demonstration
•All issues are tracked to completion
•Multiple occurrences are identified
•Staff performance data is compiled
Management Automation Management Automation GroupGroup
TeCMA Solution Benefit Recap:
Staff and vendors can respond faster than traditional paper- based management. Specific issues are forwarded directly to the proper person in the organization. Billing and tracking are simplified.
Managers spend less time on administration
and data input. Overhead is reduced. Value added,
revenue producing, auxiliary services are
easily offered and tracked along with staff
and vendor performance.
Management Automation Management Automation GroupGroup
Residents gain more control and reassuring communication from management, and are able to handle many issues themselves with zero management intervention.
MAG Inc. Contact Information
With TeCMA Everybody Wins!
90 Madison Street, Suite 300 Denver, Colorado 80206 (303) 667-2026 www.maginc.net
Management Automation Management Automation GroupGroup
Prinsegracht 17A 2512EW, The Hague The Netherlands [email protected]