loancloser is the national settlements provider
TRANSCRIPT
The National Settlements
Provider
• Loan closing is the final step of the loan origination process for providing member satisfaction.
• LoanCloser Operations provides the most efficient settlements process in Australia.
• Clients include national lenders, smaller state based originators and a number of Credit Unions
• We bring together the knowledge and skills of leading banking, legal and operational managers.
WHY DO LENDERS USE LOAN CLOSER?
• Control over the settlements process post approval• Ensures compliance• Operator friendly• All documentation stored electronically• Minimal phone calls and facsimiles • All communication between parties recorded with electronic file notes• Post approval process becomes completely transparent• Minimal requirements for use• Speed at which it can be implemented • Access to the system by all interested parties• Saves lenders money
COMMON ISSUES FACED BY LENDERS
• Lack of control post approval equates to lack of transparency in the process
• Delays in adequately responding to members enquires post approval
• Delays in Solicitor response times• Miscommunication• Failure to be notified of delayed settlement and reasons• Lack of disbursement detail and confirmation of target payouts• Unsubstantiated milestone reporting• Settlements occurring without all conditions being fulfilled• Responsibility for mistakes within the settlement process• Inability to access post approval data to enable monitoring/cut and
dice information for up to date reporting.
LENDER ASPIRATIONS
• Provide customer satisfaction• Increase loan volume, whilst settling within the
strict underwriting conditions• Increase loan volume without increasing staff• Reduce ‘time to cash’• Informed and in control throughout the process• Getting registered in a timely fashion• Increase profitability
How do we move forward?
We agree to;• Trial a number of loans through a
specified group of your branches• Provide training to your staff, both
hands on, online and by phone.
Contact Anthony Hughes for more information on
Ph: +61 3 9783 7855E: [email protected]: www.loancloser.com.au