localgov digital ai, chatbots and data visualisation anthony peake · 2019. 10. 28. ·...
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LocalGov DigitalAI, Chatbots and Data Visualisation
Anthony Peake
Why now for A.I.?
AI is helping farmers to grow
more crops
AI is helping hospitals to look
after patients
AI is helping business to sell to
customers
AI is helping councils to
support citizens
A.I. = Artificial Intelligence
Why now for A.I.?
Incredible amounts of data being generated
Cloud computing delivers compute power at low cost
Powerful algorithms that automate tasks
Drive for customer experience & engagement
Agile Datum – AI & Chatbots in Local Government Survey
Yes22%
No65%
Don't Know13%
Has your council developed a Chatbots Strategy?
Based on results from independent interviews with 28 councils in September 2019 © Agile Datum 2019
Agile Datum – AI & Chatbots in Local Government Survey
We already have a chatbot strategy
24%
We plan to develop a chatbot strategy within 3
Months9%
We plan to develop a chatbot strategy within 3-6 Months
24%
We plan to develop a chatbot strategy
within 6-12 Months14%
We plan to develop a chatbot
strategy within 12-18 Months
19%
No plans to develop a Chatbot
Strategy10%
When does your council plan to develop a chatbot strategy
Based on results from independent interviews with 28 councils in September 2019 © Agile Datum 2019
57% of councils expect to have a chatbot strategy within 6 months and 90% within 12-18 months
Agile Datum – AI & Chatbots in Local Government Survey
Yes29%
No63%
Don't Know8%
Has your council developed an A.I. Strategy?
Based on results from independent interviews with 28 councils in September 2019 © Agile Datum 2019
Agile Datum – AI & Chatbots in Local Government Survey
We already have an A.I. strategy
24%
We plan to develop an A.I.
strategy within 3 Months
5%
We plan to develop an A.I. strategy
within 3-6 Months14%
We plan to develop an A.I.
strategy within 6-12 Months
29%
We plan to develop a chatbot strategy within 12-
18 Months19%
No plans to develop an A.I.
strategy9%
When does your council plan to develop an A.I. strategy
Based on results from independent interviews with 28 councils in September 2019 © Agile Datum 2019
53% of councils expect to have a A.I. strategy within 6 months and 91% within 12-18 months
Agile Applications – Vision for AI and Chatbots• 80% of what we do as humans in work is low value, manual,
mundane, admin, leaving us only 20% of our time to deliver high value, strategic, customer engaging activity
• For Example, In planning, we see officers spending over 4 out of 5 days each week doing repetitive admin tasks, taking basic calls to chase application progress, reviewing copying and filing information, and often having less than 1 day per week to undertake high value, strategic planning activities and focusing on improving the built environment and the local economy.
• Our aim, is to automate upwards of 80% of admin tasks through the intelligent application of AI, Chatbots and Data Visualisation
AI and Chatbots for Planning Calls
Recent discovery workshops with 13 council planning departments demonstrated that “Intelligent chatbots could resolve upwards of 9000 planning calls per year per council and provide a better 24/7/365 citizen experience”.
Ministry of Housing, Communities and Local Government (MHCLG)and Future Cities Catapult – April 2019
This would double to 18,000 interactions per council per year when we apply the bots to email and webforms.
AI and Chatbots for Waste Management Calls
Recent discovery workshops with 20 council Waste Management Teams demonstrated that “Intelligent chatbots and AI could resolve upwards of 38,000 Waste Management calls per year per council and provide a better 24/7/365 citizen experience”.
Ministry of Housing, Communities and Local Government (MHCLG)and Future Cities Catapult – April 2019
This would almost double to 60,000 interactions per council per year when we apply the bots to email and webforms.
Case Study
6,500 Planning Applications
3rd worst performing planning authority in
UK, missing targets by 65%
60 mins saved per application
Potential £250,000 / year saving with
AI system.
From 3 weeks to 24 hours
Redbridge
Council
“I would like to say a big thanks to our partner Agile Datum who are helping us to automate
upwards of 80% of planning tasks through the intelligent application of Artificial Intelligence. We are seeing planning validation reduce from
3 weeks to 24 hours”.
Brett Leahy – Head of Planning, Redbridge Councils
Chatbot Demo
The Redbridge Chatbot has been trained with over 250 planning related questions and answers
Chatbots& A.I.
Planning drawing presented to the
Redbridge AI
(created by Agile Datum)
The probability of success is shown for
each image
Training A.I. for Local Government Services
A.I. for 2D to 3D in Planning
Working with leading academics
Why A.I. for Local Government
• Council budgets have been cut by upwards of 50% in last 10 years
• Citizen expectations increasing and 24/7/365
• 80% of everything we do is low value admin
• We don’t have enough time and resources to focus on the more deserving cases and on strategy/service improvement
• Chatbots add approx. 15% extra capacity into each department
• A.I. adds approx. 35% extra capacity into each department
• A.I. and Chatbots can deliver better improved citizen experience
• These are tools to augment and support humans and not to replace them
