Local Authority Customer Story

West Berkshire Council

Local Authority Case Study

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The council went on to purchase a

multi user licence and over the course

of two days a number of the Arts and

Leisure team underwent end user

training.

Data was collected via an EPOS system recording use

of membership cards. The main issue the council

wished to address was how to efficiently turn data

into collected meaningful information at a quick

speed.

As a proof of concept, within a couple of days

Connexica provided the Council with a

number of reports including Dashboards

and Maps based on a set of anonymised

data from the council. Representatives

from the council’s IT and end user

departments were delighted with the

results.

Local Authority Case Study

Part of West Berkshire Councils

services, are the management of

eight leisure centres, some of

which run in partnership with

‘Parkwood Health & Fitness’. The

aim of the leisure centres is to

provide and promote a healthier

lifestyle for residents.

It was essential for the council to monitor, in detail,

the usage of the centres in order to ensure the

service being delivered was accurate. This required

analysing the data of all the residents who attended

the leisure centres, and what activities they engaged

in.

The Challenge

The Solution

West-Berkshire Council was created in 1998 after the abolition

of Berkshire County Council. With an income of approximately

£100 Million per year, they provide services to 150,000

residents of West Berkshire in the areas of Environment,

Community Services, Children and Young people.

Key Benefits

Ad-hoc analysis over all datasets

Removed overreliance on IT department

Unification of previously siloed data